Hello, I'd like to submit a review regarding a conversation…read morethat I had with Crystal at extension 101 today. She was extremely helpful, considerate, and thorough with assisting me for a maintenance payment update for my banking Institute at truist. It was very easy to uninstall click pay and then reinstall for the auto payment as I've been doing for 25 years as a residence so having her to talk to was a breeze. I appreciate the removal of the assessment fee and corresponding with ellen our property manager There's a pleasure having a customer service representative go above and beyond thanks again, Crystal Take care, Lori nero

I have a property in Arbor Courts, Plantation, Florida. Ms Moncayo use to send us warnings about to…read morefix the fence and we always do it on time, but never ever send a picture or a specification about the issues. We are scared all the time we received a letter from your company. We are paying you to help us keep our properties in a good state, not to scare us. Why does Ms Moncayo not fix the splinter issues I'm being reporting for years, or the issues with the ducks and the crash in front of my house?

We are renting an apartment and we have received great service, specially from Andrea Torres, who…read morehad managed our requests, such as making appointments for the tenants with the A/C and heat pump services twice a year. She is a very helpful person and easy to talk to. She resolves the issues with professionalism and promptly.

Benchmark Property Management -- Professional Appearance, Disappointing Performance!!!!…read more I don't know who's running things over there, but communication, transparency, and accountability clearly didn't make the employee handbook. Every time I reached out for help, it felt like my concerns were dropped into a black hole--no answers, no urgency, and definitely no sense of responsibility. And honestly, I have no idea what made my HOA choose this company in the first place, because my experience has been nothing but delays, unanswered questions, and preventable frustrations. Nothing about the day-to-day interaction makes that decision make sense from a resident's perspective. What makes it even worse is the total lack of an accessible HOA website or online portal with documents, records, or community information. In 2025, I shouldn't have to chase down basic materials like bylaws, budgets, or minutes. Most communities are moving forward with resident access and transparency--Benchmark feels stuck in a different era. Trying to get information here is like pulling teeth while blindfolded: slow, painful, and unnecessarily complicated. On top of that, the accounting and payment process still feels outdated and inconvenient -- as if modern online systems and streamlined homeowner access never existed. Keeping track of payments or getting clear answers becomes more work than it should ever be for residents who are just trying to stay current. Calling them "property management" is generous; half the time I felt like I was managing them just to get basic responses. Emails? Ignored. Phone calls? Sent to voicemail limbo. Follow-ups? Only if you have the stamina of a triathlete and the patience of a saint. The level of disorganization is unbelievable. Simple requests turn into month-long headaches, decisions feel delayed until the last possible second, and when something finally does get done, it's rushed, unclear, or barely communicated. Transparency should be standard, not a luxury. I've dealt with other management companies before, and I've never experienced something this exhausting. My takeaway? If you value your sanity, your time, and open access to community information, keep looking. Some companies make you feel supported... Benchmark makes you feel like you're begging for the bare minimum.

Stent a fax in over one month and a half about so many houses that need attention and seems never…read moreaddressed. We pay for an HOA and recently dues went up this year and very poor services.

I cannot, for the life of me understand why our HOA, or any HOA for that matter utilizes IPM…read moreFlorida. Mike Whittle is the single most unprofessional person I've ever encountered and I'm no spring chicken. As others have expressed, he's completely non-responsive (unlike his father, John who previously ran IPM.) He's rude, disrespectful, and non-caring yet HOA Boards stay with this management company . What is going on, someone getting paid? Rather than simply complain to fellow HOA members, I've contacted Tallahassee to see what we can do. They've been very receptive so I'm hoping pressure will come to bear on IPM to be more transparent. Time will tell. If you're a HOA Board member reading this because you're considering hiring IPM Florida to manage your HOA property, RUN, don't walk away from this company. You'll be saving yourself a whole lot of headaches for you and your members. This is my personal opinion based on actual experiences.

