No Better Pair of Hands, Literally and Figuratively
I came to Dr Chang for a revision of a craniofacial surgery elsewhere that had resulted in multiple, serial complications, including infection, and nearly two years of disfigurement. I was only prepared to trust the most expert (and careful) set of hands capable of the most delicate work to put me back together. On every level, Dr Chang delivered that, and then some. Thanks to Dr Chang, as well as her team, I'm whole again, and on track to being essentially unblemished, for the first time in over two years. At no time have I felt alone, uninformed, or unsafe in the process.
Since her credentials, experience, and results in general speak for themselves, I'll focus on what working with Dr Chang is like. The throughline of my experience with Dr Chang is caution -- it always comes first, from high-altitude planning to the most niggling of post-op care details. No risk has been overlooked when I've been in her care. Having experienced the alternative, I can assure you: this is what you want, folks. With that said, she has done the absolute utmost to cover the most ground possible, functionally and aesthetically, within those confines of caution. To spell it out plainly, I'm thrilled with my result so far.
In other settings, I might have mistaken her initial quiet manner for deadpan, were it not immediately obvious that she speaks from a deeply centered and intensely focused place of care, with the clarity and brevity of someone who truly knows their stuff and weighs every detail, yet evincing zero need to tell people what they don't need to hear - or what they want to hear instead of the truth. Somehow amidst all this, space still remained for me to be neurotic out loud - a lot - in the examination room, and still be met with open ears and a compassionate smile. I've not met another human who can balance all of these things in the moment like that.
Dr Chang's team also deserves enormous credit for making a major medical undertaking on the other side of the country as seamless, manageable, and - amazingly - even pleasant, as could be. Her coordinator showed great warmth, unshakable patience with my traumatized skittishness, and undeniable perseverance in finding solutions for logistical obstacles to arranging and completing my surgery. Her medical assistants are also amazing at what they do and just amazing human beings period. They're like a team of ultra-friendly ninjas, always on the lookout for an incoming message, on-point with guidance, and lightning fast in their responsiveness for any and every issue. Of course, credit for assembling such an outstanding and complementary team in the first place must redound to Dr Chang herself.
If you have the means and the opportunity to work with Dr Chang, whether for a revision or for a primary surgery that you'd prefer never to need revising, do yourself a favor and get yourself to her office as soon as you can. And bring your questions about risks and expectations - she'll tell you what you need to know and give it to you straight. read more
