Gustavo was absolutely outstanding. He was very polite and…read moreprofessional and he went of and beyond and I really appreciate his service. I would highly recommend this service. David P

I chose to get a move out cleaning with Cleaning with Love due to the incredible reviews. I had…read moresent a request via email and then spoke to a representative at the company, Prince. We booked the cleaning for 3 man hours but it only took 30 minutes for two people to clean. When they arrived to clean my apartment I had let them know that they needed to clean everything outlined on the scope of work, and that they did not need to clean the fridge/freezer. They asked if it was a move-out cleaning and I said yes. I've attached some photos of the cleaning service received which show the place as not being cleaned. In addition to this, when I informed Prince of the service I received he blamed me for not reviewing the cleaners work and also not advising them that it was a move out cleaning (which I did inform them, and it was also noticeable given there was nothing left in my apartment).

Do NOT book with Cleany!!! I am truly so disappointed with…read moremy experience with Cleany. I booked a cleaning service expecting basic cleaning tasks to be completed, but the cleaner did not clean obvious areas like bedside tables, bedposts, bookshelves, or the small carpets in our home. Even after providing photographic evidence of the lack of service, my concerns were repeatedly dismissed and met with unprofessional justifications rather than genuine accountability that would align with their 100% satisfaction guarantee. You would think that a company as big as Cleany would honour its business practice promises but they do not. I sincerely hope Cleany improves its service and customer responses, as paying for a service that was literally not performed is deeply disheartening.

Review of Cleany - A Disastrous Experience for Short-Term Rental Owners…read more I had an extremely disappointing experience with Cleany while using them for my short-term rental, and I feel compelled to share it to save others from the same frustration. It started with what should have been a simple setup: a booking for 2 guests. Cleany set the unit with only one towel, something I noticed in their post-cleaning photos. I had to follow up and urge them to go back and correct it, only to be met with the response that they would "do better next time." No accountability, just a passive promise to improve. This shows a serious lack of understanding of how impactful presentation and cleanliness are to guest ratings. Then it got worse. The guest called me asking for pillowcases. That's right--they made the bed without pillowcases, which their own post-cleaning photos confirmed. The situation spiraled from there. When I contacted their team for answers, I was met with rude and combative responses from a staff member named Hope, who seemed more interested in defending the team than resolving the issue. Thankfully, I happened to be nearby and was able to personally deliver pillowcases from the locked cabinet. Imagine if I hadn't been available? After the guest checked out, I went in to inspect the unit myself. The mop I provided was untouched--still brand new--and there was visible dust on table surfaces. At this point, I seriously began to question whether they had even cleaned at all. I was originally told that I needed to provide cleaning supplies, yet suddenly I was told they bring their own. So which is it? The inconsistency and lack of transparency are staggering. When I raised these issues, I was met with a so-called "investigation" that resulted in nothing but praise for the cleaner, who they said was their "most experienced" and had no complaints from other clients. That's great--but this was my experience, supported by photo evidence and text messages. This isn't hearsay--it's documented. If you're using Cleany, do an audit. And if you're searching for a reliable cleaner for your short-term rental, I strongly urge you to look elsewhere. Cleany lacks the knowledge, professionalism, and honesty that's required in this space. If you're not watching closely, they'll cut corners--and your guest reviews will suffer for it. You and your guests deserve better. EDITED: after reading their response its clear this company can't be trusted. You specifically told me that you use my supplies for cleaning and asked if I had a vacuum and mop... how is that misunderstanding, or is it a cover up to the lack of cleaning that was done. To top all this off they still charged me, not even a discount or good will .. nope full charge, but hide behind texts asking me for my address.. for what? flower delivery?! Attention to detail.. you have my address because you came to 'clean'. That in itself explains A LOT! DON'T WASTE YOUR TIME WITH THESE CLEANERS.. ITS NOT ONLY MY REVIEW.. LOOK AT ALL THESE 1 STAR REVIEWS... where there is smoke, there is FIRE!

