This place was clean, the staff were all kind and the tech was informative, knowledgeable and…read moreprofessional. I highly recommend this place if you need any imaging done.

12/27/23 My mammogram at Skagit Health Women's Imaging…read moreCenter was not a nice experience. It was a painful and stressful event and I was ready to walk out & go somewhere else. Today's visit at Skagit was similar to the previous time I had my mammogram at Skagit years ago. I had only used Skagit this year again because I had learned that they had new equipment that they didn't have the last time I used their service. That apparently was not what caused the painful event. Skagit may not properly train their employees who work with the women & their breasts. I am a thin 62 year old woman who has had mammograms at other health centers for many years in the past, however no other place but Skagit has done this to me. Today I continually made it clear that what was happening wasn't tolerable. The tech continually made it clear that she needed to do what she was doing because the radiologist needed it. The tech & I worked together to finish the event but I will not ever be going to Skagit for mammograms again. The office people were fine. Care quality: poor (I had to add a star to complete my review)

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

I came here for MCI image and waited Two hours I was here it was only took 20 mins to do my MCI…read moremy appointment I came on time. My appointment was at noon. I didn't leave until 2:15 PM. I would not recommend this place.

I had an appt with them on 5/20 and they called the day before and said they over booked that time…read moreso I reschedule for 6/3 in the afternoon and then I get a call again on 5/20 and said that they have to reschedule my appt again because of over booking. i can understand once but twice not acceptable. make me think that they do not know how to schedule appts. I would never use this place again. by customer services all the way around and when I asked for a Manger there was no manager on site. how convent is that.

Have never received an initial billing. I only receive a FINAL bill threatening collections. This…read moreseems to be their business operating model.

Horrible company to deal with. Their billing department can not get anything correct. I have been…read moregoing back and forth for over 6 month on where and how to submit my insurance claim. Radia keeps billing the wrong company repeatedly. My insurance company insists they have not received any statements from Radia, and if they did they would pay it.

I love this place and I've never even been a patient here…read more My husband was referred here months ago (I should have given my review long ago). My husband is not a fan of medical procedures and so I was surprised when he reported that things went beautifully. I made the appointment for him and the staff picked up on the second ring. I can't recall whom I spoke with but she was patient and addressed all questions. She told me what to expect step by step and offered several different appointments that worked with his schedule. I'm in the medical field myself and know good service. I was confident they would take good care of him and they did! My husband had a tech named Shannon. He didn't get her last name but said she had previously been a tech at Cherry Hill and chose to move to Radia since it's close to her house. He said that they were short staffed (according to some lady in the waiting area) but Shannon never rushed him or seemed preoccupied. He said his wait was less than 10 minutes. Shannon was funny and treated him like an old friend. He notes that she was confident in her approach and when she walked him out, another patient came up to insist that Shannon do her imaging. It's a testament to how good they are if Radia was able to convince Shannon to move to this clinic from a hospital! If management reads this please let Shannon know that we appreciate her and will never go elsewhere! My husband said Radia was clean and organized. Unlike some patients, we had absolutely no problems with billing. They promptly billed our insurance and when we received our EOB (explanation of benefits) we were surprised at how much less it was than had we gone to Swedish Medical Center. We promptly paid the bill that arrived a month after our EOB and have never had a problem. If you need to have imaging done, I highly recommend Shannon. I seriously almost sent her flowers. She helped my stubborn husband and that deserves 5 stars!!!!!

Worst customer service , literally horrendous attitudes. Rude, condescending; not even a smile from…read moreany of the front desk staff. I went for my last pregnancy ultrasound the lady her name was Anjanette, she was so rough I've never had an ultrasound be painful before. She was rude and rushed the entire process. If I could give this place and the experience 0/5 I would they seriously need to hold their staff accountable.

Honestly this place WAY exceeded my expectations. Checkin was super easy, and the woman was very…read morekind and helpful. The waiting area is GORGEOUS! Plants everywhere, natural light, soft lamps, and a fireplace. I was so cozy. The technician was sensitive to the fact that I had to drink a ton of water before my appt and made my initial ultrasound really quick so I could use the restroom. The tech was super professional, but also felt like a human being. She truly cared about my comfort (stacking up pillows, dimming the lights so I could relax) and really made me feel at ease. She is in the correct field and exhibited a level of care beyond my expectations. My results were quick and came through my doctor. Overall a great experience!

Staff/care/etc was 100% awesome, no complaints there. But their billing is horrible…read more They sent me a bill before it went through insurance. I think it's because some people will just pay it, without checking their EOB. Glad I knew right away something was off, as I wasn't expecting any medical bills as I've hit my annual out of pocket max. When I asked why I was billed despite there being no EOB from my insurance (I checked online, so it's not like it was in the mail), they said they hadn't heard back from my insurance and needed me to contact them! Nope, that's your job as an in network service provider. They didn't even try to say it was in error, so it makes me think they are just trying to get extra $.

I've had multiple issues with communication at this location. I wasted an entire day because I…read morecalled to verify I could have my exam although I had something else going on. Took time off work waited and when I went in I had to reschedule anyway.

Mt Baker Imaging does not cater to women who have been sexually assaulted. Their "one size fits…read moreall" approach to mammograms means you can go in and have your breasts roughly handled and shoved into a vise despite the flashbacks you experience from your assault. They used to have breast ultrasounds for screenings which were much easier and better for dense breast tissue in picking up anomalies. Now, they tell women they must get the mammogram, much like men telling women what they must do with their bodies regardless. Now my only choice is a mammogram, or if I want to pay for a MRI out of pocket they will do that. They are not considering what many women have experienced and recreating it- it's called parallel process. Go somewhere else.

Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

Smooth and easy. Really claustrophobic so this was the First time I made through an entire scan…read morewithout meds. Tech had a real calming presence. Thanks.

Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

Positives: friendly front-desk staff, competent and kind technicians, reasonably easy to make…read moreappointments. Negative: outrageous billing practices. For my procedure, I was told I could either pay $200 up front and they would not bill insurance OR they would bill insurance, but if insurance did not pay then my cost would be $400. I asked if I could pay the $200 up front, have them bill insurance, and if insurance paid, they would then reimburse my $200. They refused. Their policy is to refuse to bill insurance if you pay the "discounted" cost up front. If you choose to have them bill insurance and if insurance then pays, they essentially get paid twice-- once from the patient and once from the insurance company-- and they keep both payments. Quite a system. Patient beware.