I have heard so many negative stories and reviews about this apartment swelling and none of them…read morewere good. I think people should think twice about living in this dump. I know people that used to live here and they had so many issues with the repairs inside the apartments and also management. Management is very hard to deal with and they never want to spend any money. Management wants tenants to pay for any costs that occurs for repairs. This is gangsta like behavior and the BBB and HUD needs to be made aware of unscrupulous practices. Oh and one more thing, the rent is atrocious compared to what is offered. SAD!!!

Advice is that if you still want to move in there, to walk the property after 6:00 pm and stop by…read moreand knock on a few doors and get the honest opinion of at least 3 different residents. Often all apartment leasing offices will tell you they only have one unit left and if you dont act quickly, you will lose the last available unit. In actuality there are probably 15 to 20 open units so don't feel pressured in anyway to put a deposit down or make any decision. The staff in the leasing office are decent and hard working people that are only following orders fron the owners. No issues with the staff and they are put in a very difficult situation. Be sure to ask about the separate in-house utility bill you will receive monthly from the Apartment complex from YES ENERGY- or just Google YES ENERGY. This separate utility bill from the apartment complex is around 200 or more per month for your trash pickup and monthly water use. This separate bill is in addition to your monthly rent. There are to many other issues to discuss in this forum and want to keep these comments accurate and professional. Do your due diligence before you make any decisions. Questions for staff and random residents 1) Explain YES ENERGY and the separate monthly average size of bill. Google YES ENERGY and do your own research 2) How does guest parking work ? They designate an area for guest parking but the guest vechicle must be called in by the resident each night before 9:00 pm or guest vechicle will be towed. 3) How often is the pool closed for any code violations ? 4) Are neighbors respectful of one another and treat one another nicely with friendliness and respect ? Best of luck - if all checks our the staff are nice people and will help you anytime and just do your due diligence.

I like to fish and Deep Lake is right here and a beautiful view…read moreI have been here I think about 8 years, and I must say the current staff is pretty responsive and Omar is great Yes, there was some struggles with past management but has since been resolved in my opinion anyway. Washer and dryer in unit I for one just LOVE that amenity, Deep Lake is great! A lot of the units have been upgraded kitchen area and bathroom and looks nice. I still have an older setting but the upgrade while I am still living here is a huge undertaking to say the least its best done when someone moves out. With my years of living here I am eligible for new carpeting but that again is pretty involved while I am living in here and all my stuff, so I haven't pulled the trigger on that yet.

My experience at Waters Edge is an unfortunate one. The workers left old nails and wood debris…read morewithout any concern of the tenants safety for the first floor tenants, especially the tenants with small children that out their patio near the rocks. This was passed along to the present manager Jennifer and her staff, they also showed no immediate concern for the safety of the tenants and still has not been resolved as of May 30th, 2926 over 6 months after construction. This post may be deleted once they see it. Anyone with real concern please share and be aware. Also a tenant notice a maggot in the stairwell after a recent carpet cleaning.

I previously wrote a review (2016), and am still very happy living here. I've never had a problem…read morewith any service request and overall I believe the rents are extremely fair when compared to others in the area. I've heard (rarely) people comment that the maintenance and/or office staff seem unfriendly, but I strongly disagree! No, you won't find them wasting time or chit-chatting among themselves. Everyone is friendly and responsive to any questions I've asked. The location is outstanding, with easy access to public transportation, shopping, restaurants, airports (O'Hare & Milwaukee) and expressways. We're surrounded by some of Lake County's best parks and trails for walking or biking. Of course, theres always someone moving in or out, but generally the residents remain stable (especially for an apartment complex of this size). I'm approaching ten years of being a GraysPointe renter and have no plans to go anywhere else!

They took my money for the application fee and rejected me right away after I told them everything…read moreupfront. They didn't help at all. Not a nice place to do business with. I don't understand how these crappy apartments expect people to have perfect credit. If that were the case, I'd be buying a house. As a matter of fact it's probably easier to buy a house than to rent with these people.

Was helping my son to find an apartment in Lake Villa. Came across this complex and was very…read moreimpressed with the grounds and the apartment we were shown. The property manager Becky was very kind and accommodating!

This complex got rid of the team with Becky, Rob, Ron, etc. They made you happy to live here. This…read morenew team and the new rules make you so depressed living here. If you need something repaired..good luck! Mgmt is uncaring and maintenance does such a shabby job with repairs and they come in your home without shoe coverings NOR MASKs during this pandemic. So many residents are unhappy but are afraid to speak up. Their website says lakefront living at its finest and has people jumping off the pier but there is no pier here. So many wonderful residents have left because of the poor management. This place went from and A+ to a D-.

