I was prepared before the driver came to pick up my car. I had completed all of the pre-process tasks. The driver came, did a quick look at my car, picked up what was needed from me, drove my car quickly and then told me to have a wonderful day and thank you for doing business with Carvana. I truly could not believe it. I was in shock. the process took maybe 20 minutes once the truck pulled in front of my driveway and then they left. I received more on my offer than competitive places. I would 100% go to them in the future! It was a wonderful experience! read more

Pre-process was easy; price was fair; onsite visit did not take long, and the associates were very friendly.

This is the first time I am doing business with Carvana, I had to sell my car ASAP They came to me, very easy and fast transaction Jason( the person who picked up the car ) was very fast and professional Thank you read more

The online process was easy and the car itself was great, but the in-person service was so terrible. We stood in the lobby for over an hour with two young kids while staff repeatedly walked past us and ignored us. We chose Carvana because we thought the process would be quick and efficient for our family, but the in-person experience was anything but that. They said the car was still being detailed when we arrived despite our appointment being scheduled weeks in advance. When I asked for help, an employee brushed me off and never came back. Our representative was shocked no one had helped us when he finally came to us and rushed the paperwork. Very frustrating experience--would not recommend this location and will not likely use carvana use the future read more

The Carvana app and front-end process were excellent. Selecting the vehicle, completing paperwork, uploading documents, securing outside financing, and linking payment were all easy. Early communication via chat, phone, and email was prompt and professional. The transaction failed due to complications with my driver's license, which was not issued by the state where I currently live (military). Carvana requested additional DMV verification after paperwork and payment were complete. I was initially told the issue would take 2-3 days to resolve. After seven days, Carvana canceled the transaction without warning, stating they could not obtain the required DMV information and could not continue holding the vehicle. Customer service could not reinitiate the transaction, even though the vehicle remained listed for sale. They also could not provide records of prior interactions or the original purchase agreement, which disappeared from the app when the order was canceled. While both my down payment and shipping fee were eventually refunded, the process took over a week and lacked transparency. If you are paying cash or financing through Carvana and have a driver's license from your state of residence, the process will likely be smooth. However, Carvana struggled with a fairly common military scenario. The concept is strong, but customer service needs better tools to resolve non-standard cases. I would likely pay more at a dealership to avoid the hassle. read more

Smooth, Painless Selling Experience with Carvana Selling my vehicle through Carvana was truly a painless and straightforward experience. My partner and I purchased our 2011 Ford Edge on 8/21/14 from CarMax in Laurel, MD, with only 19,879 miles. Over time, she became much more than just a car, and I later named her Jazzmine, a symbol of countless smooth journeys and great jazz along the way. Since 8/21/24, I had been receiving fluctuating estimates through the Carvana Value Tracker. This vehicle held a lot of sentimental value for me; it even carried my partner and me on a memorable 7-day holiday road trip in May 2024, traveling from Washington, DC through eight states (MD, DE, PA, NJ, NY, CT, MA, NH) all the way to Bar Harbor, Maine. When the time came to sell, I did my homework first. I contacted CarMax and two Ford dealerships, but their offers were far less favorable. Carvana ultimately provided the best and most competitive quote. After a few conversations with my partner, I decided to move forward and completed the online selling process on 1/19/26. The process was simple and efficient. I answered a few questions and easily uploaded my odometer reading (226,838 miles), reviewed the checklist, and electronically signed all required documents. Carvana also sent several helpful email reminders leading up to my appointment, which made it easy to stay on track. I sold Jazzmine early Saturday, 1/24/26. The drop-off appointment itself was quick and smooth, though I will note the location was not the most convenient for me (about 50 miles away - Gaithersburg, MD). One small hiccup: the ACH payment option didn't work for me through the portal, so I opted to receive a check instead. There were no hidden fees or purchase obligations. Kudos to Nestor, who was friendly, focused, and well-prepared. He answered my questions clearly, completed the process efficiently, test-drove Jazzmine, and even reminded me to return my license plates before canceling my insurance, a detail I truly valued. Overall, the experience was easy, transparent, and stress-free. And to be honest, I got a little emotional during the final moments. Even something as simple as removing the back license plate reminded me countless journeys traveled with Jazzmine alone and with loved ones including our fur babies. A great first time experience! I definitely recommend Carvana to anyone looking to sell their vehicle with minimal hassle, especially when parting with a vehicle that has meant so much. read more

Carvana Washington DC - 8/4/14 - Car Dealers Near Me - Gaithersburg, Maryland

See all

Update...after the failed pickup due to non-working equipment, I rescheduled for the next day as they asked me to. I called customer service to see if they could pick the car up on the original day since it was their issue and they said they would give me preferred treatment, by that they meant I could have the appointment I already scheduled myself. I canceled all and won't be back. read more

