Castle group has caused nothing but problems since our board hired them.It seems as if their main concern is not the fiduciary responsibility to owners but to themselves.Their main goal seems to be profit for themselves.They are now proposing to replace faux mandates which surround 14 buildings at a great cost to residents.They will dismantle the mansard which have at least 25 years of life left.Nobody profits from this action except for castle group.Beware of these people. read more

I would agree; if I could give less than zero stars I would. I live in the Tradition Master Planned Community (big mistake) and have had nothing but negative interactions with this group, from the administrators to the General Mgr. to the area and their Executive leadership. I have written all levels about the issues we have and crickets. To pay for services that you don't get and then have them ignore you is a problem. Obviously, it is not only our community but a widespread issue so why do communities continue to use them? Of course, our builder Pulte is just as bad so not sure if kickbacks are the reason why Castle is chosen yet professionalism, competence and honesty are not the tenets of what this company is built upon. read more

The Castle Group staff is nothing less than awesome and professional. They always greet you with a smile on their face. They are all always willing to assist in any way they can and go above and beyond. Thank you to the entire group at Flagler Pointe for a great job! Reggie read more

Where do I start? We have been overcharged for insurance by some 95K and no refund in sight as required by HB 919. I was left a nasty gram demanding access to my unit claiming I had damaged or painted over sprinklers, and if I didn't grant access I would be charged with a violation and charged to repair whatever they claimed was damaged. I took the day off to be sure they could enter only to learn they couldn't make it that day. The maintenance man came into my unit to look at the sprinklers only to say, they are all new and they are fine. So why was I being threatened and harassed? Now, I am being harassed for a faulty screen door. The door actually does need to be replaced, but when I reached out to tell them their $1200/yr increase in HOA fess and $1,000 assessment (part of the 95K overcharge) has directly impacted my ability to repair my door, crickets. read more

Terrible cuatomer service. I only got attitude from the woman working at the office. This property currently has no manager so tenants have to hear the woman complaint when they call. You are not allowed to talk and you have to just undetstand so you cannot get help. I tried calling headquarters that is even worse. Nobody helps with nothing and any person there gives you a lecture on how Property Management works. Horrible experience! However to chase you for payments they are experts. read more

totally unprofessional group of people. property manager who sneaks up in the back of houses and peeps in and a totally unprofessional compliance person who doesn't know anything about the covenants and let's a board member bully people while she laughs. Where do they find these people? Certainly not versed in "white glove" customer service. read more

Castle has managed my HOA for 4 or so years. We have never had any issues. They are quick to respond when needed and everyone I see working is always friendly and makes sure to stop and say hello. read more

Great place to work! Thrilled to be part of a company that truly cares about the people, the clients, and the overall culture.

This has to be one of the worst management companies in the industry. The managers turnover all the time and the Area Directors are more incompetent than the managers and the executive team is the least incompetent in the entire organization. When you call the customer service line they beg you to give a positive review to offset all the negativity they receive over the internet. This is a company more worried about perception than actual competency in their workforce. If you further research you will actually see they are connected to Associa Management. I will be reaching out to them for resolution. read more

Terrible service. Multiple tickets (emails) have gone unanswered or closed. They provide no help

Castle Group is garbage. They handle the HOA at my building and they give us from the 1st - 10th to pay every month. My payment date landed on a weekend a few times and they decided to charge me late fees on numerous occasions. Do not use this company because they are not fair people and they do not follow the rules and regulations of the building. read more

This a follow up to my last review. My development (the pines of Delray east). Voted 7-1 to rid our community of castle management. The two individuals in the office are just horrible. They appear to be the main reason the lopsided vote took place. They are rude, argumentative, unresponsive, dishonest, and unprofessional. Hopefully I will never have to deal with people such as these two again. After all, I help pay their salaries and they should help me resolve any issue that I have. But they do not. Their main goal appears to be to do as little as possible. I cannot wait for May first as they will be gone forever. Unfortunately, residents of another development may have to deal with them. read more

