Terrible customer service. They are concerned only about money. They don't return calls or act professionally!

(Strata At Plantation) Update called them and received horrible service, zero answers to my questions about the property managers contact information who is never on the property, asked for regional managers contact information and was told they couldn't give me that either. Our gate for our community has been broken 6 months now, security guards removed, no property manager in sight... read more

I received mail stating that I had a returned check which is impossible because I dont write checks the money is debited from an account. I have tried to reach them 5 times for an explanation and they do not return calls. I would thing twice before using this company to manage a box of pasta let alone my HOA read more

They do not return calls. Ask for a corrected form via email (some people don't answer calls) but got an unrelated response. In my second week trying to get a corrected form that they charged $250 for. read more

Horrible experience. Castle Group consistently over-promises and under-delivers, both to it's employees and to it's owners. One big black hole that has outsourced all functions so that you must try to find the right website, software, phone number to get your question answered. Their central customer service number knows nothing about your specific community and often their responses are flat out wrong. You have been warned. read more

We've lived in a very large property that was run for a short time by Castle Management. Their employees are not trained, knowledgeable and most importantly...not nice! There are all kinds of rumors regarding the knowledge of this company, as their personnel are not 'people friendly' and have superior attitudes towards the communities they work in. The main office, located in Plantation, Fl is indifferent to the problems, never send out managers to be on site, and appear extremely indifferent. Mr. J.C. owner is virtually invisible and totally non responsive. read more

The worst customers Service ever in fact they do not have any all the care is about money that's it please before doing business with castle group just check who they are on BBB how many unanswered complaints I can't believe castle group is still in business read more

This is a horrible management. They only collect money but they do not provide service in proper way. Pool, jacuzzi and Jim in Atrium condo working only 3 hours but we pay maintenance in full amount. We depend only on their willing. But we have only one right to pay money. I would like to put 0 for their rating unfortunately I can not do read more

I have owned and lived in 4 different properties in Southeast Florida. All four with different HOA management. Understanding that any HOA is a complex business where a successful experience is mostly linked to the property management company, but there is also an important part on the residents behavior; I can say with no doubt that Castle Group was by far the best of all four in my experience. I really miss them, since the one I am living now is not managed by Castle Group and sucks. I have friends that I visit regularly which live in a Castle Group managed property and is a real pleasure going there. With my wife we are thinking in obtaining a list of properties in Miami managed by them to buy another property to move there, since our experience with them and what we have seen in other properties managed by them is way above the average in the area. read more

This is the worst Management Company i have ever had to deal with. Being in the real estate business and closing loans a you need to be able to speak to a human if your not provided the documents that you need and Castle Group does not have that, You are required to email the estoppel department and just hope and pray that someone gets back to you. I do not recommend this company to any association that wants good service. read more

Absolutely horrible attention and customer service. Never have I encountered such an unprofessional group of individuals. They manage Quantum on the Bay in Edgewater. The managers are extremely unresponsive and unqualified to manage a building of this caliber. The staff is constantly rotating, poorly trained, and lack basic knowledge of the procedures and operations of the building. The building has major security issues that management has failed to timely notify residents of. They are constantly changing the protocol and procedures for guest access, and guest vehicle access with no notice to residents. They make it impossible for anyone to actually use and enjoy the amenities contained in the building because there is no management presence after 5 pm on the weekdays and none on the weekends for one to access them. The weekend is completely unattended on the weekends and security has no authority to solve any issue other than to monitor food deliveries. The lack of fundamental communication given to residents is astounding. For a manager to completely and utterly ignore repeated email and phone communications and multiple requests for clarifications from a resident is entirely unacceptable and should not be tolerated. Unfortunately Castle Group Property Management solely and completely ruins what should be an otherwise wonderful building. read more

I should have seen the warning signs! As I was trying to purchase a condo, dealing with Castle Group was extremely difficult and costly from a closing time perspective plus they charge very high rates just for standard info that takes 4 requests to actually get, now that I live in the building that they manage....YIKES! BIG PROBLEMS! You bet, I will work very hard to influence a new property management company for our residents here! BEWARE DON'T LET CASTLE GROUP MANAGE YOUR PROPERTY! read more

