What a great experience!…read more My step dad is a mechanic and we found this place while searching local shops to get a transmission reprogrammed for my Lincoln MKX. We have never really used an auto repair shop, seeing as he does it all, yet this was one thing that needed to be done after replacing the transmission. One word : IMPRESSED. Quick and friendly service and honest opinions about the car - which is really appreciated - you don't always see this when going to a auto shop. If you are looking for ANY car service needs, go to Essex County Auto Repair. Highly recommend and we will be back if we need to be. Bravo!

We are so thankful to Anthony, Alex, and Will for their outstanding work on our Ford Edge and…read moreCadillac CTS! They quickly diagnosed and repaired every issue with efficiency and care. Their reliability and attention to detail gave us complete peace of mind, and our vehicles couldn't have been in better hands. My husband and I highly recommend Essex County Auto Repair for any repair work or oil changes! We'll definitely be returning for any future needs.

Bob is great. Knowledgeable, fair and doesn't waste time. I was referred by a friend and was not…read moredisappointed. He has definitely earned my trust for car maintenance needs.

My wife and I have been taking our cars to Town Line Service for over 30 years, my children do now…read moreas well. Bob and his brother Jim are great people who run a business that is honest, fair and extremely good at what they do.

I came by the Monument Square Auto Service for the first time today because my tire needed air. I…read morelive in the area and this place was the nearest one. At first I pulled up to the shop expecting for me to put the air but then a man(employee) approached me and told me he can help me. He was kind and helpful. However, the other employees at this shop were rude. One seemed aggravated that the employee was helping me and then I guess the manager came out when he was done putting the air and asked him what was he doing. Then he proceeded to disconnect the air machine and said "no more air for customers." So rude. I felt embarrassed for the guy who helped me and honestly I just drove off and parked to write this review instead of expressing my feelings verbally. Be kind to your employees. The only reason you got one star is because of the kind man who helped me.

I recently moved to the area and had to find an auto shop near by. I have brought my car, my…read morehusband's car and my brothers car here to Monument Square Auto Service in Saugus, MA throughout this last year and each time they have provided exceptional service at a very reasonable price. I've gotten oil changes, inspection stickers and car repairs. Very friendly staff, quick services and great work. I highly recommend bringing your car in!

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Purchased a 1999 toyota camry here a few months ago. It caught on fire on the highway while i was…read moredriving it! The week pirior i brought it to toyota to get looked at as it was over heating. Jeff, the man at this "shop" who sold me the car and "worked on it" said that he replaced the thermostat. Which a bad thermostat can cause a car to over-heat and develop rod knock. Toyota stated that the thermostat looked to be the stock one, upon telling jeff this i was yelled at and told that he replaced it. Fast forward a week the car begins to over heat on the highway, followed by a BA-BAM and then queue flames. this mechanic shop not only sells horrible cars BUT THEY DONT DO THE WORK THEY CLAIM TO DO! DO NOT GO HERE THIS PLACE WILL SCAM YOU IN LABOR RATES,SHORT CUTS , AND EVEN NOT CONDUCTING THE WORK THEY PROMISED I was continually yelled at and called dumb bu jeff after demanding answers on why he didnt replace the thermostat. And told it was not his problem, along with an onslaught of obscenities. Never in my life have i been more ripped off and treated so poorly. The pure lack of human empathy is disgraceful. I hope this at least sways one person from making a mistake like me.

Absolute worst business I've ever dealt with in 50 years. They are not real mechanics just hacks…read morethat will damage your vehicle. Please stay away.

Overall it was a nice experience with them. My car was diagnosed in a chain shop, and they were…read moreasking for 1.2k for window motor(totally fine) and regulator replacement. So I quickly swap to WAR Auto Tech and the receptionist, Miguel, was very nice. They checked my car and replace the regulator within a day, and didn't charge me for the motor. Eventually cost me half the price the previous store was asking. Although they did not do the window properly(didn't readjust it so it make noises in high speed), but they fixed the issue free of charge and done it quick. I would like to have them with me next time.

Will and Justin are great mechanics. I had been a customer since 2015 when Anthony was still in…read morecharge, but Miguel sucks ass. Doesn't care about customer rapport, quotes outrageous prices for simple jobs, and never returns phone calls. He can fuck himself. Too bad!