Dr. Brianna has provided the kind of care I've always wished to receive. She truly listens to you,…read morelooks at the bigger picture when it comes to your health, not just rushing you through your appointment and prescribing medication's to mask symptoms like lots of doctors have to do because they simply don't have enough time with their patients. This is not the case with Dr. Brianna. She truly desires to figure out the root cause of your health issues. Obviously, finding the root cause of an issue takes a lot more time to figure out than just masking symptoms with medication or even supplements. She is willing to work with you and provides support in many aspects: such as dietary adjustments, lifestyle and home care. I highly recommend Dr. Brianna- and her practice!

The 2 stars are only because Liz the PA treated me really well. That's where this ends. While Liz…read morethe PA there is great, if you're shopping for your own medical care be ready to feel like you're buying a used car. I recently worked with Liz and she was fabulous, but my experience trying to become a member was no different than buying a used car. I was due in September for a quick blood work phone call to check how my medications were working. I was paying out of pocket, and my appointment for this 15-20 minute call in May was $50. I spoke with Alyssa and she explained if I became a member in September, the appointment would be included. A membership is $65. I hung up, prepared to pay and sign up in September like we discussed. They sent me paperwork to sign up for August, not what we had discussed. I let them know I wanted to start in September because I wouldn't be using their services, and that's when the cold unfriendly emails began. Like wtf. First, they said that since my last appointment was in May, no I couldn't sign up until I had another full patient appointment. (News to me) Then, they told me that their prices just went up so no, it isn't just $50 to go over blood work. The tone of the email was unfriendly and borderline rude and it was clear they wanted me to sign up and pay $65 for a month I wasn't even using their services and I'm not okay with that. It sounded like they were making things up to make it very inconvenient for me to wait. This is not a place I would recommend doing business with. I'm seriously disappointed because I liked Liz there, but the way this was handled was not okay. Be prepared to be haggled over memberships if you bring it up. Just no.

I was referred to Bellingham Advanced Medical Imaging for an X-ray by my physician. Both the front…read moredesk staff and the radiologist were very friendly, warm, and professional. I did not feel rushed or that I was on a conveyor belt. Everyone took their time to explain procedures and processes. My results were at my physician's almost immediately, and I had my results a few hours later. Very impressive. Highly recommended! Jason, you rock! Best X-rays ever!

Stellar care from BAMI! Excellent techs, professional…read moreoffice staff, and fast reads on studies, it's worth the drive from Skagit, 100%. The radiologist even came in to let mw know the preliminary results at my first post-op ultrasound, and I've heard from others that my experience wasn't just a one-off!

I came here for MCI image and waited Two hours I was here it was only took 20 mins to do my MCI…read moremy appointment I came on time. My appointment was at noon. I didn't leave until 2:15 PM. I would not recommend this place.

I had an appt with them on 5/20 and they called the day before and said they over booked that time…read moreso I reschedule for 6/3 in the afternoon and then I get a call again on 5/20 and said that they have to reschedule my appt again because of over booking. i can understand once but twice not acceptable. make me think that they do not know how to schedule appts. I would never use this place again. by customer services all the way around and when I asked for a Manger there was no manager on site. how convent is that.

Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

Smooth and easy. Really claustrophobic so this was the First time I made through an entire scan…read morewithout meds. Tech had a real calming presence. Thanks.

Went for a foot injury. The nurse kept on telling me that they were not going to give me…read morepainkillers. The doctor came in and the first thing he said to me was that he was not going to give me painkillers. The next thing they did was examined me and then take me to x-ray. After getting x-rays they told me my foot had a sprain. Three hours later they called me at home and told me that they may have made a mistake and that my foot may be broken. I went back in and they told me that it may be broken. They still didn't know. But at this time they decided that I needed painkillers because they didn't give me painkillers before. I went to my family doctor and found that my foot was completely broken. His words were "it is obvious that your foot is broken. The second time I went to cascade Valley Hospital, my blood pressure was over 200 on the high side and over 100 on low side. My wife was afraid I was going to have a stroke. The first thing the nurse told me was that I was not going to get painkillers. The first thing that the doctor told me was that I was not going to get painkillers. I wasn't there for painkillers. I was there for possible stroke. What is wrong with this hospital? I refuse to pay any money to these people. I am going to seek legal counsel to sue them for sending the bill to collection. This is the worst hospital on the planet.

Had work done at Cascade Vally Hospital on 12/31/2010. Two insurances. I kept getting statements…read morewith a balance. I called on 5/3/2011 and spoke to Jenna who said she would get it corrected. The second insurance had not been billed. I received another statement in latter part of May. I called on 5/26/2011 9:18am and they said they would take care of it. Now today 11/1/2011 I get a call from a collection agency threatening me to pay it. So I call back speak to Ashley who starts to blow me off and had to speak to Kim to care of this. Kim admitted that they did not bill the second insurance. The dude at the collection agency was threatening me that this would hurt my credit. Stay away from this guys and stay away from Cascade Valley Hospital who uses this guys.

Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

Positives: friendly front-desk staff, competent and kind technicians, reasonably easy to make…read moreappointments. Negative: outrageous billing practices. For my procedure, I was told I could either pay $200 up front and they would not bill insurance OR they would bill insurance, but if insurance did not pay then my cost would be $400. I asked if I could pay the $200 up front, have them bill insurance, and if insurance paid, they would then reimburse my $200. They refused. Their policy is to refuse to bill insurance if you pay the "discounted" cost up front. If you choose to have them bill insurance and if insurance then pays, they essentially get paid twice-- once from the patient and once from the insurance company-- and they keep both payments. Quite a system. Patient beware.

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.