Castle Property management at Del Webb Sunbridge in St. Cloud, FL is one of the worst property management companies I have ever been involved with. They constantly speak of communication, yet there communication is only one way. Karina Gonzalez is supposed to be our intermediary between the homeowners and the landscaping company yet from this resident, she provides absolutely no benefit and actually is a cause for not getting landscaping items resolved. We have submitted numerous tickets for landscaping resolution (sod, plants, irrigation) and are still waiting over a year for item resolution. Recently we submitted a ticket that Karina is supposed to handle. Ticket was to have the landscaping company contact us to schedule a mtg to discuss issues. Company came, unannounced, did a review, and closed a portion of the ticket though we still have the problems. after review, requested a meeting because issues were not addressed. Mtg. scheduled and irrigation company never showed (I realized possible due to rain, but good customer service says alert the customer, never happened). All we get is a lot of lip service read more

Thank you to Maria, and Jessica for your prompt attention! We have had several great experiences in receiving information for our mutual customers! Lauren L Gold Star Title and Escrow, Inc. read more

It's incredible that a company as bad as this is still in the market. How can they get hired to manage ANYTHING at all when they have so many bad reviews all over? Just check on Google, Best Business Bureau (BBB), Indeed, Glassdoor, etc. Very high fees, inefficient, underpaid and poorly trained staff, frequent lies to owners, never bother to answer requests or complaints, and so on. I own a PH at Atlantic Ocean Club. Had continuous issues with the building AC system that affected my unit. For the past three years I've asked Castle managers (four of them, since they don't last long), to solve them. The last one was the worst refusing to admit any responsibility even when three different AC companies provided proof on the contrary. I reached for the the CEO/Founder of Castle. He sent me back to the same manager that took two weeks to answer just to repeat the same story. Most of the building owners hate this company and hopefully we'll get ride of them soon. Also, don't even bother answering their "nice" responses asking for more info. They do nothing about them. A waste of time! read more

Would give 0 if I could. Terrible customer service. Takes weeks to respond to an email, sets an expectation of communication and fails to meet them. Drops the ball on many issues. read more

Great customer service and very knowledgeable team. I highly recommend Castle Group for all your property management needs. It's always a pleasure interacting with there staff: wether it's our PM or the services department. read more

Castle Group is the worse management company ever. Paid for expedited service and they still took the same time. Even if you buy they take they sweet time in approving you aplication. The Board is not reaponsive at all they they don't care. read more

I truly loved living at Casa Costa managed by Castle Mgmt Grp, but once I purchased a home and started the move out process, the nightmare began. Caution-reserving the elevator means you are no longer a resident, and your access will be cut off. I suggested a simple phone call or email be sent asking if it was a complete or partial moveout. No one asked they only assumed. That is only the beginning. They have new moveout rules and require an official check or money order made out to Casa Costa Condo Association. Most people know that once you have a money order made out to someone you, yourself cannot cash it. After my "partial" move out, I was given my money order back. I said I couldn't do anything with this. They suggested I go to the bank and Publix and try to cash it. I'm speechless at this point. Off to the bank I go and then to Publix to receive the same info I already knew-ONLY the recipient can cash the check. So after contacting Castle Management Group, I was told to send an email with my forwarding address and drop off the money order. They would then mail me the elevator reservation check. I did. About a month later I receive a check for the association deposit refund for 1K, not the 500 moveout check. Here's where it gets awful- Cause they ASSUMED my elevator reservation was a "complete" moveout they sent the 1k check and turned off all access to the building. I was locked out of the garage and building for 7 CALENDAR DAYS!!!! I called and emailed, and it got nasty. They then sent an email saying they were NOT going to deal with me cause I was no longer a resident. Which I was for another three weeks!!!! At this point, my hands are tied cause they owe me money. I then contacted the better business bureau and Castle Mgmt Group in Plantation and spoke to Hope. She was delightful and asked me why no one called me and asked if I was totally out or not. I said good question-you tell me?? She had my 500 moveout check overnighted to me. I received it five weeks after I moved out. In all, I wish this pain and stress on no one, not even someone I dislike. It was a living hell. I caution you- the move out procedure is the worst I have ever experienced. One simple phone call, asking me if I was entirely out or not would have saved everyone this awful experience. read more

Great company with employees that try really hard to better the communities they're managing and improve the resident experience. For communities with heavy rentals there are always exceptional challenges to be taken into consideration and Castle works hard to streamline the processes needed to make the experience positive for both owners and tenants. It's easier to be motivated to post negative reviews than positive ones but Castles level of effort motivated me to take a moment and say something positive. read more

Very professional and friendly. Lisa at VB has been nothing but excellent. Than k s for all you do...:)

