I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that…read moreprice, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here.

Prior to Thanksgiving, I knew our house needed a cleaning. I tend to be the neat freak in my house…read morebut admittedly, I don't always have the time or the energy to stay on top of things. Took to the Google machine to search for a cleaning service and came across Tucked & Tidy. Lauren was beyond responsive to my initial inquiry and came by to do a consultation. We schedule the cleaning and the rest as they say was history. But I will tell you about it! Lauren's team came through right on time as they said. I left my house in their hands as I headed out for work. Lauren came across something and immediately reached out to me to make me aware; I very much appreciated that. Long story short, I returned to an immaculate house. What I paid was well worth it, no doubt about it. I will definitely be booking Lauren and her team in the future for home cleanings.

The worst possible cleaning service and the most unprofessional managers/ schedulers that you can…read moreimagine . They re-schedule multiple times and their cleaning crew ( who don't speak English or claim that they don't speak English ) arrive at timings other than the scheduled time upsetting all your planned activities for the day Once they arrive they call their manager who increases the rate of the service... and if you are not ok with it - they just simply cancel after putting a call to their manager and leave. For the sake of your sanity - avoid this cleaning service who call themselves 'Professional' !!

The cleaning people are especially friendly, very flexible when scheduling or needing to change…read morecleaning dates, and they are efficient. The same people clean every time making the whole process easy for them and me.

They were on time and dependable kept sending messages let me know the status didn't excellent job…read morewill be bringing them back for future services on the regular

All I can say is WOW !! we had Duvan come in and refinish our hardwoodfloor in one of our bed rooms…read moreand he is by far the best for the job. He is extreamly meticulous and you can tell he cares deeply about doing an amazing job. Everytime I walk into that room I feel like I am walking into a brand new house. The floor just shines . He is very professional and polite and you can tell he loves doing his job. I would highly recommend him to anyone looking to have thier floors redone to contact them. I know this is under their cleaning services but I couldn't find one for thier hardwood floor services here is a link to the hard wood floors services http://duvanshardwoodfloors.com/ trust me you will be very happy with the work he does.

Betty is a real old school house keeper. She cleans all the…read morebasics but she also goes into areas of your house that most cleaners would never touch. She is always on time and keeps going until she's satisfied. I consider myself lucky to have found her!

Hello, I appreciate…read morethe services provided by Betty, Betty is working for us from last 4 years and I am really happy with the services she provides and its always on time job, perfection at its best and always fits in my busy schedule. Thanks Mohit

Highly recommend Brilux. They're easy to work with, provide clear and prompt quotes, and left my…read moreplace spotless. If you're looking for reliable people in the area, don't hesitate to reach out to them. I think the value is well priced and reasonable, I did a home cleaning regular, with a few added additions based off my needs. It was delightful.

They were great and on time. Delivered great quality for the value of money on…read more They came in the next day

DO NOT USE THESE PEOPLE. I had to do an unattended house cleaning while I was at work. they showed…read moreup 2 hours earlier than the oppiontment and tried to tell me I heard them wrong. I was required to leave work and was only able to because of an understanding boss. they then proceeded to tell me it took 3 hours to clean a 1000 square foot apartment WITH NOTHING IN IT AS I HAD ALREADY MOVED OUT. these people are liars and cheats. DO NOT USE THEM YOU WILL BE RIPPED OFF

I scheduled a first time house cleaning the week of my wedding. They never showed and tried to…read moreblame me. Once I forwarded the confirmation email, they changed their story. I did receive an apology for the miscommunication. There was no communication the day of the scheduled cleaning. If I was not there, I would have been charged. Not acceptable!

Alliance has been providing us with custodial services and supplies for over 4 years. They are…read morealways professional and courteous, extremely reliable and trustworthy.

From the owner: Cleaning service, Janitorial service, office cleaning, floor waxing, window cleaning, carpet…read morecleaning, upholstery cleaning, power washing, construction clean up, restroom kitchen supplies, disinfecting, home, residential, commercial

I had one of the worst cleaning experiences I have had with Marcus. Initially everything looked…read moregreat; I was looking to switch cleaning services from the individual I had before (cleaning twice a month). Marcus came for a consultation and was very good at reassuring he would do the job right. He even recommended I do once a month but his "deep clean" option to save some money as he said it appeared I took good care of my house and cleaning wasn't needed monthly. The first time they came to clean it was great. Small hiccup where I left the door unlocked and Marcus locked it after without instruction and locked the lock I had no key for, but understandable, my fault, everyone makes mistakes. The second time was the time that did it all. Marcus came and cleaned while I was at work with no problems. I came home and my mother had been coming over that night for dinner. She came and took one look and asked me when the cleaning people were coming and the house looked slightly dirty (in typical parental fashion). When I told her they had come today she proceeded to set a paper towel and take one wipe at the kitchen floor; it was dirty! We continued this test in multiple rooms; same result. I then tested the door moldings for dust (he mentioned to me during the consultation that this is a good test to see if cleaning people are doing their jobs); dirty! I texted Marcus the images of our results. He called me immediately claiming that my accusation of "nothing being dusted" was ridiculous and an insult. He kept telling me to calm down, mind you I was calm no cussing no nothing just trying to figure out what was happening, and continued to seemingly instruct and talk down to me. It felt as if he was telling me how to react when I was dissatisfied as if he was a parent chastising a child. He then told me we could go two ways: amicably part or he could come back and "fix" the floors because "that would make me happy." I felt extremely patronized though this whole interaction. Needless to say we have parted ways. I have attached pictures for reference. Mind you, you may it isn't that dirty, but I would expect more as it had been cleaned four hours prior (no one home in between) and this was supposed to last a month.

If I could give zero stars I would. I'm not sure how this service is constantly recommended on…read moreFacebook. He must pay for the referrals because there's no way. I used this service a couple of years ago and it was horrendous. The floors were left dirty with crumbs on them, the toilets weren't touched, the playroom wasn't touched. After I sent pictures to the owner, Marc, he came back at night and did the floors and bathroom. We parted ways after that.