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    Castlewood Properties

    5.0 (1 review)
    Closed 8:00 am - 11:00 AM

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    Services - Castlewood Properties

    Property management

    Buyer's agent

    Listing agent

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    7 years ago

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    Villa Management

    Villa Management

    (16 reviews)

    We have lived at the 2020 Building for 3 years as of June of 2026…read more The apartments are large, well built, and the management is lovely, repairs are prompt. HOWEVER; Villa Property Management is dreadful. This is the kind of organization typical of America, they are uninterested in their residents. They CHARGE a fee for you to pay rent online. Who even has checks anymore? In the summer of 2025, the single elevator was out of service for over 6 weeks, solely because of deferred maintenance, another Portland property had their elevator out for 3 MONTHS. Their accommodation? For the 2020 Building they graciously provided 3 carts that could be dragged up the stairs! This building has 7 floors, we are on the fifth. We are elderly, we have serious health issues that made that experience very difficult, but we managed. When we requested a rent credit for the out-of-use elevator we got a "no". The elevator needed a new electric motor, it had been in service since 1963! Their decision? Have the motor rewound, not replaced. We are very patient people, but this weekend (Friday Dec 5-7 2025) they decided to have the elevator "serviced" (it was functioning perfectly) on the late afternoon, exactly when everyone was coming home from work! It will be out until Monday, they claim; but Villa Property Management can't be trusted! Again, the building manager and maintenance person are stellar, the apartments are lovely, it is Villa Property Managements that is HORRIBLE, greedy and thinks of their tenants as faceless, worthless, sources of money!

    Our townhome association has been managed by Villa for years. Never had a problem. They had an app…read morethat worked well and the responses were good. However they have recently switched to a new app called "RowCal" and it sucks. It is all pull down menus and nowhere to send them any text or explanations. It's probably easier for them, but doesn't help us or improve service.

    Castlewood Properties - propertymgmt - Updated May 2026

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