I brought in a necklace for repair, and the gentleman who helped me was incredibly kind and…read morethoughtful. He repaired the chain on the spot, which meant a great deal to me since I wanted to wear the piece to an important family event. I also asked about resizing a watch, and his honest advice and careful observations helped me rethink the best approach. I truly appreciated the patience, professionalism, and care throughout the experience. I highly recommend Best Jewelry and Watch Repair.

All the reviews are true, amazing guy who runs the shop. Knowledgeable, helpful, good energy & a…read morereasonable price...

I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure…read moreto work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust!

EDIT: as of 10/13/26. Sarah did indeed use the word "fake" because my partner was there with me and…read morewas also upset by Sarah's attitude. We were told a scratch test could be done, and when Sarah came out, she said "we only do scratch tests on items if you want to sell it." We obviously we are there to sell it, as I told the nice receptionist woman. Sarah touched it once and looked at it for two seconds, and then put it down and said, "it's fake. sorry." And walked away. No explanation or anything as to why. I get it if someone is having a bad day, but don't take it out on new customers. 10/12/26 Took in a piece if gold jewelry I found on the side of the road, and I wanted to see if it was real or not. I did some at home tests to see if the piece was real, and it was showing it was. The receptionist woman was super sweet, but the woman who took one look at the piece and said "it's fake." was so rude and condescending. Sure, the edges of the jewlery piece was oxidizing, but that doesn't mean the actual chain is fake. She was looking at me like I had no idea what I was talking about. Didn't even do any tests to double check. Rude, definitely not going back.

A huge thank you to Montrose Jewelers for repairing my Grandmother's ring. In the madness of…read moreevacuation during the Eaton fires, I had slipped this ring on my finger and then realized it had vanished. The next day, I found it in the street, the ring having slipped off my finger. It had been run over by my car and smashed. Today, I finally took it in to see what could be done. I was told there was a good chance the stone could crack due to the heat necessary for repairing the band. But, it didn't. This ring is now just like it was. It holds many memories for me and I'm eternally grateful for this skillful repair (same day and reasonable price, too!)

I brought my engagement ring in for a rebuild and to add diamonds to it. Greg and the team went…read moreabove and beyond anything I could have imagined. They were able to reimagine my ring while keeping aspects of the original all while getting it finished for me 2 weeks ahead of schedule. This is the place to go for all of your jewelry needs!!

My ring needed re-tipping tonight (new term I learned from Javier). I was educated on why one of my…read moreprongs felt "loose" (because it has basically worn down/was cracking), showed with the eyeglass what was wrong, and educated as to how often I should expect this type of maintenance. The ring was re-tipped in literally an hour! I will be returning soon to have another ring cleaned and resized! :)

I went in there with a silver ID bracelet to get it sized down a couple links. The guy wanted to…read morecharge me $100! He said that included cleaning and polishing -which I told him I did not want so then he told me $80. That seemed pretty expensive so I called around and I found a place on Stocker Street in Glendale called Best Jewelry and Watch Repair, and they charged me $20!!! They were extremely friendly and had a fast turnaround time. I highly recommend going here instead! Fast Fix is a rip off.

Great Place ! Very pleasant Lady helped me…read more She explained everything to me about the gold chain I was selling & showed me how she can tell if it's 18, 22 , or 24 Carat. Great , safe location I highly recommend this establishment

Came here the other day, it was a first for me to sell my old jewelry and Arthur and his beautiful…read moreassistant made it a very comfortable and satisfying experience! Learned alot & great too. Definitely recommend. Thank you!

We had a great experience at Generales & Generales Jewellers. I called ahead to ask if they could…read moreclean my wife's wedding rings and mine, and they were incredibly friendly and helpful from the very beginning. When I brought the rings in, they were in need of a serious cleaning. The team performed a deep cleaning, polished them, and did a rhodium dip on the white gold. The results were amazing--they honestly looked brand new again. What I appreciated most was their honesty. They pointed out that the prongs on my wife's engagement ring may need repair or replacement in the future, but they never tried to upsell or pressure us into having unnecessary work done. They simply gave us helpful guidance so we could plan ahead. Because of how happy I was with the service, I also had them clean two additional rings and replace the batteries in a couple of my watches. Everything was completed quickly and professionally. The staff was friendly, knowledgeable, and genuinely cared about doing quality work. It's refreshing to find a jeweler that's both skilled and honest. I would absolutely recommend Generales & Generales Jewellers and will definitely be returning for future cleanings, repairs, and watch battery replacements.

Got both my partner's recycled gold ring and my platinum ring properly sized here at two different…read moretimes this year, and I had a great experience. Emma was great to work with! They work with gold, silver, platinum and diamonds based on pricing sheet and store selection. Highly recommend!

Had to enlarge a nice ring I got from my mother in law that was too tight for me (even got stuck on…read moremy finger - soap didn't do the trick, but the olive oil did!) and I brought it along while in the Burbank Media City mall. I walked by Media City Jewelers many times and I read a few reviews on Yelp to check it out. The lady I dropped the ring to was nice, knowledgeable. The price she quoted was decent and they didn't change it! She mentioned it was gonna take a bit more than week to have it fixed. That was fine, didn't need it right away. I called on the day she suggested I should check on it and it was ready! It'd be nice of they call you, but it's a small business! The ring was nicely enlarged, can't tell where they did it, very smooth, fits my finger nicely! Glad I found them! They also fix watches besides making, selling, fixing jewelry. Need these kind of places!

We went to get my fiancée's engagement ring appraised, and had an absolutely wonderful experience…read more George was so warm, helpful, and inviting, and it felt like we had known him our whole lives. We would send anyone and everyone to him. His jewelry is beautiful and his prices are fair. We couldn't stop talking about how great of an experience we had there. We will 100% be going back to him for all our jewelry needs!

Very good service! Great quality jewelry for any occasion! Will definitely be coming back for more…read moresoon.

This jewelry store felt less than sparkling…read more I think there's an address issue. I saw a site devoted to Silver Jewelry at this address. But the merchandise wasn't primarily silver and the photos didn't match the inside of the store. The store is relatively small and what's on display is fairly limited. As I said, I had expected mostly silver jewelry and found a fair amount of gold and a fairly limited amount of silver. Stepani wasn't exactly helpful. And when I pulled my phone out to take a picture, I thought she said it was OK to take pictures, but she apparently said the opposite. My mistake. I was hoping to show a picture of some actual silver jewelry to a friend. So, yeah, extremely underwhelming and not exactly welcoming.

Albert transformed my brooch into this fantastic ring. He…read moreknew exactly where it was from and what gold would match best. This is not the first piece of "priceless family jewelry" he has restored. His original pieces are absolutely amazing as well. I highly recommend his services AND his pricing is very fair

I had a wonderful experience with inquiring for a custom gap band for my engagement ring. I went to…read morevisit Albert at his shop and he was able to create the perfect open band for me, and measured it perfectly for my ring. The store is lovely and Albert is so kind and does wonderful craftsmanship. He asked when I needed the ring, and he got it done faster than I asked! I appreciate him helping me so much as this ring was hard to find online and within my budget. I highly recommend visiting!

Quick service at a reasonable price! I had my wedding band and engagement ring cleaned and rhodium…read moreplated. The result was stunning!

The nicest jewelry repair shop. I've come here twice for the same ring, and I've been given…read moreexcellent service, pricing, and advice. I decided to buy a piece as well, and I found it to be reasonably priced. Definitely my go to for all things jewelry.