My experience with Fox Hollow was very brief as my parent was there for only a short time (two weeks) after moving to a skilled nursing facility after surgery. The staff seemed very nice and helpful, especially Trena. The location was pretty outside and wild turkey were running through the complex. The drawbacks: It's not a large facility and not new so inside is a little dark and looks older with outdated furnishings. The room my parent had was small and was not clean upon arrival. They charged a one time fee to cover the costs of cleaning and painting the room after each resident left but clearly that didn't happen as the room had holes in the walls, wasn't painted and had a dirty mini fridge and dirty carpet. The cleaning didn't happen often as it was dirty when we had to pack the room and clean up. Also, and not the fault of the staff I think but rather facilities, when the personal belongings were picked up, someone there claimed the belongings were the residential community furniture including the TV although all of that was ours. We took the items home but it was disappointing for that to happen. Two weeks of care cost a full month of rent, one time community fee and personal services care costs so it came out expensive for such a short time - with no offer of reduction due to the short timeframe. The staff really seemed to care but because of these issues I would not take my parent back there. read more
