As a caregiver I was worried that my client was moving into this situation especially because she…read morereally didn't want to but her family put her here. After I visited I was super relived to see how nice it was and how good the atmosphere is. All the workers seem super nice and the general vibe is great as well

We had to place my mother in law here a few months ago. They made the transition very easy and we…read morevery helpful. The chef is always interacting with the residents and mixes up the food choices. It has been a great experience so far. The staff learned her name quickly and make her feel at home.

My mom lived here for the last year and a half of her life. The staff was very kind and they took…read moreamazing care of here. She was very happy there.

From the owner: Bayberry Commons offers specialized senior living in the Springfield & Eugene area. Whether you or…read moreyour loved one is searching for Assisted Living, Memory Care, or short-term Respite Care, you will find the right kind of support you need to enjoy the lifestyle you want. Our full range of accommodations and customized service plans for each resident allow you or your loved one to age in place in a familiar environment where seniors can rediscover their independence. Residents enjoy select amenities and services, including engaging daily activities and around-the-clock care and support from compassionate caregivers who take the time to get to know our residents like family.

The Springs Memory Care and staff was amazing. The beautiful building and well thought out memory…read morecare facility is what attracted us to the Springs, but the STAFF and the kindness inside the building is what made the difference. The memory care director is easily accessible and often found on the floor helping. The memory care has a full time RN with his office located in memory care, the meals are prepared on site and served warm and fresh. Everyone from the director, aides, chefs, entertainment director and housekeeper were involved in my dad's care. Moving a loved one into memory care was not easy, but during my father's year at the Springs, he was well cared for and was able to stay at the Springs and pass peacefully on hospice care. My father had been in multiple facilities in the Eugene area and it was not until we moved into the Spring's Memory Care that we felt he was safe, well cared for and stimulated with activities.

From the owner: Quality Senior Living Rooted in Relationships…read more At The Springs at Greer Gardens, we provide a community with services that make life a little easier and better for older adults. We offer the freedom of independent living, assisted living, and memory care, reassuring that personalized support and care are always within reach. We blend decades of experience with creating a more supportive environment where the chores are done for you, and you can focus on the important things in life, like relationships.

Wish I could give zero stars. Spring Valley Assisted Living looks okay on tours, but the actual…read morecare is shockingly negligent. Do not trust this place with your loved ones! Spring Valley Assisted Living suffers from multiple issues: 1) Slow Response Times - Call buttons left ringing for over 30 minutes (mother had to sleep on the couch one night in her own feces), 2) Unsanitary Conditions - Strong urine odors in hallways or unemptied trash, 3) High Staff Turnover - Constantly seeing different workers, 4) Poor Nutrition and Food Handling - takes up to an hour to receive your food in the dinning room, meals are cold, and dining room fails to accommodate specialized dietary needs (e.g., diabetic diets, spicy, etc...), and 5) Main hallway Smells Like Smoke - employees crowd the exiting smoking. Family members have approached Management on several occasions, unfortunately Management is totally unresponsive. Continued response in all areas is, "We are working on it." This brings me to my # 1 complaint - Service Levels. There are none. Contracts, policy and guidance, and brochures outline care, they do not document acceptable/unacceptable levels of service. Absolutely no metrics!! Patients and their loved ones do not know if they are receiving the care they are paying for because they have no idea what level it is. I would like to see an audit from an independent agency! Anyway Spring Valley Assisted Living is a Very, Very, and Very expensive Shit hole!

Very friendly family like environment. Great management and friendly staff. This community is…read morebeautiful, clean and crisp. Definitely a preferred provider in Lane county

I just wanted to say that being a part of The Rawlin at Riverbend for the past 2 years has been…read morewonderful. As the weekend Receptionist meeting & greeting the family & friends of our Residents is always rewarding. I encourage anyone looking for a place to care for their loved ones to stop by for a Tour & see for yourself! Keep shining sweet peeps!! DMW

Have you ever been to those motels where they charge you 200 after you leave because you slept…read morethere. Calling a unmade bed a chargeable cost. Then they act all cunning and stupid when you bring it up. Well welcome to the Rawlins.Same dishonest insult to your intelligence ,ect....