Resident In west palm here. These people are truly awful. The front desk people work in open fear for their job, but are generally pretty nice. That said, the management office crew exemplifies "horrible customer service." Literally anything you try to do with them, whether it's getting a refrigerator delivered or getting an air conditioner repaired, you can expect it to turn into a multiple week debacle. Contractors and service workers regularly and openly discuss how this is the worst building in west palm to do work in because of the management's difficulty. The most recent example for me was having my key fob accidentally deactivated and then upon requesting reactivation I was told "you can make a check payable to xyz". I was literally denied access to my own home, unapologetically, because of the staff's pride and ignorance. The attitudes are truly epic. The saving grace was that the people at the corporate office were pretty reasonable when I told them about the situation and had the local staff back track. There's not one person in the building happy with the management office. It's a prison, not a home. Finally, in fairness, the maintenance crew clearly works extremely hard and does a terrific job. Always busy. Always happy. Facilities always look great. read more

I had a leak from my upstairs neighbors master bath that the association refused to assist me in getting resolved for weeks saying it was a neighbor to neighbor issue even though the neighbor wasn't repairing the leak. After fighting with them they sent a notice to her which help but now that leak stopped they only want to patch a small part of my ceiling where it was cut but what about all the damage in seams and nails that now left circles in my ceiling??? I just purchased this condo and spent great deal updating it. They should be paying to bring my ceiling back to its original state!! Also, have emailed requesting them to paint the outside of my front door and was initially told they were doing all the doors and someone would follow up with timeframe, never did!! Now year after pandemic I requested this again and waited weeks for a response after emailing and calling relentlessly. Now they want to say its the homeowners responsibility but yet they painted them before?? So I guess I can paint it red if it is my responsibility, how should I match the front door??? This management company sucks!!! The association manager Gyselle DiMicco refuses to speak to you directly and her "Admin" Sonali never follows up. This management company is worthless!! read more

Castle management company is the worse management company have ever dealt with. My request from March 2019 to replace two windows for impact glass is as of today May 4th still unaddressed. Their inability to provide updates and communicate with me, who PAYS for their services is beyond comprehension. Reprehensible behavior. read more

there is a dummy answering the phone with no clue but to ttransfer you somewere else ,ive been on hold for 15 minutes......

Horrible customer service. Almost impossible to get hold of them; VERY long waits on the phone and incorrect email addresses which lead to mail being bounced. We have two properties at Doral; constant confusion about parking permits for our tenants, and nobody can straighten it out. We keep getting referred to their horrible online site which crashes, has incomplete information, and poorly designed forms. Terrible service, absolutely terrible. They should go away. read more

I encountered the Castle Group when I purchased my apartment at the Pines of Delray North in Delray Beach Florida. Since I've gotten here I've been nothing but harassed by these people. All I have asked of them was to treat me like they treated everyone else. It seems this is impossible. Their manager Ralph tried to intimidate me by calling my electrical contractors insurance company and saying that I gave him permission which was never granted. It seems they think they can do whatever they want to the people who they are working for. They forget there are 700 owners in this development and they don't only work for the Board of Directors but they work for all of us. When I first arrived I would call the office and Be told that I would get a response the next day. I would also email and leave phone messages expect a timely response and sometimes I wouldn't be contacted for three days. This is definitely not customer service. They have tried to intimidate anyone I hired to work in my apartment including my handyman and contractors who they continually stop at our security gate and turn around for no reason. They did Nied my friends and people who work for me access to my apartment. The city of Delray Beach granted me my building permits which were in my window and I had to wait 2 1/2 weeks for the Pines of Delray North office run by Castle Group to tell me it was OK for my contractors to come in even though they provide all the information necessary. This crew couldn't manage its way out of a paper bag little on manage any communities. If your Board of Directors ever consider hiring them inform them that they are devious in their tactics and the way they do business is to slowly remove the contractors that your community uses and bring in contractors of their own choice who seem To be more expensive and lack the credentials To do the work they have been hired for. Beware of the Castle Group if you ever consider buying it any community they manage. read more

I have lived at the same condo for the past 18 years. My working life is about over. I rely heavily on Social Security. My HOA is due the first of the month. We are given a grace period until the 20th of the month. I receive my Social Security check on or about the 12th of each month. I have explained to CASTLE GROUP PROPERTY MANAGEMENT that because my check comes on the 12th, I would pay the HOA on the 13th of each month. I sent my HOA check on the 13th of November. I noticed later into the month that the check was not cashed after verifying with my bank. I phoned CASTLE GROUP on November 28th inquiring why they didn't cash my check? The explanation that I was given was, it takes 10 additional days to process the check after they receive it. Because of the proximity of the CASTLE GROUP'S mailing address, it would have taken no longer than 3 days for them to receive my HOA check in the mail. They are saying because of THEIR processing time, I will be charged a late fee. I disputed the charge and I was told they would not waive this charge. I smell a rat! Their reasoning is flawed. I wonder how many of you that have CASTLE GROUP MANAGEMENT have been charged various unreasonable fees? If so, please let me know. MaryAnn A. read more

