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    Carvel

    3.0 (4 reviews)
    Closed 10:00 am - 9:00 pm

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    The Thompson House Cafe

    The Thompson House Cafe

    4.1(9 reviews)
    1.1 mi
    $$

    I have three major issues with this hotel: not friendly, doesn't honor billing methods advertised,…read moreand not clean. 1: The staff in the main office have no idea that they are working in the hospitality industry. They are rude, unfriendly, skip phrases like welcome and thank you. I was not asked if I liked my stay, and it was clear that charging my credit card was the highest priority... I have no problems paying my bills and they just seemed to make this a confrontational issue for no reason!!! 2: I made my reservation though Priceline.com using my American Express card. The hotel staff called my "work number" instead of my cell number to inform me that they were going to refuse to charge my American Express card after my reservation was confirmed on Priceline.com. Luckily I called the hotel to verify my reservation and the hotel staff then demanded another card from me with no apology stating they they "do not accept American Express". Obviously this hotel is not in compliance with Priceline policy and is violating their agreement. I will take this up with Priceline as well! 3: if you like killing flies in your room in the middle of winter you will love your room! Because I killed three flies in my room and was amazed to see them with snow on the ground outside! This hotel will advertise old charm but I would say its better said that this hotel is old and falling apart. In summary If you don't expect hotel staff to smile or respect you, honor your reservation made through 3rd parties, or the billing methods that they are elected to accept then is is the hotel for you! E bugs in your room are just a bonus!!!

    Very clean, beautiful view. Friendly and helpful staff. Second time staying during COVID and we'll…read morebe back again!

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    The Thompson House Cafe
    The Thompson House Cafe
    The Thompson House Cafe - Beautiful view of the Batavia Kill that surrounds the property.

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    Beautiful view of the Batavia Kill that surrounds the property.

    Carvel - icecream - Updated May 2026

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