We booked a room for two adults and one small dog. This was the second Best Western of eight for…read moreour road trip. What we loved about this location was that the staff was so welcoming and friendly, parking was good, breakfast was fantastic, Tesla brand chargers are on site, and the room and common areas were so clean and beautifully decorated. The beds were comfortable enough, although we'd prefer they were slightly firmer. What we didn't like was that the fee for our small non-shedding dog was much higher than all other locations we booked ($30 instead of the most frequent $20 charge), although they did offer an acceptable pet relief area (small but clean); they also had a small fenced in "dog run" with a rock base which we did not need. The biggest issue we had was with the double door entry system at the back by our room; it was loud and we heard the slamming sound repeatedly, but it was also quite burdensome to unload all of our things and go through these two doors (holding both open was difficult), especially in bringing in our two new e-bikes. Overall, we would stay here again but would have to request a room farther away from the back doors.

I checked into this Best Western around 11:55 PM after booking through Best Western's reservation…read moresystem. I simply asked if they had any rooms available and booked what was offered. At no point during the reservation process or at check-in was I informed that I had been assigned a handicap-accessible room. The only thing I asked upon arrival was where I could find a luggage cart because I had a lot of photography equipment and luggage to bring inside. Around 6:00 AM, I was awakened by extremely loud, repeated banging. It wasn't a brief disturbance but continued long enough to completely ruin my night's sleep. I had booked this room for one reason: to get a good night's sleep before continuing a long road trip. Since I barely slept, I called the front desk and politely asked whether any partial compensation could be considered. The front desk employee was kind, professional, and immediately said she would ask the general manager. Unfortunately, everything changed when I was transferred to General Manager Anthony Valentin. Instead of listening to my concern, Anthony Valentin immediately became argumentative. He repeatedly interrupted me and insisted on trying to give me an analogy about booking airline seats. I told him multiple times, "I don't need an analogy. I need a solution." He ignored that and kept talking over me. Huge ego manplaining with zero people skills. He then told me that because I checked in at 11:55 PM, I should have expected to receive "the worst room possible." That was crazy to hear from a hotel general manager. I wasn't asking for a luxury room. I was asking why no one had informed me that I had been assigned a room that would apparently be subjected to loud banging at 6:00 AM. Had I been told, I could have decided whether to accept that room or continue looking elsewhere. And also, are people with disabilities who would have asked for that room also not entitled to have a quiet night??! When I explained that no one had disclosed this during booking or at check-in, he responded that my issue was with Best Western's reservation system. I found that response especially frustrating because I was speaking with the hotel's general manager. Rather than taking ownership of the customer experience or attempting to resolve the situation, he repeatedly shifted the blame elsewhere, including to me for not knowing better than to book the "worst room" since I should have expected that for coming so late. The issue was never that something unexpected happened. Hotels sometimes have maintenance, deliveries, or unavoidable noise. The issue was the complete lack of empathy, accountability, and professionalism afterward. I wasn't treated like a customer with a legitimate concern. I was interrupted, blamed for checking in late, and talked down to when all I had asked for was a fair resolution after losing most of a night's sleep. Good customer service starts with listening. Anthony Valentin did not listen. He argued, interrupted, blamed the customer, and offered no solution whatsoever. Based on this experience, I would not stay at this or any Best Western property again.

This motel was a great find, close to Old Town and remodeled nicely! I was super surprised to see…read morethe Lounge area with a kitchen, living room, bathroom and free washer dryer unit. This was a great feature you can just hang out on the couch and watch TV while you do laundry and cook or hang out on the patio. The front office area is a bar and lounge as well and they give you a ticket for a free drink and the bartender was amazing and made some wonderful craft drinks with all local spirits! Would definitely stay here again.