I have emailed our property manager about an inappropriate day for a Board meeting. We were informed about this meeting at almost 5 o'clock on Friday, for a Tuesday evening meeting. I told her that the meeting was scheduled on a religious holiday. Her reply was that she was sorry. I told her that response was unacceptable. She then told me that it was a very important meeting and couldn't be canceled. I didn't ask for it to be canceled. However, since it is such an important meeting, that is all the more reason to not schedule it on a religious holiday. I reached out to Castle Corporate and was told that a Senior representative would be in touch. The day is reaching an end, the meeting is scheduled for tomorrow, and I have not yet heard from anyone. I am feeling extremely unhappy about the management. read more

Castle Group is a dreadful sole-sucking Property Management Company. It would be most fitting to rate them a flat 0, but as I cannot, a 1 will have to suffice. This company and Paul Percent have done extensive financial & social damage to our neighborhood and turned it into your personal money-making scheme. We are the only community in the vicinity to have a cafe catered by Castle Group rather than a reputable restaurant. Why has it taken, thus far, 3 years to only make additions to our clubhouse, gym and add a cafe? Why has the estimated cost increased threefold? Although we live in a gated community, we do not receive notifications of visitor arrivals nor do they ask for identification. Can this still be considered a safe & gated community reflected in our HOA fees? read more

Allstar management company. We have worked with Castle all across the state of FL and see their dedication to education of their CAMS. This industry is tough work and the special sauce in the culture created by the management company and how they continue to grow their team. read more

Follow up: well I called Castle three days ago and left my phone number and still no contact. Yes , the company is truly concerned.....not !!! read more

My experience with the Castle Group Resident Services and Condo Management Team was sub par. It took over 3 months to get a refund of the credit on my maintenance account. Everyone acknowledged a credit was due but no one could tell me when it would be sent to me. I asked that my request be escalated and that fell on deaf ears. Three months? Really? I also had a building deposit of $3500 which took 2+ months to be refunded (the normal time frame is 2-3 weeks). Again, no one seemed the least bit interested in initiating and following through on my request. I spent hours on the phone and sent numerous emails to try and get an answer. I am glad to be done with this company! read more

Castle Group is the best in the business. High end customer service, accounting and vendor managemen!

This company has recently taken over the management of our HOA, mainly due to the developer still holding the majority decision in vendor selection. These people do absolutely nothing to add value to our community. I wrote a negative review on another site and was contacted almost immediately by a PR person from Castle who promised that she would look into my complaint and get back to me. That was well over a month ago. Follow up emails on my part have gone unanswered. Hopefully the developer will meet his sales percentage so the HOA can vote these people out and replace them with a group that will actually do something. read more

The worst property management company. Office NEVER answers the phone, responds to emails, or phone messages. The onsite manager is useless. The property is not being properly maintained. Would like to know how they got in the door where I live in W. Delray. Must be who you know because they are AWFUL. read more

Castle group has been managing Del Webb @ Tradition for the past 5 yrs & service is horrible. They have had 3 property managers & 4 lifestyle Director 's. Events are poorly planned. When tickets are submitted for repairs they go unanswered. read more

Have had this company for several years now and in my opinion our property (condo assoc.) has gone down hill. Property not being maintained well. Have been through several property managers as well as office people. Constant changeover. would not recommend this company to anyone. No accountability for anything. read more

They are the management company for the Tradition Community Association, which I have been a member of since 2006.... got a letter today that I have unpaid assessments on two of my properties there, I log in says enrolled in auto pay, then try to look up payment history.. they do not have that... then someone told me they switched banks.... then I go here and find out their rating is two stars.... I WONDER WHY??? Ps: never been late or not paid in 13 years read more

just was informed that another 8000$ was added as special assessment fee for this year without ever being notified. horrible service, nobody knows what is going on but late fees are charged right away. total of almost 11000$ special assessment fees and increase in monthly fee since they took over. 55 plus community is being threatened by them. read more

