Cascade did an excellent job emptying our septic tank. They checked out the tank after it was emptied, and found it serviceable, then helped us figure out when we would need the service again, based on how long it took to fill up and how many people lived in the house. Price was competitive. We would use them again. Recommended. read more

I've used Cascade for all of my septic work for 10 years now. The folks there are very friendly, not to mention extremely knowledgeable and professional. I recommend them to anyone in the Portland area needing help with their septic system. read more

Fast and great service. Mike, aka Tony, was friendly, on time and made it up a challenging driveway. Happy to recommend them.

Eric helped me work with the County to get the necessary permiting which was a challenge. Mine was a smaller job so it took awhile to fit mine in between larger jobs. read more

Eric is an experienced professional unlike some others I have dealt with in the trade. Knows what to do, how to deal with the county, DEQ, all the fun stuff that goes into a septic system engineering and installation. Also a genuinely nice person and a pleasure to deal with. Highly recommend! read more

Cascade Septic did a fantastic job and exceeded our expectations! Eric went above and beyond the call of duty to help us with speed and efficiency. EVERY time the workers Tony or Mike said they were going to do something or gave us a time frame they met every mark. I Love large rocks and going above and beyond the call of duty at no cost to me the guys saved me every large rock they found. Tony made sure to update me via text what was happening and what I could expect, this relieved a LOT of stress. We raise German Shepphards who did not feel friendly during this upheaval, getting a whole new system, and the guys helped me take down the fence and put the fence up securely every day. I deeply appreciated all of this added work. read more

Cascade Septic did a fantastic job on our new septic system.we got to use our old system while they put in a new system and that was great.

A great experience with Cascade Septic. Responsive during the appointment set up, arrived early ready to go. There were some challenges on the property locating the opening and the first field box. Tony & Eric did a great job navigating trees and landscaping. They work hard and their experience allows them to solve any issues that come up. Absolutely recommend this business! read more

This service is tops, would give them more stars if it was an option! Prompt, knowledgeable, and personable. They come out to fix at least cost, not to look for additional services to charge for. read more

When I first moved to the area, I bought my grandparents house (they'd just passed). We called Eric because he'd done work on the system in the past. He came out, told me "my dad" owed him money--he meant my uncle, who helped my grandparents out. I told him that if the estate owed him money, I wasn't the person to talk to. My mother (the executor) wanted to pay him, because it was the right thing to do, even though the estate lawyer told her she was nuts because my uncle owed him the money, not my grandparents... so, we've already gotten him over a grand he had no right to--but was that enough? Nope. First he told me I'd have to pay in advance--Imagine if you bought a house, and this guy was like, the last guy who stayed with the people who lived here was a jerk, so you pay in advance? Ludicrous. But he's the only game in town! So we pay in advance for maintenance and pumping he says I need. Then, he doesn't show up the first time, shows up the second, suddenly isn't the super nice guy who was trying to get money. He doesn't say hello, and tries to leave without saying anything... OR pumping! I had to stop the pump truck driver, because Eric had already peeled out of the driveway, and the truck driver said, you didn't need it. Well, not only did it take three calls and several weeks to get the refund, but get this: HE MAILED IT TO MY UNCLE. Instead of me, you know, the house he barely serviced?! We certainly never called again, and I looked high and low and finally found another outfit, not owned by him, his dad, or his boys, as the rest of them are out here. And THEY have been great every year since. They told me that anyone saying my tank needed to be pumped didn't know what they're talking about. Eric can afford to give bad service because his family thinks theyll get your money one way or another, if you live in deep Clackamas. But, call the county--they are VERY happy to find you a provider not owned by the Maucks, because the bad reviews here are nothing new to them. read more

I called Cascade Septic to service my sand filter system in March. The owner, Erik, came out to the house to see what they would need to do, and scheduled me for the first week of April. They then cancelled, claiming they were overbooked, and would be out in early May. No one came in May. I contacted them again and they said they'd be out the next week. No one came the next week, and I didn't hear from anyone. I decided to give them one more chance, as I'd gotten a strong recommendation for them from a neighbor. Called again in late June and they said they'd be out between July 12-15. No one came. No one called. The owner's wife runs the phones, and she seems lovely but overwhelmed. Erik, the owner, also seemed like a nice guy, very informative at explaining the system when I met him. I'm sorry to have to leave this negative review about a company owned by such nice people, but they just don't seem to have it together to run the business. read more

Eric came out and looked at replacing our sesspool. He quoted $25,000 and up to $40,000 when it was said and done he said. The higher amount was for the latest and greatest smaller system which he referred to as "Advanced". When we were ready to move forward he never returned my calls after several attempts. THANK GOODNESS it worked out, we ended up paying a $12,000 for our new septic system. The "Advanced" system Eric spoke about is hogwash I later found out after talking to others in the industry. Thanking my lucky stars that he didn't return my calls! read more

We recently purchased a home in Boring, OR, and the previous owners had a septic inspection done by Eric Mauck, who told them that the drainfield needed replaced. We negotiated a LARGE cashier's check for the job in the closing of our home for this purpose. However, we have two separate second opinions from professional septic service folks who say that the ENTIRE septic system is in mint condition, and that there is no work to even be done. Therefor, the funds that we negotiated should simply go back to us. Eric is REFUSING to give us the money that we negotiated in the sale of our home, stating that "It's mine, you can't have it." He's done zero work, we have no contract with him, and we trusted his initial assessment which was DEAD WRONG. DO NOT HIRE THIS MAN! He is a CROOK!!! I would be more than happy to talk with anyone about our experience, please ask! read more

