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Casa Cenote

4.2 (13 reviews)
Closed 9:00 am - 5:00 pm

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Jenine S.

Worth the whole tour and if you snorkel. If not you can only swim in this area at the front.

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4 years ago

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8 years ago

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8 years ago

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6 years ago

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3 years ago

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5 years ago

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9 years ago

Helpful 3
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6 years ago

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9 years ago

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11 years ago

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11 years ago

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11 years ago

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Infinity2Diving - Deep water pool for PADI training and career development.

Infinity2Diving

4.8(13 reviews)
10.9 km

This is a spectacular dive operation!…read more I spent 3 days in the water with them and, aside from the nicest facility I've been to in ages, the crew of guides, instructors, and office peeps made this an incredibly easy, enjoyable, and comprehensive dive adventure. Most importantly, though, my small group had incredibly varied SCUBA experience and their team got everyone diving in a way best for them. I'm already planning a return visit. Never rushed. Never unsafe. Never pushed beyond your skill level... I cannot say enough nice things about this PADI 5-Star operation.

Infinity2diving is one of the more expensive dive shops in tulum. Which we are ok with as people…read morewho love to spend on vacation :) usually with a greater price one can expect a higher bar of customer service. Unfortunately that was not the case.The manager was somewhat dishonest and deceptive, although we take some ownership over not being careful enough. But we'll let you be the judge. Looking through these reviews we may be an isolated incident (or maybe it's changed) but for those who have high expectations for a dive shop who pay more, I would encourage you to think twice. The managers technique is keep everything ambiguous, and bait and switch... The dive we booked was 1 dive: "CENOTE OF YOUR CHOICE" the your choice part was important to us as people who've been to tulum once to twice a year for the past decade. We signed up paid our deposit which was non refundable. After we signed up we were notified that it was slightly over a year since our last dive (13 months) and therefore they offered a "free refresher course at casa cenote". Having signed up for a "cenote of your choice", we were under the impression that the refresher course was at casa, and we would go to a cenote of "our choice" since that was wait we paid for. When we got there it was clear that we didn't have a choice and we had to go to casa, which has had cases of E. coli and has a bad mosquito problem (much worse than other dive locations). After talking with the manager, who was nice but we felt a bit gaslit as what we signed up for. After much back and forth I just decided to proceed with casa (which was told as the ONLY choice, despite having paid for our choice), even though that would've been our last choice. Now the deception didn't end there. Having called a "free refresher course" you would've thought it was a refresher course tied to a real dive. Now it was 15 minutes of skills learning and maybe 10-15 minutes of actual diving. We didn't stop to admire any of the wildlife it was very in/out. Also in the email it says lunch will be served but there was no lunch (not that we were hungry but just calling them out for their shady email tactics of "we told you this over email") We really felt bait and switched bc we don't understand how you can advertise it as a free refresher course because it implies it's attached to something else but it wasn't. the entire thing was the course.... You live and you learn!! Two stars instead of one because we could've been more careful and asked more questions before we got there. Lesson learned!

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Infinity2Diving - Car wash Cenotes

Car wash Cenotes

Infinity2Diving
Infinity2Diving - Is Infinity2Diving the best dive shop on the Yucatán?

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Is Infinity2Diving the best dive shop on the Yucatán?

Casa Cenote - diving - Updated May 2026

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