Incredibly poor service, not commensurate with the immediate higher fees that this company imposed on our building. I am trying to get a response from our Castle building manager, assistant manager and admin contact for almost 3 weeks to review outstanding fees and pay my special assessment upfront. You would think they would be interested in getting paid and doing their job. We have had a ton of office turnover and each new person is as incompetent as the last. I am not onsite right now, so I am not sure what is going on at the condo office but the complete lack of response is telling. If you are thinking of switching to this mgmt company, don't. Save yourself the headache and money and work with literally anyone else. read more

By far the worst property group. Our Property manager on hand is extremely unprofessional, and unresponsive. It takes her weeks to respond to phone calls, and emails. When asking Castle management about our PM they literally get us zero answers. Top to bottom if zero starts were an option that would be my rating for this company. HORRIBLE! Response - speak to a phone rep? To share my concern.... something I've done on numerous occasions, truth be told it's a waste of time and gotten myself and our neighborhood nowhere. read more

Extremally poor customer service. Staff has little or no knowledge or training in serving others instead they prefer to be unprofessional and disrespectful. read more

I have been living with Castle as the management for a couple of years. They are abismal. They don't understand how to properly communicate to homeowners. They take about 4 working days to respond to any type of request or inquiry. They lack professionalism. They hardly have 3 staff members who speak English. They don't problem solve. They are the most expensive within my community (3 exact buildings within the association). And don't know how to implement the rules they set forth. Nor do they have the ability to fix problems. So not a great record. read more

Where do I begin? this company is terrible, they have been a nightmare property management company for a small condominium complex in ybor for the last 2 years and they have managed to create chaos since the moment they start. They continue to raise our HOA fees (it's gone up close to 100% since they took over managing the property) nothing gets improved around the property yet they think it's conducive to fine their own homeowners for optional maintenance items that they seem to think to make mandatory. They have done nothing to help increase the property value of our property, yet continue to charge extra ridiculous fees and increased admin costs by hiring a bunch of overpaid office workers. They would shut off the water every Wednesday for the first year they took over and now continue to make up fake fees to charge tenants. Never hire this company, they will overcharge you for the most basic services. read more

Days can be difficult, fast-paced and stressful, but they are occasionally balanced by quiet times - specifically related to the individual communities. Castle offers ongoing training for their managers, a direct line to the Regionals and/or VP's, and ready responses for questions and clarification. Castle also encourages - and achieves - a supportive network from co-managers, and a family-type of atmosphere generated from the corporate offices. We have an effective manager network that we rely on for advice, recommendations and physical assistance when needed. Castle Lives its Values: - Integrity - Tolerance - Team - Contribution - Personal Growth - Life Balance - Innovation - Fun! read more

I wanted to write a review on my recent experience as an applicant seeking a position with the Castle Group. Once I applied, I was immediately contacted by their recruiter Cameren Cloutier. She was so professional and provided me with useful information about the company and what to expect throughout the hiring process. As someone seeking an executive position, I have worked with many recruiters and never have I received such service and was treated so well, and I am not even an employee. You can tell she is effective at her position and moreover has a passion for what she is doing. Thanks to Cameren and to Castle Group. read more

Worse management company in south florida. Does not bother to contact owner and send lien document. In my case, these guys took over from previous management company. They do not send any communique to my current resident (which is different from property address). Previous one had my address correct. Now suddenly I see a registered letter sent by a lawyer like a collection agency . They put a lien because they claim that I am missing assessement fee. Well I am not aware of any assessment fee so I am just sending monthly HOA fee. So why not contact me and notify the mistake. read more

