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Cascade Pools

5.0 (1 review)

Services - Cascade Pools

Pool installation

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7 years ago

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Leslie's - Free Pool Water Test Station

Leslie's

(6 reviews)

$$

Clear Lake

Vitto - the Store Manager - is awesome to work with and super helpful / knowledgeable for pool…read moreservices. He's helped me numerous times and helped with a Pentair Racer which is very difficult to find help with in this area... Always go here for water analysis and they are super helpful explaining the process / steps / etc every time. Thanks all!

I was just waited on by the most rudest, passive aggressive man (Jeff) whom I have not witnessed in…read moremany years. We just had a pool replaster job done so I have been getting the water tested for 6 days now with the Leslie's in Pearland (where the customer service is top notch and run by Lauren - a great lady). We needed to go out to Webster, so we thought we would stop by this outfit to have our daily test done. First, he could not find us in the computer although I had all the printouts from the Pearland (and another from Webster) indicating we should have been. He appeared frustrated and put us back into the computer but did not put our address in and put in a wrong email address despite the fact he had it typed on paper right in front of him. His assessment of the lab results was brisk and short. That did not bother me (I deal with worse than that being an RN for 30 years), but what did bother me was his subsequent comment of "you need to get the chlor brite" and then proceeded to walk to the back room. He had no intentions of getting the 10-pound box for me and I didn't know if I was to yell for him when he was in the back that I needed to be checked out. Prior to entering the back room, he stopped to chat with a man who had a question about the shock. I just stood there because he was between me and the box I had to take up to the counter myself. When he was done chatting with the man, he turned to me and said, "Oh, are you waiting for this?" and then took the box up to the counter and then checked me out. My husband was in the car waiting for me and came in to help me take the box out, so he was not a witness to all of this. When I got into the truck, I told him the clerk was very rude and nasty. My husband's comment was "He is still there? I have had to deal with him before and thought the same thing." Now we will only deal with Pearland.

Cascade Pools - poolservice - Updated May 2026

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