Utterly unreliable when I attempted to rent from them in 2023. I had rented successfully in 2019,…read morebut last year I was told that a power chair can't be booked more than a month in advance; then when I called I was told a week in advance; at the last minute was told that nothing was available. Never again.

From the owner: We provide equipment & Funding for Wheelchairs, Hospital Beds, Stairlifts, Ceiling Lifts, Patient…read moreLifts, Mobility Scooters & Power Wheelchairs.

Have just purchased my second Pride power chair from Madhu at the Etobicoke store and she was as…read moreinformative, friendly and knowledgeable about the product as she had been years before. She recognized me as a previous customer even though it was 3 years since my previous purchase. At no time was there any hard sell, rather she was concerned for my needs and took pains to see I was satisfied even though the store was obviously busy with customers.

Purchased a product that was found to not help my isse per poor adive of Whitby staff. Attempted to…read morereturn as per receipt by store management. Tried to explain that product was ineffective and flawed due to irritating smell. Management again refused to refund my purchase. I asked if they could dispose of the substandard product with a further refusal. It was left on their counter with the receipt that the product could be returned. Must be how they profit??? My recommendation is that customers go elsewhere for proper customer service. Furthermore, management of Whitby store be replaced.

Friendly well informed owner who has many items in stock but if not in store, item can be ordered…read moreand received the next day. Merchandise is best quality at very competitive pricing .

From the owner: Medical Supplies and Home Healthcare Products.read more

I've been a client here for a long time and will be here forever…read more This is a family run businesses that has a loyal following because they take care of your needs and then some. I've got shoes, socks that helped me when my job made it that I had to stand all day and now that I am seated they helped me with a back support that helps with posture, It's a great local business.

From the owner: Custom orthotics Compression Socks Stockings…read moreTENS units Pillow Back Wrist Braces Shoe Insole Great selection of shoes sandals

Staff has never failed to be incredibly helpful and friendly. They go way above and beyond to take…read morecare of their clientele. Need a CPAP? This is the best place to go to get set up.

Went in for replacement items and dealt with the most helpful gentleman. He answered all our…read morequestions and did his best to find everything we needed. He even filled out all our insurance forms and validated our parking... what more could you want?

I have been to this store twice in my life. The first time was over a decade ago when it was called…read moreShoppers Home Health Care. Some Shoppers Drug Mart (SDM) stores have a home health care store that is separate from the drugstore and is often next door. It appears that these home health care stores have been rebranded and are known as Wellwise by SDM. After my doctor's appointment, I was in need of a wrist spica splint for my slightly swollen wrist and irritated thumb. My go-to drugstore did not carry it. I visited the SDM at highway 7 and Warden. I got a helpful pharmacist who said that he only had a finger splint. He recommended visiting this Wellwise store. He pointed me into the right direction. The store is two doors down from SDM, which is next to T&T. On a Saturday, the parking lot is super busy with folks who cannot back out of parking spots to survive. After seeing a woman take her sweet time backing out and leaving in front of me, I swooped into a spot closer to CIBC and walked over to Wellwise. I saw the splints at the back of the store. Never having worn one, I had no idea which one I needed. I lined up at the front and a female staff member was great helping me out. She recommended the longer wrist-thumb splint. She gave me a medium to try. It fit, but I needed something larger. The one that I settled for is black with red trim, which reminds me of my high school colours. The other one that didn't come in a large was all black. I tried the former on and it was comfortable considering how crazy it appeared. It looks like a mini straitjacket. I had a prescription, so the woman took some time to create an official receipt for me for my claim. She was great. My local pharmacy gave me a photocopy of my prescription, which was faint. I helped the woman with my address and phone number, as they were difficult to read on the prescription. This woman was thorough. She wanted to make sure that spica splint on the prescription was okay for the splint model that I was about to purchase. She checked with her colleague and it was all good. Yay! I paid with a debit card. There is no tax on this type of splint. You can also use your PC Optimum card here to get points. Bonus! I thanked this woman for all her help. I walked out with my new splint in its box. I am probably different when it comes to looking forward to wearing a splint. I simply wanted some relief and help. I got to my car and immediately put it on. I've had it for almost a day now. It's comfortable to wear. I drove fine with it on. I do need to adjust how I type, which keeps my left thumb off the spacebar. I like it. I slept well in it. I also feel like I have superpowers with it on, but I don't! I had excellent help getting a wrist-thumb splint. I got great care and customer service. I also learned so much about splints. It was quite the crash course to find one that suited my ailment. I hope that I don't need to return to this store, but know that you are in good hands if you do need something here. (202)

The service at this store was above & beyond what you would normally expect! The staff were very…read morefriendly and very helpful. I love purple and they managed to hunt down a purple walker for me!! I didn't even ask them to do it. They just did it to be extra nice which I really appreciated!! Thank you all again!!

Looked for a hard to find wrist brace in a bunch of other drug stores and finally decided to try…read morehere. We were happily surprised at the service we received considering it was such an inexpensive item. The staff truly seem to care about their customers which is great to see.

Sadly, I had a bad experience before. Stopped going for about 2 years. Tried again today to see if…read morethings changed. This location is closest to me home, now in have to drive to Brampton or Kitchener. Or maybe to a different competitor altogether. I needed 3 items. 2 items Store said they could order because I gave them their order number. 3rd item does not have an order number AND I know they don't carry. I gave the name and size to them. They told me that because I don't have their order number that they cannot get it for me. I was so put off that they wouldn't even try to look it up that I canceled my entire $600 order. Unbelievable

It was impossible to get a return call from Vince despite texting, email, and voicemail. Finally,…read morea few days later he called back to say that he is going to deliver my wheelchair Thrusday afternoon. It is now 6:20 PM on Thursday and still no sign of him or even letting me know what is going on despite text and calls and even a follow up from Joyce, who was very nice about it. Disabled people deserve better treatment from Access Abilities.

From the owner: Access Abilities a licensed medical devices company, and authorized vendor of the Ministry of…read moreHealth Assistive Devices Program is a proudly Canadian-owned family business. We provide sales, service and rentals of home health care products designed to enhance the quality of life, increase mobility, and provide a safe and accessible environment. The first month rent is credited towards purchase of same new product. When you visit our store our friendly, knowledgeable staff will happily answer any questions you may have and help you select the product that is most suited for your needs. When you purchase from us, you not only purchase a product to improve your life, you also receive our commitment to provide you with the service you may need after the sale.