Well our water heater busted on a busy Saturday morning. Called them and the lady on the phone was kind, courteous and knew we needed someone asap. She did check and the only opening was Sunday morning - but she was gonna keep us posted if any time frame opened up. The technician, Chris Beauvoir, came out on Sunday and gave us all the details. The price was hefty but we had no choice. He gave us choices on which option would be better and my husband and I decided to go forward. We are grateful for Chris B and his company. The water heater is fixed, we have our water back and hopefully no more issues for many many years. We recommend CastleWorks. read more

Water heater was shooting out water on a Saturday -- thought it would be Monday before we were back with any hot water. Called CastleWorks and they had JUSTIN out within the hour. He was the most professional, knowledgeable, thorough repair person we've ever dealt with. He diagnosed the problem (regulator valve busted -- water pressure was dangerously high causing a few other related problems in the house). I thought for sure we were going to need a new water heater. He replaced our valve on the spot, then fixed the leak in the water heater. He answered all of our questions, gave us options, and even told us that if the water heater fails (it's getting older) within the next year, the cost of the fix can be applied to a new water heater. This saved us from agonizing over whether we needed to just dive into a replacement today, or if a fix would be worth the spend. We felt like we were in excellent hands -- no pressure, real human consideration, and thoughtful expertise. 10/10 would recommend. Huge thanks to Justin (and to the dispatcher who was empathetic and swift in getting us same-day [same-hour] help on the weekend!) read more

Technician Jacob was truly amazing. He was very professional, had great knowledge of his work and products and you could tell he takes pride in the work he does. He answered any and all my questions that I had. I was extremely impressed and happy with Jacob. If I ever have an issue again I definitely will be asking for him to come and service. read more

CastleWorks Home Services - New water heater - Plumbing Near Me - Valencia, California

The tech, Justin, has been great! He explained the problems and fixes in a very easy way to understand.

Chris B. Was professional and quick - arrived on time and completed the replacement and installation timely.

New water heater installation and take away 2 old water heaters. Technician was polite, focused, diligent in doing his job and provided customer education about what he was doing. When he left he cleaned everything up and left. Excellent representative for company. read more

Getting my on-demand water heater replaced was easy, efficient and economical. I highly recommend CastleWorks and Luis Valencia, the technician that did the wor read more

CastleWorks Home Services - Final installation. - Plumbing Near Me - Valencia, California

Great job by Jacob. Fair pricing and a very professional organization. Comfortable recommending this company.

It took 7 months to respond to my review. It shows how much you pay attention to your business. Your response doesn't address the main issue with my experience. This was an outdoor tankless water heater replacement with easy access. The existing unit was being replaced with a new unit, and I was told the job would require disconnecting the old unit, installing the new one, and sweating two copper connections. Your technician quoted me $7,200. When I questioned how that price could be justified, he told me, "I don't set the prices," and then reduced the price to $4,000. That's a $3,200 reduction during the same visit. Your response mentions permitting, code compliance, warranty, insurance, disposal, and other possible costs, but none of those were itemized or explained to me as the reason for the $7,200 price. I'm questioning how a $7,200 quote for this particular job can suddenly become $4,000 simply because the customer challenged the price. That's the reason I wrote the review, and your response doesn't the main issue because you have not real answer other than a dishonest employee trying to rip off a customer. read more

My original review was about being quoted nearly $5,000 for a water heater replacement, then discovering the exact same job could be done for a fraction of the cost. I never asked for free work--I asked to pay the actual disposal fee and a reasonable labor charge for the technician's time. Castleworks response is pure corporate spin. It never explains the outrageous price, never addresses that the technician ignored my request not to remove the hoses, and completely sidesteps the fact that I was simply asking for a fair resolution. Yes, CastleWorks refunded $100, but I even offered to remove every negative review if I was made whole by paying only the disposal fee and a reasonable labor charge. Instead, you chose to defend an indefensible quote. That tells customers everything they need to know. FYI- you can dispose of your water heater for $12 in San Diego or $135 for full service pickup from other companies. I have no idea how this company gets to $625 price! read more

Sal arrived on time, which is unfortunately not always the case when you set aside a chunk of time for a repair person who shows two hours later. He explained what was wrong and what we needed. By evening we had a brand new tankless water heater. read more

Scott Moree (District Manager) is a super cool guy and a pleasure to work with. He took the time to explain everything about our water heater service in a way that was easy to understand and never made us feel pressured. His knowledge, professionalism, and honesty gave us confidence that we were making the right decision in spending the money to properly service our water heater. We truly appreciated his patience and excellent customer service. Highly recommend Scott and his team! read more

Salvador is very professional, efficient and friendly. He help me figure out the problem and fix it right away. Thank you so much!

