Great service from a knowledgeable professional. Has become our go-to person for water treatment…read moreissues. Kind, reliable and fair.

Jose was great. Happy with the installation and the way the system is functioning. Also - Jose is a…read morevery nice guy.

I'm still in the early stages of deciding which company and system will be best for my needs...so I…read morehaven't committed yet...but I have say that Randy delivered an excellent presentation. Scientific, yet easy to understand. He offered me options, yet specifically addressed the water issues I have. For me, it's also about customer service and rapport. So many businesses seem to forget that. Randy has made a great impression. He was also responsive and on time! I'll update this review once I've decided on the system and have had it installed.

Randy has installed two soft water and reverse osmosis drinking water systems in two of my homes…read morenow with great success. I appreciate how Randy is very clear about the work that will be done and the price he quotes is the price I paid. No surprises. His workers who installed the system arrived on time and worked fast and did a great job. I'm so happy so far and look forward to those annoying hard water stains and build up to disappear. My new sinks in my primary bath were already showing signs of that white calcium build up even though it was remodeled 7 months ago. Within two days, I can see the chrome Kohler logo shining on the drain and the white film is gone!

Casey is by far the best plumber in Sonoma County. We had a large urgent project that required…read morepermitting and multiple extra trips for additional tools and parts. Casey toiled all day in the blazing heat and didn't give up until the job was done perfectly. His communication throughout was phenomenal. He was very gracious with us as we sorted out financing for this large unexpected expense. He was fast, meticulous, and kind. He could have easily hiked up the price after running into complications. Instead he honored his bid. 5 stars!!! Unequivocally recommend!

Casey is super thoughtful and created a system that met our needs. highly recommend working with…read morehim.

I want to tell you how amazing Nick and his team are, they truly are knowledgeable, experienced,…read morefast and efficient. Plus they've taught me a lot about my well and water system. ** The poor rating is for the "Kinetico K2060 Alternating Twin Conditioner" that was installed late 2024. It's a salt system intended to soften my water... and soften it has! Way too much! In fact I can never tell if soap/shampoo/laundry soap is off of me, out of my hair or off of my clothing. I've called Northeast to ask them about it, I've called Kinetico to ask them about it, both say use less soap. Great, well, any soap seems to stay, and, not only has it continually frizzed out my hair, leaving me to want to join the circus, but it's left soap residue on everything - friends and family that have stayed with me tell me sheets, towels make them itch. Rinsing and rinsing things out is a huge waste of water - a huge waste of water! I've been paying to go to the local pool to shower so I don't look like I've stuck my finger in an electrical socket. Believe me, I've waited to see if anything will change, perhaps it was too much salt, perhaps the system will change, perhaps the water will do some magic that I have yet to discover. I've asked for advise, I've asked god for help, I've wondered if I should pay a huge sum and get rid of this thing. I truly have come to hate this system, worse is, I feel stuck. So now I write to let you all know that just pouring salt into your water system will leave you neurotic and itchy. I'm open to suggestions good people!

These guys are solid. We installed our system kinetics 2100 7 years for our hard water out in…read moreCarneros Napa. They still give us solid service anytime we call or have a question. We refer all our clients who purchase homes in the area and they are super satisfied too. It's nice to get good service still.

North End plumbing are true professionals. They do high quality work and are great to work with…read more I recommend North End for any plumbing needs.

Great response and handled our emergency even though it was late in the day! Five stars for…read moreservice, quality and value!

My water heater had a gas leak and Tommy came to save the day!! He worked on it for ten minutes and…read moreI begged him to take some type of payment. Any other plumber would charge $125 but he said no worrries it's free. Outstanding service and please hire them for anything you need!

Very timely and professional. Skyler installed a new tankless water heater and we couldn't be…read morehappier with the outcome.

Hours on the phone couldn't get the account straight but an honest Yelp review resulted in the…read morereply below. The account was then solved in a day and the equipment the next day. So I couldn't get helped from the phone staff but the person that responds to these reviews got it done with apology for the inconvenience.

