Great Service from this DIY "Go To." If you're Going to manage your own pool you need a relationship with Cassie and the experts at the store. While I was able to support keeping my last pump running for 19 years, I did manage to damage a new Pentair pump I purchased. Pentair wanted me to use a preferred provider that doesn't return calls, and would only cover parts. It was more important to me to take the pump to a place I trusted and pay for the repairs out of pocket. Back in business without having to reprogram anything. Shop here with Confidence knowing you may be the weak link in the DIY chain. read more

I am new to having to managing a pool. So grateful for their help, support and guidance. Cassie took it upon herself to help me with an issue and walked me through step by step. read more

We went in to get a replacement 2 hp motor and Cassie was able to take care of us and give us all the extra parts we needed to get the job done. She dropped everything to help us. She saved my pool this weekend. Thanks Cassie!! read more

Too many times we jump online or on the phone to post horrible reviews. Today, i am making a positive one. Marsha and Cassie...I can't thank you enough for your kindness and professionalism. My pool was dark green a week after installation (above ground w/well water fill). They both took the time to explain, in detail, what was going on and what I needed to do. Step by step, day after day. We are on the road to success and my boys can swim again real soon. Do not hesitate to talk to one of these two ladies. They are not going off of a checklist, they are truly knowledgeable. Their experience combined is well worth the 20 minute drive from my house. They started helping me via phone when I called very frustrated. Kudos ladies, job VERY well done. read more

Good location with a helpful staff. I like it better than leslie pools because there are always several staff members. Prices are pretty much the same though. I bought a mechanical seal there and they installed it for me free. I like their bulk shock because it is a stronger version than most. If you need a major part though I suggest shopping online. The markup on pool pump motors and such is pretty high. read more

Leslie's Pool Supplies Pro - Hot Tub & Pool Near Me - Webster, Texas

I came to Leslie's after firing my shady pool company. Nervous, having been defeated by alge in the past, Val calmly reassured me I could do it. And guess what? Val was right!!!! I trust Val to give me sage advice; he looks out for my wallet and steers me in the right direction before spending too much on parts replacement. When he says something needs replaced, I trust him implicitly. I always look forward to seeing his smiling face and he shares my joy when I show him videos of what I fixed all by myself (with some help from him). I'll never go anywhere else read more

I was looking for a robotic pool cleaner and there are so many out there you can't make heads or tails of what is good or bad, I called Cassie at the Leslie's on the Gulf Freeway in Webster and as they usually do in that store she explained them all to me and what they could do and couldn't do. After leaving there and ordering one online it was cancelled due to no stock so I called her back up and she had the perfect cleaner I needed in stock. Within 20 minutes I had this cleaner in my pool but ran into a problem installing the app on my phone for the remote control. She handled that situation without blinking an eye and my pool has never been cleaner. There was also a rebate on the cleaner which was given to me at the time of purchase without the hassle of sending it in the the company and waiting 8 weeks if your lucky to get my money back. read more

Just bought a new home with a pool. It's my first pool so I'm clueless with maintenance. Went into Leslie's on the feeder of 45 next to the Hobby Lobby and met Cassie. She's been such a life saver. Been going there for several months now and she always does an amazing job of helping and guiding me. She's the reason I am amazing pool now. read more

I'd love to give a shout-out to Cassie for putting up with me all these years. I've been coming in that store since right after she started and she's the reason why I'll continue coming back. I will pass up every single Leslie's from my house just for her knowledge and professionalism. She has always dropped everything to help me and taught me every single thing I know about my pool. She's kept her promise now for nearly 4 years to do every single thing she can to help me take care of this monstrosity in my backyard and I couldn't thank her enough. The least I can do is tell the world (or yelp community) how amazing she is. read more

Leslie's Bought out Pool Warehouse! I have always been a loyal customer of P/W. The staff here is great! As long as the employees remain friendly, knowledgable, & helpful I will continue to shop here. read more

Love this store the staff super helpful and knowledgeable let's just say without Cassie help I would be out of business and my pool would die in green filth she is amazing and excels at her job 100% the best customer support and business support keep up the good work !!! Trini read more

Very happy with my experience from this store. I needed a pump motor replacement and Cassie walked me through the process to remove the old motor and install new one. Cassie's instructions were spot on and made this process go a lot easier than I had anticipated. Very professional, thank you Cassie for all your help. I would definitely recommend this store! read more

Very disappointed..We took a few samples in and the test results were crazy out of range and the the recommendations to correct the problem was just as worriesome. We weren't comfortable with what we were told,so we took the same sample to two other pool supply stores and our pool water tested ok. We could have had a huge disaster if we add the amount of chemicals they recommend we add. We will NEVER go to that location every again.. read more

Been going to Warehouse for about 3 years now. The staff is always helpful. I went in this last Sunday with a major fungus problem in the pool. The manager asked a lot of questions and recommded a product for me to try. I had used it before but wasn't doing it right. I was so pleased that she took the time to not only recommend a product but also told me how to use it. They always have what I need in stock and they great you when walk in the door. Keep up the good work! read more

