I had my carpets and LVP flooring cleaned and they did an amazing job! All of the techs were super…read morerespectful of my home and the work was great. Their prices are very reasonable for the work they do!

Not sure what happened at our house given this company has favorable reviews, but I was wildly…read moredisappointed. We had our basement and stairs done. We've had family living us with that doesn't necessarily have the same cleaning standards I do. Having the carpets cleaned was more of a sanitation effort than anything, and I don't feel that was even remotely touched on. A few that were living us with little artists, so upon their departure I found many colored spots on the carpet. I'm not sure exactly what it was, but there was red, orange, yellow, blue, green and black in multiple locations. Before the technician started I pointed these areas out. There was particularly ugly black streaks in the bedroom which I was informed "might not come out". Overall: HERE'S THE KICKER--I used my spot cleaning machine after Coconut had been here and got ALL of the colored and black spots out that they didn't. And the water it drew was absolutely filthy!!! There has not been anyone in our basement that could have caused it to be sooooo dirty from the time Coconut did their "work" to the time I did mine. All it took to pull the colors out was a little effort. How could industrial machines not have well surpassed mine?!?! Bottom line: I'm calling another company to come do the job right because I wholeheartedly feel it hasn't been cleaned at all. And sanitization is my top priority here. Disheartening! The concerns: 1. The man that came was here for a very short time which was the first flag raised given the size of the space. 2. Finding all the carpet heavily saturated after he left. Expected to have it be a little damp, but this was WET! It took 2 1/2 days of fans blowing to dry it. 3. When I went to see if the marks were gone, I found at least 50% of them still there. 4. None of our furniture was protected. We've used other carpet cleaning services in the past and they put small squares of plastic under the legs of furniture. We moved out what we could before they came, but some things you just can't get out of the way. Such a small effort for something that makes a difference. I ended up doing this myself after he left. We have several vintage sewing machines in tables that could have been ruined otherwise.