Eric and his crew led by Tony at Cascade Septic Service restored my faith in people after I needed help on my septic system and another company took advantage of my ignorance. A friend recommended Cascade Septic and from Day One I felt like I was finally getting an honest assessment of what needed to be done, and they were true to their word. Along the way, they took the time to explain every step of the process and I felt as though I'd finally found a team that was part of the solution. These guys were top-flight, they showed up always on time, stayed as long as necessary to finish the task at hand, left my property in great shape and were respectful of my time and money. As to be expected, we ran into some unexpected setbacks with a complicated construction, but these guys figured out a solution without costing me another dime. I would recommend them without hesitation. read more

Tony is a pleasure to work with! After we experienced some nasty backup, he came out, on two occasions, to pump and inspect our tank, then again to dig for our pipes/box to fix the issue we've been having. Turns out another company left a hole open in our pipe that roots were growing out of, causing our backup. He was informative, kind, professional, and the most prompt professional I've ever had the pleasure of working with. We will be using cascade going forward. Thanks tony! read more

I call the number listed on Yelp and Google, it's the wife's number, who was a real treat (eye roll). I was looking for a septic tank lid. Her response " I can look around the yard, I know we have a few laying around". WHHHHHAT! She told me she wouldn't know how to price them, and I should call her husband. I think instead of calling your husband, I will call another company. EEEEK! After reading the previous Yelp review, I CAN see how this company operates. read more

They seem competent, but the owner, Eric Mauck, is, in my opinion, the kind of guy that will try to extract every last penny he can out of you. It is very unpleasant doing business with him. He tries to come across as a nice, open guy, but I'm pretty sure it's just an act, as you'll see below. They came up on a Saturday and did a very poor job of looking for the septic tank and didn't find it. They looked right where it was, but somehow couldn't find it. For coming up and not doing anything, they charged me $250, and he told me he was doing me a favor charging me so little. He said they would need to come back another day and that they would need to bring a mini-track hoe, which would cost $300, to "dig" to find the tank because the tank clearly didn't have a riser. He also wanted to stick me with a $300 plumber that who would bring a camera to put down the drain to find the tank. I got him to bring the plumber cost down to $200. He said I would need a riser because my tank obviously didn't have one, which would be $350. The pumping of the tank would be $400 and the maintenance of the pump would be $250. They showed up the next day with the plumber. It took the plumber about 5 minutes to locate the tank, which was exactly where we all expected it to be. It took the track hoe about 5 minutes to uncover the riser of the tank, which Eric had insisted I did not have (and he had brought one to install). Since I clearly had one, which meant he couldn't sell me one for $350, he said that he would need to go and get a 6" riser to add to my riser so that it could be found more easily in the future. I told him no thanks because now I knew exactly where the tanks and the riser were. He still needed to make his quota of money off of me, so he said that I should replace the pump. Why? Because it was 20 years old. He said I could replace it now or during the next 12 months when it stopped working and it might cause an emergency when I might have people renting the house. OK, so if the pump has been good for 20 years, it MUST go out in the next 12 months? Excuse me? Anyhow, I did replace the pump because the other one was old. He still charged me the maintenance fee for "servicing the pump vault". Here's the real kicker. He had quoted me $300 for the mini track hoe, remember? When he was giving me the final invoice to pay him, he said, "Since we hardly used the track hoe, I'll only charge you $300 for it." I replied, "you quoted me $300 originally", and he replied, "oh, then I already gave you the discount when I quoted you". It gets worse. I look at the bill and he actually charged me $350, so I said, "hey, you said it would only be $300". His reply: "well, I already gave you a discount on a bunch of other stuff, so let's leave it at $350". He refused to bring it down to $300 as agreed in the quote. I felt that he is such a weasel, and I don't have time to deal with weasels, that I paid him and got him off my property as soon as I could. This guy thinks that after screwing me with the $250 from the first day and then screwing me with the extra $50, all this on top of clearly trying to sell me as many things as possible, that I will call him every year going forward to do the maintenance on my pump (which doesn't really need to be done every year). So on top of being a weasel (in my opinion), he seems delusional in thinking that I would ever give him another penny of my money. I do not recommend him or his company at all. read more

I called Cascade to pump an old tank in Zigzag. They showed up on time, and pumped the tank. No delay, no drama, answered all my questions, offered asked for advice, did not try to sell me anything. Were very nice, polite and left no mess. Highly recommended! read more

Working with Eric and Tony made this undesirable job much more palatable. You start out a customer and end up a friend. Good "old fashion" service you can count on! I recommend them over other companies in the area. One was suggesting I had to rip out my garage floor to remedy my problem!! Not the case at all! read more

This company will forever have our business. In an emergency situation for new home owners and first time owners of a septic tank they were polite, courteous, clean, prompt, and beyond fair in pricing! The technician was eager to answer my questions and help me understand proper ownership of a septic tank and how to maintain it. Thank you so much! read more