Louis was great. Very professional and fixed the issue in a timely fashion. Our pilot kit was burned out on our water heater and he replaced everything in one visit. read more

The engineer Elston showed up on time and make a quick and righ decision to replace the tank! He brought a replacement tank that fits to my need and did it for about two hours. The customer service, though sounded somewhat like AI, was very polite and patient on my poor English, which I really appreciate because it's not always the case. I need to mention about the follow up text by Wendy asking about the issue, the type of tank, etc., which made the service more efficient. I found some dirty water from the old tank in the garage after the service but that is minimal and does not bother me. I just appreciate you for your customer first stance! The pricing for the tank and service is reasonable too based on my research. read more

Fabulous service. I called at 9:00 am and had my brand new water heater replaced in a few hours. Justin provided outstanding service and he was extremely knowledgeable of water heaters and plumbing. If you need a water heater I would only use CastleWorks Home Services. Their water heaters and professional installation are an incredible value. read more

I requested a water heater check up and Christopher was our service rep. He did an amazing job and wasn't aggressive in the things I needed to have for my water heater. I am grateful for his honesty and kindness during his service. read more

I had a water heater replaced two years ago. No problems until recently had the flush pipe leaking some water. I called them and got their creepy Ai assistant, creepy because it sounds like a real person! But soon after a real person called me and they scheduled someone to come out the following day. The plumber they sent, Scott Moree was super knowledgeable, nice and super fast. Quickly told me what I needed and fixed the problem. Highly recommend them. Ask for Scott! read more

We had humming noise with the water heater. Customer service sent Salvador and he did a great job on explaining the problem the coverage of the warranty and finished within 2 hours. read more

Excellent service. Friendly and professional. Great value and honest. No unnecessary up-sale but gave me all of my options so I'm informed.

This is a tough review. The office is very responsive with calls, updates, etc. We had a water heater put in in September 2024. The guy who put it into a great job. But I felt like there was some negotiating pricewise at the time as far as making a final decision on which water heater to go with. I went with it because my water heater was leaking and there were good reviews. Yesterday I had a leak coming from the recirculating pump. I called Castle works and they had somebody come out today at 11. Very punctual and good communication. When he got here, Salvador Vidales was very polite and pointed out the problem immediately. But I could not understand was that he quoted me $1012 for the service he said because the pump was $900. I quickly went onto Home Depot and looked and those pumps sell at Home Depot for about $400 max. When I questioned him, he said that's what his boss told him to quote. I asked him to call his boss and this is when it gets strange. I asked to speak to the boss. And he told me that Salvatore made a mistake and it would only be $850 total. My water pump was leaking so I said OK. He did a great job was good at cleaning up, etc. But I couldn't believe that I could negotiate a $200 difference... it seems to me these prices should be set in stone. Not negotiable. I know when people come out like that it's a situation that has to be taken care of immediately. And I don't feel that people's emotional state should be taken into account. I have a six year warranty on this water heater. But if something else happens, that is out of warranty I probably will not use them. read more

Christopher was great - very efficient and explained everything that he did ! Highly recommend this company and Christopher ! Thank you read more

NAM is very good on what his doing he figure it out right away. I highly recommend them will most like use this company again.

Our 21-year-old water heater quit yesterday, flooding the garage, but Castleworks came to the rescue! Elston did a fantastic job replacing our old heater with a new tankless model. No more leaks, and we're thrilled with the upgrade--especially with the 25-year warranty. Thanks to Elston and the entire Castleworks team for the excellent work! read more