Fantastic motel. Came into town for my 40th HS reunion, and wanted to stay somewhere fun. And the…read moreMontery Motel was just the perfect call. Not just because most of the social gatherings for the Academy reunion were just minutes away on that Friday & Saturday, but because my room was just the best. Clean, comfortable... great shower... unbeatable prince... and I even vegged out at the pool a few times. (I actually tried to get people to swing by the Monterey for a happy hour in their funky little bar, but there were just too many events to deal with in town.) When I was a kid, that stretch of Central was... tricky. So I'm just so glad that the Monterey and the El Vado are leading the charge of an awesome transformation. THANKS, MONTEREY MOTEL. I'll be back.

This place is walking distance to old town, as the name suggests. I arrived early and my room…read morewasn't ready, but it was 11am so was expected. I wandered around town and got a text around 3 that my room was ready, one hour before the guaranteed time. I had checked my bags with them so once I got those, I was ready to see the room. It was spacious, but old. The bathroom was a little small as well. I had a balcony that was facing toward old town, so a decent view. I was here for a work conference and that part of the hotel was great. The food was good in the conference rooms and the acoustics were fine, along with the strength of wifi. With some updates, this could be a 5 star rating!

Smoke alarm goes off when you shower. Phone in room does not work to call front desk. I went to…read moredesk and they said it is design flaw they can't solve. Other attendees at my same meeting have same problem. No food at all if flight arrives later in evening and no nearby food.

Gorgeous property with an amazing location, beautiful grounds with lots of art and friendly staff…read more Highly recommend if you're not a chain hotel kind of person!

Historic hotel located next to a park and right in Old Town Albuquerque. We stayed in the O'Keefe…read moreCasa which was newly renovated and very nice. We were close to the hot tubs and had a small private patio. Luanne at check in was very friendly and welcoming. The breakfast was excellent. Made to order entrees. We sat by a lively fire listening to calming music while we ate. Now for the hot tub....wow! What a beautiful zen experience. The fire pots and calming sounds of running water mixed with the heat of the hot tub lent to a relaxing atmosphere. I would definitely recommend this place.

This motel has too much for me. It is more than I can handle…read more Too much testing of my patience while I hunt for a parking place before I check-in. Too much math when I ask the front desk how many parking places are reserved for guests. The answer is 6 parking places. How many rooms does the motel have? 22 rooms. Too much exercise when I have to walk to the front desk to ask why the wi-fi instructions on my check-in instructions aren't working. The answer is... there's another wi-fi network, which we don't tell our guests about until they complain about the listed solution not working. Too much exercise when I have to carry my luggage from the car to the room over multiple trips because there are no luggage carts. There's not even a lowered curb for roller bags. Hoist away. Too much apologizing by employees and not enough solutions. "I'm sorry." What are you going to do to fix it? Confused look. Can you think of a way to fix having the wrong wi-fi instructions for all guests. Confused look. What if you modified the instructions to be accurate? "I can ask them to fix it, but I don't know if they will." Too much exposure. I'm all for increasing visibility, but it is ridiculous to have all motel suite rooms with glass doors and inadequate privacy coverings. Even with the privacy shade fully extended anyone can walk up to a suite and look directly inside the room. Maybe the front desk would say they can only see through a few inches worth. To which I would ask, what hotel have you ever stayed at, which allows anyone on property to look inside a guest's room without permission and see more than 0 inches worth of the inside? (See attached picture Too much style. No substance. I'm too old. I remember when things were good. We don't have to stay at places that don't value their customers. Want to help increase internet bandwidth for other guests? Don't stay here. Want to increase parking for other guests? Don't stay here. Want to decrease voyeurism? Don't stay here.

This is such a BEAUTIFUL place! My daughter got married here and it was just perfect! The rooms are…read morevery nice! The pool is a plus :) A very nice motel.

I stayed here many years ago, when it was owned by two retired school teachers. It was the most…read moremagical place I'd ever stayed. So creatively pulled together with interesting furnishings and ephemera that it transported me back to a nostalgia that was not mine! Inspired by what they had done, I carried the same spirit forward when I purchased my own place in Albuquerque, I too have tried to create a transformative space.

