i've been a patient here for 30 years and have always received outstanding care. there is…read moreconsistency in the staffing. they always ensure that i have the same hygienist/technician each time to ensure that they are on top of my personal needs. cindy does an amazing job, spending over an hour on every detail of my teeth and gums. she's incredibly professional yet compassionate. pat has worked the desk as long as i can remember and i always feel welcome when i walk in greeted by her. the kindness of this team makes going to the periodontist more enjoyable. they go above and beyond.

From the owner: Specializing in: - Dentists…read more- Periodontists

I found this wonderful practice to be professional and efficient, with providers that were…read moreknowledgeable, thorough, and patient with questions. Their front desk staff is lovely; they are warm, kind and very helpful. What more could you ask for?

Started with this practice about 16 months ago, so I've been through two cleanings and had one…read morecrown. They are on my Medicare plan and were recommended by several people. I was extremely pleased with the service, efficiency, and a well run business. The dental techs are great. The crown was placed with ease and no discomfort. I'm happy I found a well run practice with good services close to my home.

Having a friend recommend Dr. Hess was what I needed. I'd been putting off dental work for a while…read more A friend told me to try him. My first visit we talked about the loose teeth issue. He was kind, and explained the procedure he would use. I went back for the procedure. He had pulled the teeth and inserted a collagen membrane, and was finished before I knew it. I didn't feel a thing.

Dr. Hess has installed 2 molar posts and an extraction over a few appointments. He is so gentle,…read moreand professional, only good things to say about this doctor. Definitely a keeper, 5 star service. And the office staff are awesome, too.

This place has been extremely helpful and friendly! I needed to get an implant done in the back of…read moremy mouth and was super scared to get anything done. When making the initial appointment for consultation, the receptionist was friendly, informative and super reassuring. She answered all my questions. My first appointment was smooth and everyone was super friendly and informative. They helped me every step of the way. Each appointment was the same way, and they always were so awesome in making sure I was comfortable and not in any pain. The doctor even called a few days after the appointment to make sure I was doing ok. I love this place and highly recommend it. They may cost a little more than most, but we'll worth the cost because they have wonderful customer service! Yes, I would definitely come here again if I have to get more work done!

I rarely leave negative reviews, but this experience honestly deserves one…read more I drove over an hour for a 3:00 PM appointment and waited until after 4:00 PM before finally being seen. When Dr. Roger Hess entered the room, instead of focusing on the appointment, he began offering explanations for his late arrival. I made it clear that the excuses were not my concern and that I wanted to move forward with the appointment professionally. What immediately stood out to me was that while I was addressing the situation, he was smiling and laughing, which came across as dismissive and unprofessional given the circumstances. Shortly after that, it became obvious he had not reviewed my referral and did not even know why I was there. At one point, he commented that he would need to read through the 10-page VA referral during the appointment itself, which confirmed he was completely unprepared. As both a veteran and a counselor, I understand healthcare offices can run behind at times. However, being over an hour late, unprepared, and unfamiliar with the reason for the visit is not acceptable--especially after a patient drives a significant distance for care. Overall, this was one of the most frustrating and unproductive medical appointments I have experienced.

I had an amazing experience. I came with a dentist referral and didn't know what to expect. I had…read morebad experiences in the past and was a tad uneasy on my drive. As soon as I opened the door, I felt a calmness. The room was inviting, there was soft music playing and Miss Linda greeted me warmly and immediately with a big smile. Ms Barb welcomed me within two minutes and mentioned they would be doing some imaging and explained everything along the way. We decided on a root canal that day, my heart immediately started to beat fast and I told both Ms Barb and Dr Mickel of my past unpleasant experience, and my hesitation. They were both very affirming and encouraging. They allowed me time to center myself and gave me a squishy ball. They talked me thru it and explained every step. I made it and Dr Mickel whispered a quick blessing over me as the end. It was exactly what I needed on that day. The positive messages on the walls were great. I thanked Ms Barb in tears and she asked if she could give me a hug. I have never ever had genuine kindness shown to me at a dentist setting. I am forever a fan!

Upon opening the door, I was welcomed by a sense of calm and serenity. The door closed slowly…read morebehind me, and a smooth, mellow voice greeted me by my name. As I waited for approximately two minutes, I enjoyed the soothing melodies and refreshing scent that filled the office. Dr. Andre made sure I was relaxed before starting my root canal, so I dozed off three times during the procedure. It was the best experience, and I highly recommend seeing Dr. Andre and his staff. I'd like to thank my dentist, Dr. Lucia Johnson, for recommending Dr. Mickel Andre, who provided me with excellent care.

I went to him in Jan., 2012, and after X-rays & exam, he told me he would treat me if I let him…read morepull out all of my upper teeth. It is now the end of March, 2014, and after 4 surgeries in 2012 and 2013 with another periodontist, my teeth are stable.

Dr. Frankel and his staff are amazing. Everyone from the front desk staff, assistants, hygienists…read moreand Dr. Frankel himself always treat me with care and respect. I have been seeing Dr. Frankel for almost 20 years. My general dentist often comments on the high quality of work Dr. Frankel has done. I would recommend him confidently to any of my friends or family.

I was treated by Dr. Lawrence Frankel, DDS, Ms. from April 2012 to Dec., 2013. Prior to my Dec.,…read more2013 appointment, his care and treatment of my gums were very good. During the Dec. visit, while checking his previous surgery, he forcibly dislodged my upper back right tooth by pushing, pulling and yanking it four times with his gloved hand. The tooth had been very slightly loose and he succeeded in making it dangle. It fell out in Feb., 2014. His assistant, Darlene, was right there. She saw it. In Feb. I filed a complaint with the Ohio State Dental Board. As a result, the Board conducted an investigation and in their July 24th letter to me, state: "As a result of the Board's investigation and after careful deliberation of all the evidence available to the Board, please be advised that appropriate action has been taken to ensure that the licensee maintains the standard of care for the profession."

I had a dental emergency after a crown (previously attached by another dentist out of state)…read morecracked in half. Even though I was not an established patient as I'm new to the area, Dr. Faist was able to see me the day of my call. He and his staff fixed the crown in the best, quickest, and most cost-effective way possible while providing further consult for another problem tooth, despite their unforeseen computer problems that day. I could not be anymore positive about my experience and recommend his office highly.

I switched to Dr. Faist about 30 years ago and have never regretted it. His honesty, excellence…read moreand compassion make him the perfect dentist. Whenever asked by a newcomer to Cleveland or someone who needs a second opinion, I always give Jerry and his staff the highest recommendation. Janet, his hygienist par excellence, is the perfect combination of technical excellence and kindness.