I have been to this store twice in my life. The first time was over a decade ago when it was called…read moreShoppers Home Health Care. Some Shoppers Drug Mart (SDM) stores have a home health care store that is separate from the drugstore and is often next door. It appears that these home health care stores have been rebranded and are known as Wellwise by SDM. After my doctor's appointment, I was in need of a wrist spica splint for my slightly swollen wrist and irritated thumb. My go-to drugstore did not carry it. I visited the SDM at highway 7 and Warden. I got a helpful pharmacist who said that he only had a finger splint. He recommended visiting this Wellwise store. He pointed me into the right direction. The store is two doors down from SDM, which is next to T&T. On a Saturday, the parking lot is super busy with folks who cannot back out of parking spots to survive. After seeing a woman take her sweet time backing out and leaving in front of me, I swooped into a spot closer to CIBC and walked over to Wellwise. I saw the splints at the back of the store. Never having worn one, I had no idea which one I needed. I lined up at the front and a female staff member was great helping me out. She recommended the longer wrist-thumb splint. She gave me a medium to try. It fit, but I needed something larger. The one that I settled for is black with red trim, which reminds me of my high school colours. The other one that didn't come in a large was all black. I tried the former on and it was comfortable considering how crazy it appeared. It looks like a mini straitjacket. I had a prescription, so the woman took some time to create an official receipt for me for my claim. She was great. My local pharmacy gave me a photocopy of my prescription, which was faint. I helped the woman with my address and phone number, as they were difficult to read on the prescription. This woman was thorough. She wanted to make sure that spica splint on the prescription was okay for the splint model that I was about to purchase. She checked with her colleague and it was all good. Yay! I paid with a debit card. There is no tax on this type of splint. You can also use your PC Optimum card here to get points. Bonus! I thanked this woman for all her help. I walked out with my new splint in its box. I am probably different when it comes to looking forward to wearing a splint. I simply wanted some relief and help. I got to my car and immediately put it on. I've had it for almost a day now. It's comfortable to wear. I drove fine with it on. I do need to adjust how I type, which keeps my left thumb off the spacebar. I like it. I slept well in it. I also feel like I have superpowers with it on, but I don't! I had excellent help getting a wrist-thumb splint. I got great care and customer service. I also learned so much about splints. It was quite the crash course to find one that suited my ailment. I hope that I don't need to return to this store, but know that you are in good hands if you do need something here. (202)

The service at this store was above & beyond what you would normally expect! The staff were very…read morefriendly and very helpful. I love purple and they managed to hunt down a purple walker for me!! I didn't even ask them to do it. They just did it to be extra nice which I really appreciated!! Thank you all again!!

Needed crutches in a pinch. Great service & price! Measured them and gave good advice. Would come…read moreback if I need any other medical supplies.

Worst medical supply store I have ever experienced. I found them not so transparent in…read moretransactions. After purchasing a medical item, they refused to provide a formal invoice/receipt to me showing the total cost, so that I could claim from my private insurance company. I will stay away from this outfit.

The make it impossible to return their equipment so they can continue to bill the elderly. Called…read moremore than several times noone answers noone returns your call. Do not rent fr this place i less you are loaded and can afford to loose money for a bed they wont pick up or even make arrangements to pick up bu answering their phone.

From the owner: At Shoppers Home Health Care we are focused on providing Canadians with the most complete…read moreselection of specialty home health care products and services, tailored to meet your specific needs for health recovery and maintenance. With over 50 plus locations and growing, Shoppers Home Health Care is Canada's largest retailer of home health care products and services. Built on a foundation of professional expertise and personal service, the Shoppers organization has been meeting your health care needs for over 40 years.

I've been a client here for a long time and will be here forever…read more This is a family run businesses that has a loyal following because they take care of your needs and then some. I've got shoes, socks that helped me when my job made it that I had to stand all day and now that I am seated they helped me with a back support that helps with posture, It's a great local business.

From the owner: Custom orthotics Compression Socks Stockings…read moreTENS units Pillow Back Wrist Braces Shoe Insole Great selection of shoes sandals

My 78 year old Mom had hip replacement surgery and purchased a walker right after being in the…read morehospital for 3 days. She never had a chance to try it before buying it. She dislikes it and wanted to return it and they said NO. They were very rude. Such a horrible way to treat a senior. I would not give these people business, they do not deserve it.