The management company in general is very poorly run, the main office is in Texas and communicating…read morebetween the local branch and the main branch seems to take forever. You can't get anything done quickly if you're H.O.A. Member. I do have a very good cam. Her name is Ashley Marriott, and she is always there to help never refuses my calls. Even after hours is extremely helpful. To be honest, she's the main reason we stay with the management company otherwise due to delays in acting on important matters, we would've left long ago.

beware of this shady company! dealing with the palm beach gardens office is the worst customer…read moreservice in the industry! the useless woman named constance has no clue what she is doing! they keep taking money without servicing my community! do not hire this company, you will regret it

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Benjamin & Icon Realty have been wonderful in managing our Florida property. He is always…read moreresponsive and proactive in getting ahead of any issues. We appreciated the constant communication during the process of finding a tenant, as well as his frequent check-ins once the tenant moved in. Would absolutely recommend him!

Amazing this company could remain in business. Since day one had violated every law and mismanaged…read moreevery obligation it has. adding to that no response received when asked for information. the answer was "sent to our lawyer" and never got and answer from the company or their lawyer. discrimination, harasstment and mismanagment are there work standards.

I tried to rent a unit from this facility and they denied me the opportunity due to having a…read moreservice dog. Simone stated "I don't care about your service dog or your issue, call whoever you need to but don't call here again." Not only was that disrespectful but also illegal. It is against the law to deny a renting opportunity due to having a service dog. Disgusting !

Let me tell you...I have PTSD from dealing with property management companies because I work in…read moreReal Estate, but EVERY single person I have spoken to (Erin, Anthony, and others) have gone above and beyond. They are responsive, professional, knowledgeable, efficient, helpful, and kind. They even got us tons of documents for a condo review within two days and same for the condo questionnaire. I am leaving this review simply because of how impressed I am with them, and they deserve the kudos!

Brock property management manages our condo, we have had leaks for years and today again…read more Brock has done nothing , We still have huge leaks, Jane Brock does nothing not even reply to emails or text messages, They are worthless

I've learned over the years how to identify quality in a property manager and real estate service,…read moreand Florida Property Management Services LLC is the highest calibre in these respects. Let me speak to their property management service in South Florida, specifically. I own properties in Boca Raton, Florida and Kaneohe, Hawaii and over the last decade I've experienced a wide spectrum of property managers. It took me several years to learn what makes a great property manager, and it took my entrusting the care of my Boca property to Florida Property Management Services LLC to experience first-hand truly outstanding property management service (In Hawaii, Belinda Barnes of Hawaii Homes for Sale LLC is also outstanding). Simply put: I never worry about my house in Boca Raton because Florida Property Management Services is always multiple steps ahead of any contingency that could affect the property. For example, when Hurricane Ida was tentatively forecasted to impact South Florida, Gaston and Rebeca personally went to my property the week beforehand to inspect that the hurricane shutters were in place and ready for the storm. They noticed that one of the new shutters didn't fit like it should and personally oversaw it's repair before the storm in order to protect my property. In another example, prior to putting my house on the rental market, Gaston conducted a thorough property valuation and rental assessment from which he discerned the best price-point to attract prospective tenants and get the house rented as soon as possible; Gaston didn't just pick a number to appease me or leave me in a situation where my house was over or underappreciated, he did the analysis and presented me a studied price-point backed by data that got my property rented quickly. These are just a couple examples of this company that set them apart from other management services. In total, though, every interaction I've had with Florida Property Management Services has been outstanding. From executing meticulous inspections to managing upkeep services and maintenance repairs that sustain the value and rentability of my property to finding trustworthy tenants and developing a long-standing professional rapport with them, Florida Property Management Services LLC does it all, and, importantly, does it all very well. I can't overstate the peace-of-mind I have having entrusted Gaston and Rebeca of Florida Property Management Services to manage my property. I mentioned before that I've experienced a range of property managers over the years. To be candid, an inexperienced, incompetent or, yes, unfortunately, lazy property manager can end up costing tens of thousands of dollars in lost income and other fees, and that doesn't account for the stressors associated with replacing these individuals. Rebeca and Gaston are on the opposite end of this spectrum and have cared for and protected my investment as if it were their own. Make no mistake, Florida Property Management Services LLC is the top-shelf in property management; the 5 Stars is not hyperbolic, I am incredibly grateful they are managing my property. Erin K. McNamara Alexandria, VA

I've been using FPM inc for property on Broward since we moved to Boston and could no longer look…read moreafter them ourselves. Lease up was very simple and they take care of monthly tenant interaction. Their software is also very easy to use for both tenant and landlord. They also have great maintenance and contractors if something goes wrong. I would highly recommend them!