Had serious issues with my unit at Casa Costa, Agnieska Kiraga the property manager refused to acknowledge my complaints. When I tried to escalate my complaints to the regional director Kirsten Alvarado, Kristen didn't even reply to me. After that Agnieska Kiraga targetted me and my family for harassment. She worked with the HOA President Yvonne Skovron to impose hundreds of dollars in fines against me in retaliation to my complaints. Fred Keller the chief engineer of Casa Costa, verbally assaulted my wife in the hallway, threatening to levy even more charges against us. Fred Keller is also fairly inept as a maintenance supervisor as well. He would argue with plumbers and electricians with obviously incorrect information. The turnover rate of valets and front desk personnel paint a pretty bad picture of how they treat their staff. Valets are often tasked with doing things that are beyond their scope, they make them work horrible shifts, sometimes only getting 8 hours off between shifts. They've now looped in their lawyer to try and scare me into compliance. They are now refusing to acknowledge me flat out because "it's in with legal now". This company is poorly run, does not manage buildings well, and their customer service is seriously lacking. read more

Do not live in Casa Costa as long as Agnieszka Kiraga is the property manager. This is the most unprofessional and disrespectful management office I have ever encountered. I OWNED a unit in Casa Costa for over 5 years. If you have an issue, don't expect a response. If you do receive a response, it will be rude and not helpful. My kitchen sink would randomly fill up with dark water every few months. Fortunately - someone was home each time before it overflowed and caused thousands of dollars of floor damage. After the first occasion, I was told to call the plumber. I paid $300 out of pocket. The 2nd time (a few weeks later), it was actually worked on (as opposed to simply clearing the water from the sink) and determined to be a clogged stack in the building. Management agreed to refund me from having to pay the plumber, but the refund was never given. After TWO years of this potential hazard, the stacks were unclogged. I have caught Agnieszka in multiple lies, not given her superior's contact info when asked, and if you're not a Board member - you will be fined excessively for things you have not done. Live elsewhere! read more

CG is not enforcing any guideline for landscaping workers in the whole condominium. CG should manage the contractors. I have bushes climbing over my balcony making it "attractive " for iguanas to come in. There is a roof repair in one of the buildings, big project. ALL contractors according to HOA book, are to start at 8AM. But they start at 7.30am with all the super loud noise that makes our day VERY unpleasant staying at home, the smell and dust gets in the condo unit however we keep our windows closed all day, I complained to CG for 10 days now, and still not answer. I understand the inconvenience of the construction but they should respect the schedule. In conclusion they do not manage the contractors job and the effects in our community . They ignore also, our complaints. read more

Literally everytime I have to call this company, it is always a MAJOR headache. I am not sure if the employees do anything other than answer the phones and piss people off, but they aren't even able to call another company to try and help previous residents. They have NEVER been helpful, and truly unsure as to what they do. No problems, unless you have to call. Good luck. read more

The worst. I'm not surprised they have one star ratings. I had four leaks from the walkway upstairs whenever it rained. They sent their so called contractor who proceeded to cut open the top of my wall and walk away. Two weeks went by and he kept saying he had to wait for a dry period to repair the upstairs walkway. Finally the handyman as a temporary measure put elastomeric on the leaks while it was still wet outside and the leaks stopped...for now. I'm still waiting for their cointractor to come back and do a full elastomeric application. Better not hold my breath for that. Castle is all show and little to no action. Their contractor is not licensed just certified. Calling Castle is useless. The automated system comes on and you hold and hold and hold until another announcement says "no one is available call back another time". This is Castle's modus operandi. They take your money for no service. I never go to association meetings but I'm starting now and recommending they fire Castle and have a line item financial audit performed. From what I've been told we won't be the first to fire them. If I could give zero stars I would. read more

Probably the worst decision our condo made by hiring this management group. Deficient in every way possible. If you're a condo considering this company, RUN the other way! Our once beautiful community is now a disgrace. No response is necessary from management. read more

This is by far the worst property management company. They are completely inept and do not respond for months about issues. Then once they respond they still don't correct them. Run far away from contracting these people to manage your community! read more

I have only had pleasant experiences with the management... I must say that Anilly Cona in particular has been helpful, honest and professional in all of our transactions read more