Called to ask them how much it would cost to cash a check. I'm in torrance. Why would I drive down…read morethere if its going to be expensive to cash a check. I told him the amount to check. I told him what kind of check it was he couldn't tell me 1 or 2 or 5 % how hard would that have been. The guy said you could come and check it out i'm not allowed to give any information over the phone. How about just saying I'm too lazy to figure it out or asking someone what the percentage is.

Great service here my go to spot for my cashiers cheque's on the monthly check them out & I'm sure…read moreyou'll say the same thing!

FRAUD FRAUD FRAUD. Company has been taking my money for almost a year. I've contacted multiple…read moreemployees and higher end management outside the office. No one helped or explained how and why my money is being taken. As if now the interest amount they've taken from me is up to 6k. Every month my bill is 640.00 interest taken from my monthly payments are 655.00. A lot of associates are amazed and haven't seen anything like that. This company needs to be sued. Karma is coming for this company. Selfish owner doesn't care about your money. Go to another loan company. Don't go to this one. No one knows how to fix a recurring issue.

this place gets a negative 5 stars, don't ever get a loan from these people, complete rip off. i…read morerepeat do not get a loan, i had a great credit score once before above 720,these people enjoy ruining lives. some how it sounds to good to be true. i was looking for a great loan in 2018 i thought at the time the rates were low but some how these people got me in a 36% loan. do the math $221.00 a month from april 18 to now i should almost be done with this loan, they said i still owe another $4,200. they are doing fraud and they should go to jail for what they are doing

Nice neighborhood credit union that opened a few years ago…read more This location is on corner of Blossom and Artesia Blvd. There's a small parking lot with adequate parking. There's a current promotion for opening an account. Rates are comparable to other credit unions.

I belong to another credit union but visit SBCU for their ATM machine (Many CUs are networked, so…read moreit's easy to use a nearby location if your CU is located out of town.) Always a great experience. The ATM is located inside the branch, so that's nice - and SBCU's space is clean and inviting. Easy deposits, easy withdrawals - in paper denominations of your choosing, so not getting a bunch of big bills, then going to a grocery store to buy a pack of gum to break a twenty. So far, so good... 5 stars

Rosa Solache is amazing. I had so many questions & concerns coming in. She showed so much patience…read moreand understanding. She answered everything I wanted to know & guided me in the right directions, gaining confidence along the way. Rosa's experience in doing what she does made mine a whole lot easier & I cannot thank her enough!

I can't give Brandon Johnson of Kinecta Credit Union enough praise. I was discouraged before…read morearriving to the bank because the phone teller service was absolutely zero help when trying to resolve my account issues. Mind you I spent a total of nearly 2 hrs over 3 different phone calls and my problem was never resolved. Brandon assisted me inside the branch and took the time to completely understand my situation and reached out to the correct department to resolve my issue the same day. He was also very thorough in explaining me the processes and where the confusion may have occurred. He was committed to resolving my issue. Brandon help was tremendous and very much appreciated.

I had to cash a check and and make a deposit and this this was my first time going inside of the…read morebank usually I go to the ATM but since I needed money back in specific bills I went inside. Everybody was nice and friendly and it was very clean the teller was polite and had me out the door in minutes , it getting close to Christmas so I have to start saving i know i know Im Mr. Last minute.

I was a bit strapped for time and I was hoping this stop was gonna be quick (needed to do a teller…read moretransaction.) I was in, I was out, and that's how it should be! I was walking outta there wondering if I actually got what I needed done so quickly. Yep! Dotted my i's and crossed my t's, all good and done! Now that's my kinda bank! Keeping them on my radar!