Cassie did an amazing job at helping me at Leslie Pool. She was very helpful as well as going the extra mile to educate us about chemicals and equipment. Every time we go into Leslie's she always go above and beyond. I came into this store not understanding pool chemistry and she has made it her goal to teach me as much as she can before I leave. She is very friendly, and makes customers feel comfortable to open up around her and ask questions. Leslie Pool biggest asset is Cassie. Great job!!!!! read more

I've been shopping at this location for years, the staff here are very friendly and very knowledgeable. Any time my poor nemo gets sick I bring him in and they fix him up in a jiffy! The manager there has been there for a long time and really knows her stuff, I was in there recently for a pool gone green and she helped me get it back in no time at all! I won't shop anywhere else. read more

I always have a great experience visiting this location. The staff is courteous and quick to help out when I need a water test. They have given me a ton of advice to keep my pool looking good! read more

Great store and great people. Specifically Cody helped me with all my needs. He was very helpful and knowledgeable answering any question about the issues I had with my pool. Ended up busting a Polaris booster pump to fix my pool cleaner and my pool hasn't looked this good in years. I highly recommend this store. If you have a problem they can help you fix it! read more

I visited store #1003 in Webster Texas. It was a very poor experience. Of the 3 people at the front counter, no one greeted me. It wasn't busy, there was only one other customer in the store. One salesperson even walked past me in the aisle and didn't acknowledge me or ask me if I needed assistance. The person at the back counter didn't greet me, she was too busy literally stuffing her face with food. All I came in for was test strips. When I went to check out, the same person at the counter was still stuffing her face although this time at the front counter. She offered no greeting and did not ask if I found what I was looking for. I had to ask HER if I could check out! She looked at me like I was a bother. I paid for my item with a credit card and she asked to see my card and ID. She handed me my receipt and didn't say thank you or bye anything. Such weak customer service. I really dislike poor customer service. I doubt I will be coming back. read more

VERY disappointed in this particular Leslie's Pool location. We are new to this area. We were recommended to this location by the owner of the pool company that built our pool with our previous owners of our house. My wife had purchased a mold/scaling product recommended by Marsha (employee). The product was very expensive and did NOT do one thing. Therefore, my wife took back the receipt and was denied any kind of refund, partial refund, replacement, etc. We realize that products work differently within every pool. With that being said, we called the owner of the pool company back and he was adamant about us returning to that exact location and to speak to Cassie (store manager) because she would help us get our pool to where it needed to be. My wife gave this location another try and went back in there and purchased two small bags of shock and got our water tested. My wife didn't realize that we already had some at home. So, she went to return them and was told by Cassie that they weren't able to take them back because it's their policy. My wife understood about their "policy" until my wife asked "why they couldn't take them back" and Cassie replied "because we've had one of our Leslie's locations catch on fire due to someone bringing back some shock. My wife left there thinking that was weird. Once again, we contacted the owner of the pool company that built our pool. He still was adamant about us still going to this location and dealing with Cassie directly (which was questioning-why just her). My wife gave that location another chase to get the pool water tested. Cassie told my wife that our cyanuric acid was "out the roof" and that we had no choice but to drain our pool. While my wife was in there the owner of the pool company that built our pool happened to be there also, but was in the very back of the store in the employee area where they fix pool equipment. My wife asked if she could speak to him since she'd never met him face to face but talk to him over the phone several times. My wife took Cassie's advice and rented a "trash can" pump from a home improvement store near by. We drained our pool that day and filled it up. We waited a couple of days (as we were told to do) to let the water settle prior to testing the water to start all over again with chemicals. We left several messages for the owner of the pool company to get back to us about starting over again. He failed to text back or return our phone calls. My wife took the water into that location to get it tested. My wife stood in front of the desk patiently waiting for Cassie to get off the phone. Then another employee behind the front desk said to me "I'll be with you in a minute" and helped out a pool guy (that worked pool company that built our pool) that was in line BEHIND my wife in line. My wife asked the employee when he returned back to the desk "why she was skipped" and the employee said because the owner of that pool company spends thousands of dollars there. Really? Then the employee tells my wife (after finally helping her) that our cyanuric acid was at 90% and that the ONLY option was to drain the pool again. While my wife waited on the water to be tested, Cassie was still on the phone just looking at my wife strangely. My wife overhears Cassie's conversation. Oh well what do you know...it was the pool owner of the company that built our pool. Cassie said "so do you just want me to charge the products to your account?" and then she said "it's not anyone's business about our personal life outside of here" as she was looking at my wife. My wife put it all together and figured out what was going on after hearing Cassie's conversation. My wife left there so upset about this whole process and that we were told we were going to have to drain our pool after we had just drained and refilled a couple of days prior to that. My wife came home got another sample and took it to the Leslie's location off of Nasa Parkway and was greeted very nicely by Tyler (employee) and the manager of the store there. My wife didn't tell them about what ha just happened at another Leslie's location until she was leaving that location. She just wanted to get our pool water retested to see if the cyanuric acid was really 90%. Tyler tested the water and said it was perfect. My wife had him test the cyanuric acid three times and Tyler confirmed all three times that it was at 30%. 90% to 30% is quite a big difference. We will definitely be going back to the NASA location from now on due to their customer service and knowledge. I would NOT recommend the Gulf Freeway location unless you are spending thousands of dollars there and have a "personal relationship" with the manager. read more