Me and my husband have been living here now for a few weeks (almost a month soon). From the moment…read morewe saw this online and came for our first visit in person, we were very impressed with everything. Latasha has been so helpful and friendly every step of the way. From our experience so far, this is a positive community. The other tenants have been very nice and this is overall a serene community. We had our first maintenance request put in last night and this morning we had maintenance (Jonas) at our door ready to fix any issues we had (maintenance were also very friendly, kind, and helpful just like management) We were waiting to review after being here for a little bit and getting the feel of the place and putting in a maintenance request to give an honest review. The apartment management, especially Latasha has overall maintained the highest customer service and standards through this pandemic, wearing masks and other protocols. Sometimes we feel annoying calling the office and asking Latasha questions but she is always so kind and ready to help. We are so thankful to have found this little gem. The price point for this place is good in our opinion. Good location with many restaurants, Gurnee mills mall, shopping, hospitals, grocery stores, etc near by all within 5-10 minutes away. It feels like a safe community. The apartment aesthetic is beautiful. Of course there is always something to be nit picky about but for the price point this is a very good deal especially for such a great management team. This review will be updated as much as possible with any changes. Thanks to Latasha for all the help and a big smile every time we see her! - The Outlaws :)

We have had an extremely disappointing experience with this property management company. Within…read morejust a few days, we caught multiple mice inside our townhome and even documented another on video. We immediately reported the issue, provided photos and videos, and identified what appears to be the entry point beneath our kitchen counter. Despite the seriousness of the situation, communication has been poor. Instead of treating this as an urgent health and safety concern, we were simply told we were placed on a pest control list and that no one would be out until the following week. This is unacceptable considering we have a newborn baby, a pregnant mother, and a 10-year-old child living in the home. An active rodent infestation is not just an inconvenience--it creates unsanitary and potentially unsafe living conditions. We are not asking for a temporary fix. We requested that a licensed pest control professional immediately inspect the property, identify the source of the infestation, and ensure all entry points are properly sealed. Instead, we have been left waiting while mice continue to enter our home. We hope corporate reviews this matter carefully. Residents deserve prompt communication, professional handling of health and safety concerns, and a home that is maintained in a safe and habitable condition. We sincerely hope no other family has to experience what ours has.

732 Conifer, Truckee CA - This cabin was just beautiful. The amenities were as promised and we…read morethoroughly enjoyed our stay. Beautiful views, good biking, Northstar pool facilities, and close to lake activities. Comfortably slept our 7. Thank you again.

From the owner: We provide the most professional, informative, loyal and dedicated service in the residential…read moreproperty management industry. Our mission is to meet each property's particular requirements, provide unparalleled service to its residents, and maintain and enhance its value. In the process, we are sensitive to the fact that where and how people live is a powerful and complex emotional issue, and to the necessity of balancing the property owner's objectives as a client, with those of the individual residents. The best interests of our clients and their tenants will always come first and we will place the clients' and their tenants concerns ahead of our own in each and every transaction, as we are dedicated to the development of long-term client relationships!

I love living here. Management- Jeannie & Kay- are very friendly and responsive to questions and…read moreissues. Apt. was spotless when I moved in, and small maintenance concerns were addressed immediately. Since moving in in March, the few maintenance issues I've had (worn out window screen, lock needs replacing) have been addressed VERY quickly. They say they are pet friendly and they MEAN it. Dogs are treated with kindness and respect by both management and maintenance workers who've entered my unit. Grounds are kept very neat and clean, and there have been many recent updates to the property including paint, outdoor kitchen, new furniture at pool, and new sidewalk sections.

No one answers in the office I'm a visitor and can't get any of my mail out of the mail room. It is…read morea disorganized mess. Packages just thrown on the floor ! No one answers every question in leasing office. The plus is the apt is clean

We used Mel to sell our house and had an excellent experience. My husband and I had a quick…read morerelocation after an internal job transfer at his work, so we used Mel because he is very experienced both in renting out and selling homes. He will really bend over backwards for you. Our house was closed on about a month after being listed. We would highly recommend Mel for any renting or selling transaction!

I have worked with Mel for some time now helping me with apartment rentals and prospective resident…read morescreening and he does an outstanding job. I have known Mel for a long time before that through his work at the Lake County Property Investors Association. Mel is very diligent, thorough and hardworking. I have also looked at rental properties for purchase with Mel and feel that he really knows the market from a buyer's perspective. Based on what I know about Mel, I believe he would work very hard if you are selling real estate. Mel gets my highest recommendation.

Ok guys, after living here for 3 years and moving next month due to a new duty station I need to…read moreupdate my review. So my previous review, the people upstairs ended up moving out and luckily we got a single man that was hardly ever home. Now, the management and overall living here was a great experience. When we had issues, maintenance was very quick to respond. The only issue here but I think this is the issue with most apartment complexes is the upstairs neighbors because you can hear everything thats going on upstairs. You know where they are, what their phone conversation are about, and what they are watching on tv. That was our only issue. If you do move upstairs just be mindful to your downstairs neighbors. I would definitely move here again if we get the chance to come back.

Just terrible - if something's wrong. Maintenance comes and says it works when the water is on The…read morefloor by the dishwasher from it leaking. The Frig freezes everything. We froze In The winter from the bad drafts coming from the front door I had to tape it on the inside to stop the draft.