From the owner: Short, medium and long term vacation rental.read more

Affordable and Comfortable Stay Near Old Town Albuquerque - With a Few Caveats…read more We stayed at Sandia Peak Inn - Old Town ABQ (a Howard Johnson by Wyndham), and I'll start by saying this: the price was definitely right. While it's not a luxury hotel, we more than got our money's worth, and I'll give an honest, balanced review. One of the main reasons we chose this property was the availability of EV charging. They offer both a J1772 and a Tesla destination charger, with a $10 nightly fee to use them. That was a great convenience and worked without issue. We booked the accessible oversized king room, which was very spacious, nicely decorated, and included a comfortable bed. We thought it had a sofa but found a day bed instead. The room also featured a small work table and a nice easy chair--well equipped for a short stay. The parking lot is tight, with narrow spaces and limited room, but our reserved EV charging spot helped avoid problems. Breakfast was modest but acceptable. There was a waffle maker, juice machine, coffee, peanut butter (the only visible protein), various breads, jams, and some overripe bananas. Vegetarian-friendly, but not very filling. One downside we experienced was related to smoking. Although our room was non-smoking, the moment I stepped outside in the morning, someone was smoking nearby. While I don't know how frequent this is, it would be preferable if the property were entirely smoke-free, especially near room entrances. The neighborhood felt like classic Old Town Albuquerque. I didn't feel unsafe, but I wouldn't recommend walking the area late at night. The exterior of the property has been nicely styled with Southwestern décor, which adds charm despite the budget-conscious operations. In short: everything wasn't perfect, but it all worked--and for the price, we walked away satisfied.

I made a reservation to stay at this hotel a couple of months ago, intending to stay there this…read moremonth, attracted by the fact that they have a charger for electric vehicles. I did not notice until I had finalized it that the date of the reservation was incorrectly entered to be the very evening that I was placing the reservation. I'm not sure how this error occurred, and as far as I'm concerned, how it happened is irrelevant. I called them immediately to inform them of the error, and to ask them to change the reservation to the date that I actually wanted, calling both the corporate 800 number, and the local reception desk. Both refused to help me, saying that changes in reservations must be made at least 72 hours prior to the anticipated arrival time. I pointed out that I only made the reservation three minutes ago, so meeting their 72 hour rule was obviously physically impossible. Now, I understand the reason for such a rule, and when it comes to a reservation made three months ago, or even three weeks ago, it seems perfectly reasonable. However, it is not reasonable for a reservation made three minutes ago. They were not persuaded, and refused to change the reservation for me. They made $200 from my innocent error. It's certainly my position that it would have been not only reasonable customer service, but wise business practice to help me correct my reservation error. It would have cost them absolutely nothing, and they would have kept my business and my good will. I wrote a review similar to this one on Google, and the owner, himself, answered me in a very nasty fashion, reminding me that it was 100% my error, and their 72 hour rule was clearly stated on their website, adding that I needed to accept responsibility for my errors, and stop blaming others. I would never stay here after being treated so rudely, and losing $200 to them. I encourage you to avoid them, as well. Their competitor, Hotel Mesa Albuquerque Midtown, offers nicer rooms and free car charging.

Really solid hotel option for road trippers just passing through Albuquerque, which it seemed most…read moreof the guests were! Rooms were clean, breakfast was much more extensive than I expected (waffles, eggs, Greek yogurt, sausage, biscuits, even gravy!), and the woman working the desk in the morning as well as handling breakfast was a hardworking powerhouse! Location is decent; there were some questionable people hanging in and around the parking lot but they kept to themselves for the most part.

Very surprised at how nice this location was, great room. Very clean and front desk was superior in…read morechecking in, and making me feel welcome and wanted. So, so breakfast but it was inclucded in the price and saved me from having to go out. So wonderful for what I 'paid'. Rare that I pay for a room and this met my expectaions and more.