If only 0 stars were an option. Left a CG managed building and purchased a house only to find out who the management company was...wait for it...yup...CG. They harass residents, couldn't care less about keeping a community trash free. They must make a fortune in fees because they charge you if you don't look both ways before you cross the street yet let other more egregious and dangerous behavior go without warning. They actually charge a $10 "late letter fee" - for sending you a letter telling you your HOA was late. They're beyond incompetent and they seem to employ a strategy of condescension towards residents. If you offered me a free mansion in a community managed by CG I'd turn it down. Would rather live in an empty refrigerator box. read more

This is the worst management company ever . They manage quantum on the bay and is a disaster . The stuff is very rude and Yani Ramos their regional manager is terrible to work with . Do not hire his company as they will make the life miserable for owners and tenants ... read more

Much like the other reviews, this company does a horrible job managing our community. They do not reply when you call or send an email, you have to call the 800 number and get sent to voicemail over and over. I don't think they enforce any of our community rules but are happy to take their cut of our HOAs dues. My home is my biggest investment, I chose an HOA community thinking they would protect my investment or even add value to it. Just the opposite. read more

I want to thank Brian from castle group his service has been second to none. I had some issues with my complex in pembroke falls. He came in understood my frustration and took care of it.Associations like this is what we need. read more

Castle was called in to manage the Balmoral Condominium about three years ago. They recently brought in a manager that seems to be way over his head. We have not had hot water for the past 8 days and his excuse is it is an on going problem from before he got here. He has no plan to fix it at least not yet. The reality is, previous managers were able to fix it much faster. Our building is beginning to go through a large renovation and his updates are formatted Castle Newsletters with puzzles and games instead of informative updates for our specific building. The guy seems to only serve the needs of the seven board members most of whom don't live here full time. I asked Castle Group for a copy of the guys resume because it seems he has no experience or qualifications and was denied. Only the seven board members get to see that. I copy the Vice President on all of my correspondence with no response. My advice if you are looking for a management company is keep looking. You can do better. read more

Called and got Robert who hung up on me after I asked him a question about an estoppel that was completed for an association. Simple question about a balance credit and he replied, "I'm too busy," and just hung up. No I'll call you back or anything. Very rude. read more

Castle group manages the building where I live. There are issues all the time with elevators, building being dirty, broken fobs, they shot down the water without notice, etc.... when you complain they don't take ownership of the issue and it's always someone else's fault. Terribly disappointed read more

Bad Customer Service, charge late fee even payment was sent on time with proof by the Bank claiming it got there late. No Flexibility and terrible customer service, greedy management skills. read more

This by far has been one of the worst property management companies one could deal with. Castle group manages several properties and we represent our clients whether it's a seller or an investor and we've done several deals in the community of City Side in West Palm Beach. Everything has been good until just recently when one of the properties that or investor was purchasing noticed a leak stain on the ceiling of the master bedroom. After inspections - it was determined that it was the cause of a roof leak which the roof had been fixed the year prior... well when this was told to the association - they made a big deal of it and said they would not cover it. We stared out case - showed proof - had 2 inspections done and a mold inspection with the same result and still nothing. But we moved ahead because we found a solution to it - and then we need to get a COA which is a certificate of Acceptance but... you can't get a hold of anyone.. several phone calls and emails to them to no availability. Very shady practices going on here. read more

This management company is like any other company! There is no differentiation between this company and the last company, firstservice residential, that managed the Hamptons at MetroWest in Orlando Florida. I was just told starting March 2020, all owners will have to pay HOA fees online and not to mention for every single transaction is going to be a $14 service charge. The managers and supervisors are never around to answer questions butthey always refer you to go to the monthly board meeting which is absolutely pointless and filled with a bunch of scared owners who don't say anything but sit around and complain. This company slogan is unparallel Property Service, but I'm not for sure what that means maybe for a dog park! The condo owners have so much power but they are so scared to do anything but sit back and complain ...way to go condo owners of the Hamptons at MetroWest keep getting suckered and not saying anything about the corruption at castlegroup management. read more

Castle group is a great company! They provide outstanding customer service and very happy with them.

Horrible office service , Rip off tacticts to get late fees . very unhelpfull when in need . Plus price went up 2 years in a row about 20%