This apartment was such a great find for me. Literally like a blessing from the skies. The…read moreapartment is spacious, the crew are very friendly and the area is quiet. Been here since 2019 and never had a problem. So great that I actually got 3 of my best friends to live in the apartments as well. Thank you for giving me this community :)

I love living here. been here for 3 years. new management, office staff and maintenance team are…read moreawesome. The both inside and outside are kept clean. quite neighbors. And everything is in close vicinity. I would recommend this place to anyone.

Having resided in this apartment complex for two years, I am compelled to share an honest review…read more The amenities and location are satisfactory for me, and the majority of my neighbors are amiable. However, I recently encountered a distressing incident that has instilled a sense of insecurity within me. On May 15th, approximately at 4:30 am, I was subjected to a near-physical assault by an individual residing in the building on my right. Although I was unfamiliar with him at the time, I have since discovered that he has been engaging in persistent harassment towards me & others. On May 18th, I was accompanied by my partner to our building entrance, and upon passing his apartment, he emerged. It was as if he had anticipated my presence. Despite contacting the police twice regarding the harassment, they have been unable to take any action due to the absence of physical altercations, arrests, or any form of communication with the individual. The building office has also been informed of the situation, but no measures have been implemented. I have come to the realization that I am not the sole tenant who has been subjected to harassment. I am aware of three other individuals who have been pursued into their ground-floor apartments. I am apprehensive about my safety and am uncertain of the appropriate legal recourse. This experience is unprecedented for me, and I am concerned that the apartment complex is not adequately safeguarding its tenants. Furthermore, I am unable to identify the individual's name, and I have repeatedly requested that the leasing office provide this information in order to obtain an order of protection. However, they have been unresponsive to my requests. The police informed me verbally twice that they should be able to provide this information, particularly since this is not the first complaint filed against this individual.

In the interest of saving prospective residents time, we'll keep this brief: if you are considering…read moreThe Lakes (or any BH property), we strongly encourage you to pay close attention to the low-star reviews. In our experience, many of those concerns are not isolated and speak to a broader pattern of poor management. It is disappointing to see a management approach that often feels more focused on extracting than fostering a positive living experience for residents. In short, we would strongly advise looking elsewhere. . . . Con el fin de ahorrarles tiempo a los futuros residentes, seremos breves: si están considerando vivir en The Lakes (o en cualquier propiedad de BH), les recomendamos que pongan mucha atención a las reseñas de baja calificación. Según nuestra experiencia, muchas de esas preocupaciones no son casos aislados, sino que reflejan un patrón más amplio de mala gestión y una inquietante disposición a imponer cargos siempre que sea posible. Es decepcionante ver un enfoque administrativo que con frecuencia parece más centrado en sacar de la gente en vez de realizar una experiencia de vivienda positiva para sus residentes. En resumen, les aconsejamos seriamente buscar otra opción.

Live there for 3.5 years. Towards the end they made many improvements to the property. They…read morewere always very responsive to maintenance requests. Hugo and Maria are very nice. I moved out to be closer to work. For the price of rent the place is nice and clean.

We love it! We moved in a 2 bedroom 2 bathroom corner unit. Our apartment windows all have trees in…read morefront of them so there is always shade. We have barely had to use our AC this year! Electric bill is super cheap. The pool is lovely! Maria works in the office and she is very knowledgable and helpful. Maintence has always fixed any issues within an hour! Love it here!

What a little jewel this property becomes every day. Outside there are trees, shrubs, flowering…read morebeds that continue for all the viewing seasons. Inside, there's a great uplifting project going on. I lived in a one bedroom with a garden in the first floor exactly what I needed. It's very quiet. The apartment had just gotten a black marble tile and counters face lift in the kitchen before I moved in. Lovely and easy to clean. All modern appliances. The apartment had been well cared for and cleaned before I got there. That was the first indication that Joseph Hughes, the property owner , is fussy about the way things are done and he checks in on projects daily. He and his daughter, Sabrina are friendly and accommodating. Since I arrived, the communication to enter the building has gone high tech, but EASY TO USE. My neighbors were all nice people. The apartment was a good size and the garden was just a little oasis away from all the noise and bustle of major roads. The tenants are diverse. Young, old, and in between - polite and friendly. I highly recommend this property to anyone who wants a bit of quiet and a view of trees, shrubs and flowers. I enjoyed my time there and if I hadn't had health problems I would still be there - I want to see what the next building project will be now.