Clean and comfortable! Great staff. Breakfast was ready early and coffee was full and hot always!read more

So this review is coming from the POV of someone moving and traveling with a cat. I'm driving a…read morePenske moving truck, towing a vehicle, and my cat is with me. I'm moving cross country - WA to FL. I've driven cross country several times moving east to west and west to east plus I'm an army brat so I have lots of experience moving, long drives, and hotels. With that in mind take this review as you will.... I was looking for a hotel that accepted a cat, had a spot to park a moving van and towed car, and had a hand held shower. I called 5 hotels this is where I ended up & below are the results. 1. It is not a place for travelers who are moving and towing vehicles - it's in a residential area. If you are experienced driving large vehicles you will be fine otherwise you might want to stay somewhere else where it's easier to get a parking spot. If you are driving a pickup or car there's plenty of parking. 2. I requested a room with a hand held shower as always this seems to stump hotels when I call so it took them awhile to discover they had a ADA room with tub and hand held shower head. Take a look at the shower pics do you see what's missing and what the issues are? 2a. The hand held shower head is hung so high you can't use it when seated on the shower bench! Which defeats one of my 3 reasons for picking this hotel. ‍ 2b. There's no tub. So their guide sheet the clerk referred to when I called is wrong. 2c. The shower curtains (there's 2) don't reach the floor so the entire floor of the bathroom will get wet. Especially as the shower floor and bathroom floor are not graded to allow for the water to drain to the shower or the drain in the middle of the bathroom floor. 3. The drapes were open and the ac was off so the room was hot. The gauge says 76. I lowered it to 66, it's been 90 minutes and the room is still warm. So if you are as me and sensitive to hot weather be warned. It doesn't make alot of sense to have the shades open in a hot climate especially when the view is a parking lot. 4. The tv remote is missing. As I am a paranoid sort I called the front desk immediately not wishing to be charged for it. They offered to bring another which was nice but I can live without tv for one night. 5. The room and bathroom is large/spacious if you have kids or have accommodating devices like walkers you will have plenty of space. 6. The room appears to be very clean but I didn't take a black light to it; some things are better to be left. 7. Breakfast was interesting. 8. There is only one luggage cart and it rather large which is an issue as it doesn't fit well in the second elevator. When I pointed it out to the desk clerk he said oh use the other elevator. Umm sir when you press the elevator call button you get the elevator you get you don't get to pick as both don't appear. He seemed stumped by that. Recommendations - hotel to purchase several airport luggage carts they are more easily stored and maneuvered.

Gotta love the Holiday Inn Express locations across the country. Consistent in quality, every…read moretime! This location had the best front desk staff. They were each friendly and informative and got us checked in super quick. Ana was our main contact at the front desk and was just delightful. We had a great room. It was in a quiet location, very clean and comfy beds with lots of pillow. Would definitely stay here again if ever in the area once more.

I want to start off by saying that all the staff I interacted with here were lovely and 5/5. They…read moreare probably the main reason this score isn't lower. The wifi is abysmal. Currently flying home and the free in-flight wifi is better. Absolutely do not stay here if you need to do virtual meetings. Video meetings were impossible, and even switching to audio only it was hard to hold a conversation. Loading pages felt like dialup sometimes. The AC was loud and rattled even more loudly when actively cooling. The rattling was loud enough to wake me up multiple times. Outlets in the room would frequently stop working. It's not fun trying to walk around the room at midnight when you realize your phone stopped charging, trying to figure out which of the outlets actually works! My room had a beautiful view of the mountain, but the window was extremely dirty. The breakfast was okay. Eggs, sausage, cereal, bagels, toast, whole fruit, muffins, cinnamon rolls. Coffee and tea in the lobby at all times. There are a few dining options in the plaza which was nice. If you are staying more than a few days and like having lots of dining options very close, you may want to look into downtown instead. Check out the Indian Pueblo museum across the street if you have a few hours.