VERY disappointed in this particular Leslie's Pool location. We are new to this area. We were recommended to this location by the owner of the pool company that built our pool with our previous owners of our house. My wife had purchased a mold/scaling product recommended by Marsha (employee). The product was very expensive and did NOT do one thing. Therefore, my wife took back the receipt and was denied any kind of refund, partial refund, replacement, etc. We realize that products work differently within every pool. With that being said, we called the owner of the pool company back and he was adamant about us returning to that exact location and to speak to Cassie (store manager) because she would help us get our pool to where it needed to be. My wife gave this location another try and went back in there and purchased two small bags of shock and got our water tested. My wife didn't realize that we already had some at home. So, she went to return them and was told by Cassie that they weren't able to take them back because it's their policy. My wife understood about their "policy" until my wife asked "why they couldn't take them back" and Cassie replied "because we've had one of our Leslie's locations catch on fire due to someone bringing back some shock. My wife left there thinking that was weird. Once again, we contacted the owner of the pool company that built our pool. He still was adamant about us still going to this location and dealing with Cassie directly (which was questioning-why just her). My wife gave that location another chase to get the pool water tested. Cassie told my wife that our cyanuric acid was "out the roof" and that we had no choice but to drain our pool. While my wife was in there the owner of the pool company that built our pool happened to be there also, but was in the very back of the store in the employee area where they fix pool equipment. My wife asked if she could speak to him since she'd never met him face to face but talk to him over the phone several times. My wife took Cassie's advice and rented a "trash can" pump from a home improvement store near by. We drained our pool that day and filled it up. We waited a couple of days (as we were told to do) to let the water settle prior to testing the water to start all over again with chemicals. We left several messages for the owner of the pool company to get back to us about starting over again. He failed to text back or return our phone calls. My wife took the water into that location to get it tested. My wife stood in front of the desk patiently waiting for Cassie to get off the phone. Then another employee behind the front desk said to me "I'll be with you in a minute" and helped out a pool guy (that worked pool company that built our pool) that was in line BEHIND my wife in line. My wife asked the employee when he returned back to the desk "why she was skipped" and the employee said because the owner of that pool company spends thousands of dollars there. Really? Then the employee tells my wife (after finally helping her) that our cyanuric acid was at 90% and that the ONLY option was to drain the pool again. While my wife waited on the water to be tested, Cassie was still on the phone just looking at my wife strangely. My wife overhears Cassie's conversation. Oh well what do you know...it was the pool owner of the company that built our pool. Cassie said "so do you just want me to charge the products to your account?" and then she said "it's not anyone's business about our personal life outside of here" as she was looking at my wife. My wife put it all together and figured out what was going on after hearing Cassie's conversation. My wife left there so upset about this whole process and that we were told we were going to have to drain our pool after we had just drained and refilled a couple of days prior to that. My wife came home got another sample and took it to the Leslie's location off of Nasa Parkway and was greeted very nicely by Tyler (employee) and the manager of the store there. My wife didn't tell them about what ha just happened at another Leslie's location until she was leaving that location. She just wanted to get our pool water retested to see if the cyanuric acid was really 90%. Tyler tested the water and said it was perfect. My wife had him test the cyanuric acid three times and Tyler confirmed all three times that it was at 30%. 90% to 30% is quite a big difference. We will definitely be going back to the NASA location from now on due to their customer service and knowledge. I would NOT recommend the Gulf Freeway location unless you are spending thousands of dollars there and have a "personal relationship" with the manager. read more