Great place to live and management is very responsive!…read more Have lived there for over 5 years and definitely recommend it to my friends. Location is also great, walking distance to many local restaurants.

Looks nice but its not. They have no respect for tenants right to privacy. We'll come into your…read moreunit without any notice. We'll pick on you if they do not like you. For any and everything that you do I have noticed things going missing from my unit. Nothing big, but still things have gone missing,. Have been told that I have 3 days to move out with no written paperwork from a judge or anything. Just verbal, they have done nothing.But harass me for the last three months that I have been living here, and I can honestly say that I have paid my rent every month on time every time and that does not matter they will harass you if they don't like you .i would not move here this place is over priced and a scam and they violate tenant's rights left and right.It's ridiculous.

I've Lived HERE Since ~Sep30, 2018 ! It's Been A Very Nice Place !!…read more I DO WISH The Management Would take Better Care of THE GRASS Around The Buildings Where I Live !!!

Jenny is absolutely amazing! The entire front office team is so kind and welcoming. They get things…read moredone quickly and are always ready to help. I've lived here for three years with no complaints at all. It's peaceful, safe, and very kid-friendly

In our three years of living at Northgate Apartments we couldn't be happier to be leaving and…read moremoving on. All of the problems, maintenance, and lack of professionalism from members of the leasing office is why this was such an unpleasant experience for my wife and I. Honestly since we moved in we encountered problem after problem (a broken and filthy washer, gas leak from the dryer, garbage disposal broke and flooded the kitchen floor, bathroom ceiling leaking from who knows what and more...) Also, the walk through was scheduled to be done with a member of the leasing office but instead they sent the maintenance man. We had scheduled it via phone call, email, and in person and due to military orders had to have it done at a certain time and date. We were told the apartment was in good standing and we should only be hit for the carpet because of the seal coating from the parking lot. I had to reach out to them to receive our final bill which came as a surprise ($800) on top of the full month of rent we paid ($1200) even though we moved out in the middle of the month due to naval order expiration.  Getting in contact with anyone from the leasing office was next to impossible because they were either away during business hours, closed during business hours or don't return their messages left with leasing office staff.  Overall this was an awful experience!

Wet blood stains in the elevator and no cleaning? Not small stains either. Health risk exposures.read more

Terrible service and no communication between the receptionist, the online forums so they gave away…read moremy apartment to someone else.

No one answers in the office I'm a visitor and can't get any of my mail out of the mail room. It is…read morea disorganized mess. Packages just thrown on the floor ! No one answers every question in leasing office. The plus is the apt is clean

I rented a place in January. I was shown the model and was very impressed. The location and the…read moremodel are very nice. I asked to see the unit that I would move into and was told that they were not permitted to show it to me. I also asked very specifically to make sure it would not smell like smoke. I was told "all of our units are non-smoking, so you don't need to worry about that." I took their word for it. 6 weeks later I had already ordered all new furniture and decor based on the floor plan. It was all arriving on the day I could move in. When I opened the door to my new place, it was a shock and very disappointing. Here are the issues I found waiting: - The unit STUNK of smoke. It smelled worse than a 70's dive bar. Smoke and tar was still visible on surfaces. Smoke stains and tar were visible on windows, screens, and everywhere. It was disgusting. - They had done a very crappy paint job. Paint was splattered on the hardwood floors, on the counter tops, and all over the place. Major gaps in the paint were visable. - Water stains were visbable on the drywall near the sink. - Shelves were missing from my cabinets. - There was no washer or dryer in my unit even though they were supposed to be included. It took weeks to get the basic issues fixed. The place still stinks like smoke and they don't seem to care. The maintenance team actually told me that they laughed about 'Dead Fred' that was the previous tenant. They called him dead Fred because they all knew he was a chain smoker and walked around with his oxygen and cigarettes all day. They obviously knew the place stunk of smoke. When I complained about how bad it was, the offered nothing in return or compensation. No consideration was given. They only offered to mask the smell with air fresheners. After I insisted more be done, they attempted to clean the old AC/heating units and ducts. It made very little difference. When I asked about getting a garage, it took weeks for them to find out if there was even one available. When you ask for help, they talk about being short staffed. The office staff is nice, but they can't get anything done in a timely fashion. All the evidence is that this place is really poorly managed. The maintenance staff is different people every time you turn around. Stay away - it's not worth the money or the aggravation. It's a shame, because the facilities could be really nice. It's a trap.