Castleworks !!! Yes !! Thomas Bright ! Yes ! Five stars and Stellar tech. ( shout out to Scott too who did maintenance and fix leak for us too in the past so yes , Castleworks is stellar ). This morning woke up to no hot water ! Ugh !!! Had an emergency the weekend after New Years ! I was in panic mode because of having no hot water. We have a tankless water heater and first time error code 99! Called Castleworks and immediately got a GREAT, SMART TECH . Thomas Bright. Spent about 2-1/2 hours diagnosing and fixing ! It is working ! Yes !!! Amazing work , honest , and great company . Thorough diagnosing and fixing the problems . Did not overcharge ! In fact , the phone gal was super and I asked was there extra fees for holiday weekend and she assured me no way ! I like this company , I love the techs ... all good super five stars ! Thank you , LSI read more

expensive, but worth negotiating price. heater was under warranty, but still ended up paying $1750/ to replace it. Miguel was very good & knowledgeable. after the work was done, I found out that unit is dated 2019-so, technically 6 year warranty already expired!!! with manager, I have to look each piece of negotiation with binocular!! read more

We needed to replace a large 100 gal water heater installed around 15 years ago in our 4.5 bath house, which was beginning to show small leaks in the drain pan. Castleworks' phone agent was up front that based on experience, they do not service tanks over 10 years old without providing a replacement estimate, so there were no surprises.We asked for an inspection and assessment, and the local Laguna Niguel service guy Salvado Vidales came out, assessed the situation, gave us good information and options as well as a 3 level price quote depending on warranties and service contracts. Becasue it was a 1-1 pull-and-replacement of an identical brand that did not require any major new piping, and we were having sticker shock, Salvador called into the boss and got us an additional price discount to take into account lower labor costs on our job. He was great to work with, kept us fully informed throughout the process. The new drain pan got dented in the installation and without prompting he took it upon himself to have co-workers pull back the replacement unit and install an undamaged drain pan, showing that he put value on workmanship and wanted us to be happy with the unit. He worked for a total of six hours including wait time for the new unit to be delivered by two other worker on the hottest day of the year, working until 7 pm to get it installed properly to our satisfaction. We will still need to see how our new unit works out, fingers crossed, but our experience on day one and the warranties we're given, we are very satisfied with their same-day service. read more

Elston was fantastic, prompt, informative, and he had a very cool disposition. He gave me all the options when asked he gave recommendations on what would be best for me, and finished the job exactly in the time he said it would be done. You can see his 30+years of experience and I'm greatly appreciative of his service. read more

Our technician Scott was amazing. He was very professional, but also kind and explained everything very well. He offered a lot of helpful advice. He worked very efficiently, but took time to answer questions. I highly recommend CastleWorks and especially Scott. read more

Thomas & Otis are amazing! They did installed my Halo 5 whole house water system. Great service! Installation was a breeze. Credits to Amir as well. read more

CastleWorks Home Services - Halo 5 whole house water system - Plumbing Near Me - Valencia, California

Same day service. My technician, Otis, was very efficient in replacing hot water heater.

Scott came over to check out our water heater issue in a moments notice. Although it ended up being a simple fix, his attention to detail and swift action was greatly appreciated. We look forward to working with Scott again in the near future to replace our existing water heater unit. read more

Technician came on time. Excellent customer service. Work was good quality. I highly recommend them. read more

Great Service!! Our Technician was Trey EDWARDS and he was great!! Timely, informative, and friendly!! Highly recommend this Company!! read more

Thomas B. Really helped us out with not just one but two water heater. What a champ! He was so helpful, respectful and explained everything so clearly. Cheery guy too, would be happy to recommend him to anyone else :D read more

Luis Valencia is great. He showed up on time, vey polit and knowledgeable. Work was done in a few hours and he cleaned up everything. It was great experience working with Luis! read more

Elston came promptly to diagnose my broken water heater. We ultimately needed to replace it and he did so professionally and quickly.

Solid, timely work. Good to deal with. Christian was great! This is the. Third time he has handled service for our on-demand water heater.

Ellston did a great job. The price was great, the quality of the unit seems to be solid. Top tier.

Unfortunately our water heater stopped working yesterday and had a severe leak. When we called we scheduled service for today. It was an emergency because our heater was not working and leaking water. When Miguel arrived this morning and we had a lot of questions. He is a true professional person and took the time to answer all of our questions and made us feel at ease. Miguel was prepared and knowledgeable about everything we wanted to know about the process and the service. I feel that we were so lucky to meet a true professional that cares for the customers. He proceeded to install the new heater and was very polite and respectful. Very nice to see that there are good people in this world still. If you ever need help with water heater problems call Miguel and he will take care of you and you will appreciate him. That is value you can count. read more