From start to finish the customer experience my partner and I had with Everett MRI & Diagnostic…read moreCenter was awful. We were very excited to schedule our first 3-d Ultrasound for our first baby/pregnancy. Each time we called the customer service representative was very rude. Then we scheduled our appointment despite the rude customer service and then the DAY before our appointment when we had already made arrangements they called and cancelled our appointment with less than 24 hours notice when we had already arranged our work schedules. Then we go in to the facility for our rescheduled appointment about a week later. Again, the customer service again was horrible, just flat, rude not kind or welcoming in any way. We go into the facility which is run down and dingy looking. We wait for about 30 minutes even though we arrived early with nobody saying anything to us. Then the lady who performed our ultrasound barely spoke English. We could barely understand what she was saying. We did not get the service we paid for. We paid 100.00 dollars for 3-d pictures and they did not turn out. The ultrasound technician said to us that if we had come in sooner the pictures might have turned out better which I thought was funny because we had our appointment scheduled the week before for that exact reason and I told the tech, that we had it scheduled for the week before and you guys cancelled it on us and she said, "oh yeah." So our pictures likely would have been better if the timing was right which the facility screwed up. Then at the end of the ultrasound we wait for about 20 more minutes for them to "print" the pictures. At that time they informed us that the front desk worker had to leave urgently and could not process our pictures right then but yet they wanted us to pay for the service. I said I was not willing to wait for another hour but they demanded that we pay so I did. We returned in an hour and they gave us the 4x6 print out but then said they couldn't print the 8x10 because the machine was down. So at this point we had already paid, which they couldn't figure out how much until the front desk worker came back because no one knew what to do in her absence, we didn't receive the product and after dispute in the office they agreed to mail the two 8x10 photos that we paid 100.00 dollars for. So I called the business today, 3 weeks after they promised to mail our photos "priority mail" and again they were as usual very rude ont he phone and then they were arguing on the phone with me saying "you said you were going to pick them up." This was NOT the case. They promised to mail them and then they were arguing on the phone with me. If they product was still there after 3 weeks why wouldn't they have called or just mailed them in the first place and then they were aruging with me over who said what. I have never been treated so poorly as a customer and I know what was said to me when we left, that they were going to mail them. This is a VERY poorly run business I wouldn't recommend for anyone to go there. Their customer service was awful start to finsih, the service we received (3-d ultrasound) was very substandard and you pay for a product that you are not receiving, the building was gross and run down and you will be treated like a second class citizen. Do not go here if you're looking for a positive customer experience. And part of me wonders if we were treated so poorly and discriminated against because of our same sex relationship. I would not recommend ANYONE I know to experience this business and what we went through, ESPECIALLY if it's for an ultrasound of your baby and you're excited because this place will definitely pop your bubble.

From the owner: Experience the difference at Everett MRI & Diagnostic Center, your Northwest center for Open…read moreMRI/MRA, CT, Ultrasound, & X-ray services in Washington State.

We've had to go a few times past few weeks and they are always helpful and great to work withread more

Both my husband and I have been there several times for different concerns and received very good,…read morecompassionate care. Yes, there is sometimes a wait but they've gone out of their way to handle things -- from the front desk, to the nursing staff, to the PAs. So glad they are there for us. Rob Swan is amazing.

I had an appointment. They had my phone number. When I arrived, they said my appointment was…read morecancelled due to the machine being down. I asked why they didn't call and save me the trip? I came for the second appointment. They attempted to set up a Washington finger printing. I explained it was an out of state fingerprinting. The cost went up from 47 to 147 dollars. I attempted that service. My first name has only an initial. Their system was unable to accept such. The attitude was not one of apology, but of contempt - to just get me to leave. That I did. I called Certifix. They took my info and payment over the phone in 5 minutes. I paid, then went to a UPS Store for fingerprints. That process took ten minutes. Done. Use Cerifix.

I walked in at 11:59 today 10/15, although the sign said they closed for lunch from 12-12:30. I was…read moretaken right away for an onboarding employer drug test. Fast, easy and professional.

This message is specifically for the everett pacific mental health program (PHP and IOP). Everyone…read morethere took my concerns seriously, listened to me, and made me feel safe and were extremely accommodating. The therapists and the medication manager/psychiatrist are helpful and caring individuals. I felt like I was taken seriously here and I have learned skills to manage my mental health. I recommend this place/program to anyone seeking help with mental illness or even substance addiction. Thank you especially to Britt, Carly, Don, Molly and Reginah. You are wonderful people.

Found it interesting they stated Mandatory Masking when we entered. After putting on our masks, we…read morewalked over to the US Department and hardly anyone was wearing masks, including providers. I didn't mind wearing the mask since I just got over Covid, and was able to come out of my cave, but it was confusing.

I have been to this clinic twice now. Very easy to get appointments sometimes even available same…read moreday. Staff is very attentive and definitely cares for their patients. This is a great alternative since my primary care was a month out. Highly recommend this clinic

Went there today as I was directed by Providence Regional Medical Center on Friday. The Woman there…read morewho has worked there for 6 years claimed they do not take walk-ins. This POST says "Walk-In" They would not see me!

You have ONE JOB: puncture the patient's skin ONCE! This phlebotomist missed the target THREE TIMES…read more(each time more painful) and I was as diplomatic as humanly possible but answered her check-in on painful misses on me with "No. I am not used to this problem." Definitely at the top of my "Must Miss" list from now on!

Great place to get your labs done. Techs here are top notch, online scheduling and very clean…read morefacilities.

Overall, I have had an excellent experience with KP Everett. I find the staff courteous and…read morehelpful. I have had a few off experiences but I think that's to be expected anywhere you seek services for 10 years.

I am specifically giving the Everett KP Pharmacy staff 5 stars. Dorothea, David, all the wonderful…read morepatient young ladies who call out number after number for hours on end... let me put it this way, if you're sick and tired of being treated/mocked by the folks at the retail pharmacies: at the Kaiser Everett Pharmacy on Pine St (RIP Maple St) will make you feel like you're a patient, they work with you and your insurance always. they just get it. never have i had to worry that my meds wouldnt be ready. every time I've ever filled anywhere else, I've had to almost guarantee they'd find 6 different excuses as to why I couldn't fill my medicine. so if you like filling your meds at a pharmacy where you are treated like a human being, where people care and go above and beyond. then you will begin to appreciate the worlds greatest pharmacy staff ever assembled in the history of modern medicine, at the Everett Pine St Kaiser Perm. Thank you for the being you Everett KP!

So refreshing to find a test lab that takes appointments and keeps them. They also answer the…read morephone! Yes, this should be standard for any business, but that hasn't been my experience with other test labs in my area. The staff was also friendly, courteous, and professional. All in all, a great experience for what can be a nerve-wracking process.

Website says that this place (9AM- 3:30PM) was open. Web…read moresite also say that the scheduling online is unavailable. I called to confirm and got their voice mail. So, I decided to skip my lunch break, head over which is out of my way to take a test for another job offer. Got there and the sign was closed with a clock that says to come back at 2PM. There was a person there, on her phone with her back turned to the window. This tells me all I need to know about how lazy this facility is. The audacity to not acknowledge someone at the door and explain " yeah sorry we are closed for X, Y and Z. OR better yet post it on your website OR on the door. PATHETCI. A complete waste of my time. This person is on the clock and should be fired.