I've been here a about a year. Decided with how outrageous the price was that I have to break the…read morelease. Whatever. Smart system: I pay what? $55 for a smart system that never works and I can't get the help to get it fixed. Common area interiors: it's old smelly and ripped up carpet. Paint is pealing too and the intercom system doesn't work. And people just leave trash in hall ways. Even when addressed they didn't care to address it with the tenants who left trash in trash can overnight and all of the next morning until pick up. Rent price: $2200 for a single bedroom is outrageous but shame on me for not doing better research before coming here. Outdated might I add. Customer service: great responses when in person but terrible over email or phone. Unnecessary fees: there's a fee for everything. If you can name it, it's a fee... why am I paying for common area gas and electricity... why is there a constant $8 rent service fee when the rent hasn't even posted. I'm paying for stuff to get delivered too... like come on. Will not recommend and I'm happy I'm leaving.

I have lived in this community for 15 months and initially had very high hopes for calling this…read moreplace home for the foreseeable future. The property is beautiful, and the apartments themselves are fantastic--I love my space and have no complaints in that regard. However, my experience with the management and operations here has been far from stellar, and tonight's dangerous situation has pushed me to speak out. Ongoing Issues: "Smart Home" Fee: Residents are charged $55 monthly for this feature, yet mine has never worked since I moved in. Despite spending hours on the phone with the hosting company and sending countless emails to management, nothing was ever resolved. I eventually gave up. Mailroom Fees: While we're charged monthly for a mailroom and locker service, my packages haven't been placed in a locker for months, leaving me to question what exactly we're paying for. Walking Path: One of the property's selling points is its walking path, which I was excited about when I moved in. Unfortunately, it was allowed to grow over and become completely unusable. Multiple emails to inquire about plans for upkeep were ignored. AC Failure: On one of the hottest days this past summer, my thermostat died, leaving me without AC. While I can tolerate some discomfort, it was unsafe for my pets. It took three follow-up emails and an in-person visit to finally get someone's attention and address the issue. While all of these things were disappointing, I was willing to overlook them--until now. Negligent and Dangerous Incidents: Locked Out While Traveling: Last summer, I was in Denver, and a friend checking on my animals accidentally locked the keys inside my unit. When the keypad also malfunctioned, she was stranded. I placed an emergency ticket but was repeatedly told no one could help her because she wasn't a resident. After multiple calls and pleading, I was told someone could get a key--but only in an hour. I eventually troubleshot the keypad myself remotely, but the situation was unnecessarily stressful and could have been avoided with proper support. Tonight's Incident: This evening, with temperatures at 20°F, I rushed out of my apartment with my hands full and accidentally locked my purse, keys, and wallet inside. I submitted an emergency ticket and received a call from the same maintenance tech who "helped" last summer. He curtly told me, "There's nothing I can do. I can't prove you're a resident." Despite reminding him of last summer's situation, he claimed he got in trouble for helping me back then and suggested I wait for someone. I live alone. I had no way to contact anyone or keep warm. The building buzzers don't work, so I couldn't even reach a neighbor. This property's policy essentially left me stranded outside in dangerous, below-freezing temperatures with no assistance. I waited over 30 minutes, freezing, and unable to feel my hands, before calling the police. Thankfully, the fire department came and let me inside. At least they care about residents' safety--something I cannot say about management. Final Thoughts: The lack of response, accountability, and concern for residents' safety is unacceptable. Tonight's incident was not only inconvenient but could have had serious health implications. This property's policies need urgent review to prevent other residents from experiencing the same negligence. Management should prioritize safety, accessibility, and communication--right now, it feels like these are afterthoughts.

At first I was satisfied living here till today.. anytime you risk my son's safety it's a no go.. I…read morecalled yesterday 4/13/2026 to have my ac turned on I was told that the next day 4/14/2026 my ac will be turned on.. I got home around 4:30 my ac is still not turned on I walked in the office was told that it would be turned on.. I called the after hours maintenance emergency number was told he will come by it's 9:25... my apartment is currently 81 degrees I have toddler and two dogs.. the next step would be to reach out to city of Waukegan code and building department

I moved in October 2024, had major issues on my move in date, sent multiple emails to the…read moremanagement team, spoke to the property manager in person and she toured my apartment with me, spoke with the regional manager and she also toured my apartment and still zero maintenance has been attempted. DO NOT MOVE HERE. This property is owned by Monarch Investment & Management, try to call this company, good luck. This place is disgusting and the management team is horrendous.