I must admit I was surprised to see a response to my review from 2 years ago pop up on my account…read more Nonetheless, I can certainly address the points that were raised in the response:
1. As stated in my original review, we arrived at the location, waited for a half hour, and WE REACHED OUT TO SUSAN to get the news that she would not be showing up due to her working on paperwork related to another client of hers. If Susan did indeed do the right thing and reach out to notify that she would be postponing the appointment ahead of time, a simple screenshot of an outgoing call record made prior to the appointment time would clear the controversy.
2. I'm not sure why there was an assumption made that there was no interest in the house when the client put up with three days of unprofessional scheduling changes from Susan and STILL came across town to see the house. The house they ended up renting was the same type of house, square footage, in the same Sienna Planation location, for a few hundred $$ less a month.
3. Regarding the "false statement" correction, I already mentioned in my review that what i wrote about the selling history was based on what I saw online. I'm not here to make false allegations, but to share my experience and observations made. After those series of events occurred, I searched online, and that was what I found in the history section of the house listing page.
4. I'm not sure why Susan believes she was "attacked online" and that I left a "scathing review". My review was factual and chronologically laid out the events that occurred during our interactions. I even stated that it seemed she had multiple positive reviews and perhaps she had a bad week. If that isn't a fair review, I'm not sure what is. In over 200 reviews on Yelp, I have only given 3 single star reviews. I can't write a review based on what your prior history with other clients are. I can only write about my experience and observations. This is, after all, the point of having reviews online; so that potential clients can see that out of X number of reviews, so many were good ones and so many were not so good, and they can look into the positives and negatives as they wish and make a judgement call. I do believe in honesty though. In my review, as I mentioned, I stuck to the facts, and separated my emotions and opinions as much as possible. Susan's rebuttal has quite a few holes, including her statement about having only received one 1-star review in 23 years. The review that was posted on yelp 1 month prior to mine was a 1-star review, so there's that.
In most lines of work, this conduct and performance would result in significant repercussions. Luckily, in the real estate world, you can just shrug it off as a bad experience and move on to the next client, as if nothing happened. It would have been nice if she owned up, apologized and learned from her mistakes, rather than respond with lies and excuses. As the old saying goes, "Amateurs blame others. Professionals accept responsibility."