I'd been a customer of Alhambra Water before for more than 15 years, with great customer service,…read moreand never had any issues or anything. But when Primo Brands Water took over Alhambra, everything turned upside down. During the period that Primo Brands took over Alhambra which was around March-April 2025, there were problems with their website that would not work like not recognizing my account that caused me couldn't pay my bill on time. I called customer service, they answered and said they wouldn't recognize my account from my phone number either. So, I had to wait for a period of time until a couple months later their website was working after the Primo Brands could complete updating all Alhambra's customers' account information. After their website worked I think around sometime in April 2025, I found that they charged me late fee of $10 on 04/30/2025 and another late fee of $20 on 05/02/2025 for the period when I couldn't pay my bill because their site wasn't working for almost 2 months for Alhambra's customers. Later, I tried to call Primo Brands for the issue, I was on hold for more than an hour and no one talked or helped me. So, I ended up paying my bill with the late fees they charged. I didn't want water from them anymore. So, I ordered to skip the delivery, but once I forgot to skip it, they delivered 6 bottles of water to me. This time I forgot to pay the bill because I didn't mean to order them. So, they charged me a late fee for $20 a month for two months. It's fine, and I paid for it since I forgot. However, they shouldn't charge the total of $30 late fees for 04/30/2025 and 05/02/2025 when their website wasn't working and no one could be reached over the phone. Moreover, after I paid everything for whatever balance on 10/04/2025 on their site, later I found out I have a new balance for next month of $1.17 for credit card fee after I paid all balance. No notice ever for credit card fee. This is unreasonable! I just need my $30 back, dispute the $1.17 credit card fee, and cancel my membership!

Excellent customer service! Have no complaints. Staff are knowledgeable and follow through is greatread more

Exceptional customer service, warm personal care, and quick responses truly make a difference…read more Kudos to the technicians for delivering an excellent job. Highly recommend this company!

Nice team and great work. I worked with Brandon--he came out to my property, asked me where I…read morewanted the well located, and from there they took care of every step of the process.

Wanted to thank our Weeks team - Jacqueline, Lissa, Chris, Robert and Joshua, for their great…read moreservice and lots of patience with our weird water system that was left over from previous owners. During our yearly routine service, they found a crack in our water tank causing a sizable leak. When fixing the tank, they had to work around our out of date equipment and piping. Everything is working now. Weeks pointed out that we will still need to replace our water pumps sometime in the future since the original set up is still kinda janky, but Weeks did not pressure us to do so now, and we really appreciate their honesty and their understanding of our old system and how best to help us move forward into the future. Thank you!

Our chrome p-trap failed and I attempted to replace it myself. There were further signs of…read morecorrosion in some other pipes and still a small drip, so I wanted to have a professional take the next steps. I was given an accurate 2 hour arrival window and got a text when Noah was dispatched, about 15 minutes before he arrived, which was helpful. Noah was great! He gave me a quote up front and there were no surprises. He showed me the additional issues that were not fixed by my simple replacement, and when I asked questions he offered to teach me how to do the larger replacement myself. He was patient and walked me through all of the steps including a thorough check. He showed me where there was still moisture after his initial install, walked me through his troubleshooting, made an adjustement, and ran another thorough check. The whole thing took about 30 minutes, and I am now confident I would be able to do more if not all of the replacement on my own. I did not expect the whole thing to be fixed so quickly, and have never been invited to learn what to do! I am so appreciative of Noah's friendly patience and efficient work. I will definitely use this company again.

I scheduled an appointment through Yelp and no one showed up. It turns out they use an automated AI…read moreto schedule appointments. I took the morning off from work to meet the technician only to learn that the appointment has not actually been scheduled because I did not answer the question, "are you the home owner." I took the morning off and wasted my time because of this automation. I'm sure they're a great plumbing service if you can actually get hold of a real person, but I'm so angry that my time was wasted. ***UPDATED SAME DAY*** This company reached out to me to let me know they just started using Yelp's AI messaging service. My issue is with this service and not with the company necessarily, so I updated my review and increased my rating from 1 star to 3 stars. I appreciate that a real person found me and reached out by phone and text. I am waiting until our actual appointment in 2 days to speak to a real person before I add any further stars to this review. ***UPDATED AFTER ESTIMATE VISIT*** I ultimately did not go with these guys because of their pricing, but the fellow who came to my house was incredibly nice and had been sent with a message from the main office to apologize profusely and provide the best service possible. This company really cares about their customers and their reputation. If I were just a little bit richer, I would be able to choose my service provider based on kindness and not just price alone. But for now, my budget dictated that I go with someone else. From this last experience with them, I highly recommend! (But still hate that AI, Dave, that answers their Yelp messages)