Just over 1 year ago we purchased a Pride lift chair from MEDability in Markham. Very helpful and…read morevery happy to take your money and offer great service. The chair was working fine until one week ago it stopped working completely. I called MEDabilty and was informed that it was under warranty, however we would have to pay $175 plus GST for a representative to check out the problem. I was asked to give them all the info required to explain what the problem was. A representative was sent out to my Mothers (95 yrs old) and assessed the problem to be a faulty control box. They could not fix on site and we were informed the chair would be fixed when the part was available. When the part came in, they called me to arrange anther appointment and informed me there would be another $152.00 to replace the defective part. Unfortunately we had no recourse but to pay again or the chair would not be repaired. This is probably one of the biggest scams I have ever dealt with. The warranty is a joke and I would recommend that purchasing a PRIDE chair is not a good idea and purchasing from MEDabilty would not be a good place to purchase these products from. It is obvious, this company is really great when buying but not so great when warranty issues arise. There are many other companies out there that provide much better service so just be aware to check these companies before even considering this company that is much more concerned with making extra money on warranty repairs than actually providing a good service. Especially to seniors that may not be able to afford their astronomical extra charges

Friendly well informed owner who has many items in stock but if not in store, item can be ordered…read moreand received the next day. Merchandise is best quality at very competitive pricing .

From the owner: Medical Supplies and Home Healthcare Products.read more

Utterly unreliable when I attempted to rent from them in 2023. I had rented successfully in 2019,…read morebut last year I was told that a power chair can't be booked more than a month in advance; then when I called I was told a week in advance; at the last minute was told that nothing was available. Never again.

From the owner: We provide equipment & Funding for Wheelchairs, Hospital Beds, Stairlifts, Ceiling Lifts, Patient…read moreLifts, Mobility Scooters & Power Wheelchairs.

Consider yourself lucky if you've never had to step foot in a place like this. I actually never…read moreknew that Shoppers owns home health stores such as these. They sell a lot of home health equipment such as walkers, large comfort pillows, sleep apnea masks, bath tub handles, and even a hospital bed. The atmosphere is similar to a hospital with the white floors and the white walls. It felt very medical but at least it felt clean and professional. Almost every item had a tester product, which we really appreciated. There was quite a few people working, and most of them were knowledgeable about the products. They helped us choose the appropriate equipment and answered almost all of our questions. I caught wind of someone having an appointment here. I'm not sure what it was for, but if you have any health issues it's worth checking out. Surprisingly it was quite busy at the time we came, but that's probably because it's one of the very few in the area. 4/5. Clean. Good experience.

Shoppers Home Health Care does not look like a normal Shoppers Drug Mart, because it is totally…read moredifferent. First impression is that the decoration is boring 4 walls, a boring ceiling and a boring floor. For merchandises, you won't find flu medicine, beauty products and groceries here. Instead, the store is filled with health care supplies and equipment such as electric scooters, walkers, canes, Don Joy hinged knee braces (the types that look like the one Terry Fox wore), other types of knee braces that are for medical/physiotherapy purposes, a full rack of Obus Forme products with selections I have never heard of, etc.. In short, this is a real health care store that carries supplies and equipment that are too hard core for Walmart and PharmaPlus, and a pretty looking store is not required for marketing purpose. The services experience I had was good. This had something to do with the high staff/sq footage ratio. This services level was necessary because most new customers need assistance to choose the right product, the right brand of product, or in my case, custom fitted the product. At least for the product I was buying, the sales lady was obviously trained to perform the fitting. I can imagine that certain staffs are assigned to support 1 department only because of the customized training and experience required. SHHC will provide you with a receipt for insurance claim purpose. Please remember to check with your company insurance for documentation requirement, such as medical doctor prescription note. The reason I deduct 1 star is because SHHC does not do custom order. It only sells the brands they have on floor. They won't entertain orders of special brands. Before this visit, I wondered if Shoppers ran this business line as a public services, because I thought only a small percentage of population bought these stuffs. The truth was the store was busy during my visit. There were many customers of various age groups. They were all there to buy things to make their lives easier or to recover from injuries.

helpful and knowledgeable. great service department. they have lousy hours, but great staff. If…read moreyou need medical aids, you should consider making them your go to. The prices are on par with other medical supply s but their customer service makes them a stand out.

My partner has been struggling to find a proper sleep mask for his BI-PAP machine. We went here to…read morelook at a couple of their mask options and the woman working was horrible to us, right from the moment we walked in. Her tone, her demeanour, everything about this woman. My partner and I left without getting his mask, because there's no way we're giving them our business. I don't recommend going here at all.