Cancel

    Open app

    Search

    Cassity Jones Building Materials

    3.0 (2 reviews)
    Closed • Closed

    Cassity Jones Building Materials Photos

    You might also consider

    More like Cassity Jones Building Materials

    Recommended Reviews - Cassity Jones Building Materials

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    17 years ago

    The building material supplier of choice for Longview area builders.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Lowe's Home Improvement

    Lowe's Home Improvement

    (40 reviews)

    Well, let me start with, we went in to look for particular lightbulbs, I asked(TRINA) if she could…read morehelp us find them, one , she never looked up from her phone,two, she acted liked we were bothering her by her actions. So I walked away and said something about her acting really bitchy, and then she decided to help my husband. It's a damn shame u haveta call people like this out for the customer service the DO NOT have, if u don't like customer service u are in the wrong business!!!, I walked around the corner and LAURA asked me if I needed some help,I commented her on her friendliness and she showed me where they were. By that time my husband already found them himself, LAURA was VERY CUSTOMER friendly.on the other hand, TRINA is not, I don't care if you're having a bad day or not, u DO NOT treat customers like that. LAURA is AWESOME!!I would give LAURA 20 stars!!!!!!!

    If I could give 0 stars to this store I would. It is the single worst retail experience I have ever…read morehad. What should have been a straightforward, professionally managed purchase turned into months of confusion, miscommunication, and repeated failures at every level of the organization. Orders were mishandled. Pricing changed without explanation. Promised callbacks never came. Appointments were scheduled and then missed. I rearranged my work schedule multiple times, only to sit and wait with no communication and no accountability. When I called for updates, I was transferred in circles. I was told the only person who could help was unavailable. I was promised follow-ups that never happened. On one occasion, I waited nearly an hour on hold only to be told the responsible employee had gone home. Every step required unnecessary effort on my part just to get basic information about my own purchase. The issue was not a single mistake. Mistakes happen. The issue was a complete breakdown of ownership. No one took responsibility. No one communicated clearly. No one seemed empowered to fix the problem. Instead, I was left to coordinate between departments that did not appear to communicate with each other. By the time partial corrections were made, the stress, lost time, and repeated inconveniences had far outweighed the value of the purchase itself. I should not have had to chase down updates, correct errors, and advocate this aggressively for something that was paid for in full. I cannot recommend this store. A company's true character shows when problems arise. In this case, it showed disorganization, indifference, and a startling lack of respect for a customer's time.

    Cassity Jones Building Materials - buildingsupplies - Updated October 2026

    Loading...
    Loading...
    Loading...