I went to this bank today with my dad because we were hoping to open a new bank account. When we…read morearrived, there weren't many people waiting, so we thought we would be attended to fairly quickly. We did not have an appointment because a few days earlier, we had spoken with a banker at the El Segundo location who told us that an appointment was not necessary to open a new account, although there could be a short wait. Unfortunately, our experience at the Torrance Sartori location was not very welcoming. I'm not sure if the gentleman assisting customers was the manager, but his customer service did not leave the best impression. He seemed very overwhelmed and, in my opinion, was not very friendly or approachable. At one point, several customers went to let him know that the ATMs inside were not working, and his responses did not sound very polite. I even noticed one woman walk away rolling her eyes and shaking her head after speaking with him, which made me feel like we weren't the only ones who were having an unpleasant experience. Around noon, he came over to "update" us and explained that we most likely would not be seen because customers with appointments had priority. We completely understand that appointments take priority, and we were willing to wait. However, he then continued explaining that he needed to take his lunch and that he was booked for the rest of the day. At that point, we decided to leave and went to a different branch in Hawthorne. Thankfully, our experience there was completely different. We were helped right away by Ms. Cindi Valdivia, who was extremely kind, welcoming, and helpful. She went out of her way to make my dad feel comfortable while helping him open his new account. She even offered my toddler crayons and drawing paper to keep him entertained while she assisted us, which I thought was incredibly thoughtful. Afterward, another banker at the Hawthorne branch asked me how my day was going. I explained what had happened at the Torrance Sartori location, and they told me that, from their understanding, someone trying to open a brand-new bank account should generally be given priority and that they weren't sure why we had been treated that way. Overall, I really appreciate the wonderful customer service we received from Ms. Cindi Valdivia and the other staff at the Hawthorne branch. Unfortunately, I cannot say the same about the Torrance Sartori location. The experience felt very unwelcoming and frustrating, especially when we were simply trying to open a new account. Thank you Cindi for your help you definitely deserve a raise!

the person who helped me wasn't very good. slow, late,…read moredidn't seem like they were trying until maybe the end. there were some helpful professional people though. probably depends on who you get.

customer service! i've been a customer for 30 years and i needed a money order. i asked if they…read morecould waive the $10 fee, Luis lied and told me that only managers could do that and there was no manager on duty. i say he lied because i wanted to withdraw a large amount a month or so ago and they didn't have the cash so the banker said they could give me a cashier check and they would waive the fee, and it was not a manager - you don't value me so why should i bank with you

Took too long, employees are taking and customer need to waiting 1 hour for the cashier. 6…read moreemployees in the desk and 2 cashier..

Ben and Eric went above and beyond to get a wire through today when their system was down. They…read morecould have just said "sorry, it's not working today" but they made sure to get it done knowing I had to travel during the week and needed it done today. This branch seems to be the exception to the rule. Always helpful and a good experience.

This branch at 7000 S. Sepulveda Blvd in Manhattan Beach at the corner of Artesia Blvd is excellent…read morecompared to experiences I've had at other branches. The parking is okay, nothing to complain too much about, as it shares space with some restaurants, services and a gym. My Five * * * * * Stars goes directly to, relationship banker, Officer Adrian, who provides excellent customer / client services and should be commended for his wealth of knowledge and account management skills. He's professional and adds the nuances of humanity in his customer care that is polite, respectful and gracious. The layout of this bank is open and friendly.

Hani and Felicia are the best in the business!! They are the one stop team for all your banking…read moreneeds.

I was here today to do a wire transfer and Mrs. Cervantes did a wonderful job helping me. The…read morebranch manager was really kind and made my experience better. I want to say thanks to all the staff there as they helped a difficult wire transaction go a little smoother. Thanks for ur help. Great service.

Loyal customer for 20 years. They claim I was five days late on my payment once and charged me…read moreover $500 in interest.

Anthony the personal banker greeted me and allowed me to take a short cut since I am limping with a…read morecane.He proceeded to process my transaction which needed a manager approval.Mirta the branch manager walked over and signed off promptly and was friendly and thanked me for coming in.I felt respected and appreciated.This will be my go to branch.Thank you Anthony and Mirts!