Highly recommended, and available on short notice!…read more Two lovely ladies arrived exactly on time for a desperately needed deep clean. The job they did was nothing short of miraculous. Despite the high temperatures, they worked very hard for about 6 hours straight. They cleaned my fridge including all the jars and disposing of older food. They cleaned the floors well, they wiped off cloth furniture to remove any lint and hair. They cleaned the oven, cleaned the walls, scrubbed our shower on hands and knees, and cleaned the windows inside and out. Furniture surfaces were dusted and cleaned, and all items were removed to do that. They even cleaned the inside of my garbage and recycling containers. They were courteous and friendly, asked questions when needed, but were quite capable of making decisions themselves. They seemed to automatically do more vs. less when in doubt. And... they were available on short notice. What more can I say? Not sure what happened in the past, but if they weren't good before, they must have learned from those experiences. These two were awesome! Can't recommend them enough.

Be ware, this company is unprofessional and most likely a scam. Provided a normally priced quote,…read moreended up charging double without notice. I have used cleaning services weekly in downtown Vancouver for over 16 years and have never encountered a company that did this. Failed to provide photos before cleaning to justify some apparently necessary deep cleaning, the couple of photos provided pre cleaning looked like the space needed the usual light cleaning that had been done on site every single week. Promised to deliver linen back to the unit, and have since notified me last minute on the day of that it could not be delivered for two days. They have lost a significant amount of my linen and told me to claim insurance on my end as they failed to count my linen before hand and claimed that this is then my issue. This company is a total scam.

Prompt service and very polite. The work looked good, however, they forgot to clean under the…read morerefrigerator. The owner of the rental took photos and sent to me, then deducted from my deposit. I didn't make a fuss about it to the company. Would I recommend to a friend, maybe. Other than that, only four stars for now. Thank you.

This company is a scam preying on people who don't know any better about housekeeping services and…read morecosts. I've been using cleaners regularly (every 2 weeks or monthly) for over 5 years now and have had a few different ones over that time. My previous cleaner just retired so I was looking for a new one, and I reached out to get a quote from Cleaning4U. I have a ~500 sq ft apartment, 1 bedroom, 1 bathroom. It's a small apartment that my previous cleaners (who worked alone) did full housekeeping and cleaning themselves in 2 - 3 hours, and would cost generally $100 or less (maybe a bit over if there was some more to do that day). So tell me why Cleaning4U came back to me with a quote of 3 Cleaners for 1.5h, $40/h each, for $180 + 5% GST + 2.99% if you're paying by card (so would be basically $200 total). AND THAT'S ONLY FOR SURFACE CLEANING. It's $30 extra for cleaning inside appliances. The list of services provided didn't even go into organizing the fridge, closets, or anything along those lines. JUST surface cleaning. I took one look and laughed out loud at the sheer audacity of how ridiculous that quote was. It really feels like they're trying to scam people who don't know any better. Literally right after responding back telling them no way jose I got a call from another company who wanted to give me a quote. The other company quoted me 2 cleaners, 1 hour, total of less than $100, and their list of services included fridge cleaning, closet organization, and a bunch of other stuff. Needless to say, I went with them instead.

Great service today by Aspen Clean 'Team 6' - Adriana & Cinthia - I had a extremely tough space to…read moreclean with a lot pet hair accumulated from a damaged vacuum cleaner. They were fast and polite and the quality of the cleaning excellent - J Veltri

OK product, terrible customer service. They don't care how long the shipment takes to get to you…read moreand won't help with returning any products you no longer want. Let the buyer beware, don't expect them to treat you like a customer should be treated.

Someone referred me to 604 maids for a move out clean. The online booking was the easiest simplest…read morething, I didn't even need to speak to anyone which was convenient as we were busy out of town. Payment was held online and actually taken after the job was done, so it was easy, cashless, painless. I was not there to oversee it, but I had eyes and ears report back, they were in and out on time. Further, when i did have a chance to inspect myself, they cleaned as I expected - a job well done, even our building manager mentioned it was great. They do a great job, I think appropriately priced, and well mannered and professional when I had interactions over email. Tip - leave a note for what you want/ don't want thrown away if this is a move out cleaning. I would recommend them to others anytime for the 604 area.

I had booked them for a move in cleaning and boy was I not disappointed. They arrived a bit later…read morethan they were scheduled to but immediately got to work the second they arrived. The ladies were professional, friendly and hard working. By the time the left the entire house was sparkling. I would definitely use them again.