The care that my 94 y.o. mother received during her 2 years of living at Fox Hollow was mostly…read moregoverned by the out of state Corporate bottom line. High staff turnover is the evidence of concern about the residents. I was placed in the position of constantly training overworked staff about specifics of her "plan of care", because many didn't have knowledge of working with elders. I won't even start in on the institutional food that was served. It was so disheartening to see so little fresh fruit and nourishing fresh vegetables being offered. But, she loved the view of the Butte, deer and wild turkeys. And the facility was close to my home; not much assisted living offered in south Eugene.

My experience with Fox Hollow was very brief as my parent was there for only a short time (two…read moreweeks) after moving to a skilled nursing facility after surgery. The staff seemed very nice and helpful, especially Trena. The location was pretty outside and wild turkey were running through the complex. The drawbacks: It's not a large facility and not new so inside is a little dark and looks older with outdated furnishings. The room my parent had was small and was not clean upon arrival. They charged a one time fee to cover the costs of cleaning and painting the room after each resident left but clearly that didn't happen as the room had holes in the walls, wasn't painted and had a dirty mini fridge and dirty carpet. The cleaning didn't happen often as it was dirty when we had to pack the room and clean up. Also, and not the fault of the staff I think but rather facilities, when the personal belongings were picked up, someone there claimed the belongings were the residential community furniture including the TV although all of that was ours. We took the items home but it was disappointing for that to happen. Two weeks of care cost a full month of rent, one time community fee and personal services care costs so it came out expensive for such a short time - with no offer of reduction due to the short timeframe. The staff really seemed to care but because of these issues I would not take my parent back there.

Staff are compassionate. Some are well trained…read more Food varies from "okay" to "almost inedible." Apartments are nice. Maintenance is very sporadic with air conditioning only working in part of the building part of the time. Cost is extremely high for what is provided. Virtually no intellectual stimulation.

Start here! Excellent facility and great people to help you…read morewith your hardest decision of your life. I needed to place an aging parent with late stage dementia and spoke with Austin. Austin is patient and empathetic to your situation. He spent time listening to me trying to understand how to manage my unique circumstances. We met, had lunch in their dining room and he showed us all of the amenities and grounds. I ended up having to relocate my parent out of state and was not able to take advantage of Waterford's beautiful facility. That didn't stop Austin from checking back in to see how my move went and let me know that I could always call him as a resource. If this is the customer care as a non-resident, I can't imagine how nice it must be to have a loved one there. Thank you Austin.

This care facility manager definitely over sold their care giving services to what they actually…read moredelivered. At one one major risk management category, what was promised up front was not provided at all.

When we put my mother in River Run Place we had a fear my mother might become a two person assist…read more We were assured by Luke the manager that would not be a problem. We were assured the help would check on mom every two hour since she was unable to go to the restroom on her own. They told us they wanted this to be her forever home. This seemed like the perfect place for mom. Two days after we moved mom in she fell trying to get to the restroom on her own. She slit her arm open with a bad wound. She was sent to the hospital. The hospital returned her to River Run but her arm got infected and she had to return to the hospital. After several days in the hospital she was sent to a rehab facility for three weeks. Mom was then returned to River Run Place where she spent two days before she fell again. The hospital said that mom was now a two person lift. When they called River Run, Luke told them he could not take care of her. We were put in a horrible situation trying to find a place for my mom on such short notice The only reason we chose River Run was because we were assured they could do a two person lift. We are still not sure if we will get any of our almost $12,000 back. Way too much money and stress for the five days she lived there. I do not feel this is a safe place if your loved one needs special help.

Since my last review they shut down the kitchen due to it not being up to code, the manager was…read moretold to resign and the portions of meals had gone down. One night they served my grandmother squash. Only squash! That was it. I will continue to complain until I feel they have made changes to actually take care of our loved ones. Here is a picture of the tuna casserole they chose to serve them last night. At least it has protein in it this time. I'll give them that.

My parents moved into Churchill Estates last summer. I so appreciate the staff and the support that…read morethey provide for my mom in memory care, and my dad in assisted living. The care staff are fantastic and really excellent at communicating. The residents are cared for, clean, and well fed. I'm able to sleep at night knowing my parents are in good hands. I won't lie. It is expensive. However, when I see all of the staff and how much they do for each resident, it is worth it to me. My only reason for 4 stars and not 5 is due to a difficulty that I believe is being resolved. Last fall, the administrator for my parents area was very difficult for me to communicate with. This person is no longer employed at Churchill and a new person is coming on board soon. The temporary administrator and the new higher up administrator are really great and have filled the gap without any change to my parents' care. They have been very available. I'm really excited for the new changes coming in the future and I may add a star.