I had an appointment to sell my old car I had since college. I arrived 10 minutes prior to the appointment and sat inside to wait as nobody came out to acknowledge me or assist me. There was also no visible employees in and outside the building perimeter upon arrival. After nearly 20 minutes of waiting, another 2 customers came in to purchase a vehicle. By then, still nothing. Nobody's come out from the office area. Once a third set of customers arrived some 10+ extra minutes later, someone finally came out the back room and immediately acknowledged and attempted assisting them. By then, I had sat patiently for nearly an hour and well past my appointment time. I got up and left as did the other 2 customers who were there to buy a car. Mind you they were willing to purchase a Porsche in stock. The customers the employee decided to assist first didn't even have his driver's license, registration, or title available to sell his car. I ended up selling my car via getting the car towed from home instead of dropping it off at the Carvana location. Yes, it costed me $40 to have that done. But the process was way easier, faster, and the tow truck driver was pleasant and professional to deal with. Overall, I still recommend using Carvana to sell the car but certainly not from the Gaithersburg location by means of drop-off. read more

Carvana made selling my car ridiculously easy. The whole process was smooth, fast, and exactly what you hope for but rarely get. I had one question during the process and reached out online--they called me back within a minute. That level of responsiveness alone stood out. The entire exchange took no time at all, and I walked away with a check in hand. Best part--they offered more than anyone else. read more

I was pleasantly surprised with the ease of the entire transaction. Everything was done online and communication throughout the process was outstanding. The amount I received exceeded the quote offered by the big competitor. I paid a modest amount ($90) for car pick up, as the drop off location was over 100 miles away. If you are looking for a hassle free way to sell your car, I definitely recommend Carvana. read more

See all

I don't trust the Carvana inspection report, there is no way this car was "detailed." Every exterior seam and crevice is dirty--like it sat in the desert for a few months--the windshield has about four or five chips and cracks in it, and the cabin smells like the ashtray of a heavy smoker. It also did not get washed after transport because I had to scrub the dead bugs off the front and back. On the mechanical side, the rear differential leaks and the Carvana Warranty does not cover it. read more

Carvana Washington DC - Falsified inspection report. - Car Dealers Near Me - Gaithersburg, Maryland

My experience with Carvana was extremely great from the time I was thinking about selling my vehicles to the time it was picked up thanks Carvana read more

I used the SLC, UT Carvana. I live in grand junction, CO and Carvana won't deliver or pick up or deliver here. So I had to drive 2 1/2 hours. I think Denver is a bit closer but the weather is typically worse. First of all, not being able to test drive the car is a real bummer. I had to pay $690 to get it shipped there so just to test drive it I had to do at least that vs a free test drive at a dealership. Once the car was in front of me I wasn't able to really see it. It was raining and there's no cover so driving it was not a good experience. So now I'm returning it, though if I had been able test drive it without all the paperwork in purchasing it, I would have much less of a headache. The process itself isn't difficult, but having to pay for the shipping and not really knowing what you're getting is not a pleasant experience. I looked for an option to just see cars that do not require being shipped, but did not see that. The worst part is not really getting to test it before buying. Maybe just me, but for a big purchase like this not being able to test it and get a good look made me feel a bit sick about the purchase. Since I did a trade in I was pretty much left with little option but to drive it back since returning the car doesn't get you your trade in back. Not a bad option if you live close, but for me it's not a good choice. read more

The experience was great !! The hardest part was choosing which great car to buy ! The staff was great and super professional.

Great experience. I do not like haggling with dealers and dealerships or having scammer's calling and dealing with them! Especially sin I was not looking for a trade! I just wanted to sell my car! Carvana was quick and easy and they did everything right! Thank you sincerely Keith read more

Bought a car online from Carvana. Drove 1.5 hours to Gaithersburg to pick up. Turns out car was damaged in transport from the hub to Gaithersburg. Windshield cracked. No calls to alert us. When we arrived, the manager, told us Carvana would not repair it. We could take it as is. Obviously we didn't. Called Carvana to cancel the sale and were told Carvana would have absolutely covered damage in transit. So disgusted we just canceled entire sale. The Gaithersburg Carvana is untrustworthy and I wouldn't deal with them again. read more

Carvana Washington DC - Cracked windshield. They wouldn't even show me the car. I found it on the lot. - Car Dealers Near Me - Gaithersburg, Maryland

I was shopping around for a specific car and found one which had my ideal specifications from Carvana. As this one was labeled as "coming soon", I placed $100 to reserve the car once available. When the car was available, I had 48 hours to complete the purchase to keep my my reservation, however, the car itself became unavailable for me to complete the purchase, with the counter still winding down. With Carvana's AI assistant pretty much useless, I was finally able over a few phone calls on different days to get a rep. who relayed only that some work had to be done on the car and extended my reservation for another two days. Once available, I paid the $990 nonrefundable shipping fee and set up the appointment to pick the car up. The pickup process was fast and smooth and staff at the Gaithersburg location were friendly. This was the only positive of my experience. Over my first drive home with the car, I noticed a knocking noise coming from the car. I already pre-scheduled a 3rd party inspection during my 7 day return period, and brought this issue up at their shop. It turns out that the transmission was dangling freely and loosely, on the verge of falling off on a brace which was secured with only 1 of 4 bolts! The tech was able to bounce the entire transmission and connected drivetrain up and down with his hands with the car on the lift. Carvana boasts on its robust safety inspections and I cannot believe the sheer incompetence from their techs to miss something this obvious. The dangling transmission and mount was not covered with any underbody panel and would have been obvious for anyone to see if they had just simply looked at the car on a lift. My shop luckily found some bolts and remedied this on the spot. They also found other issues - grooved rotors which need replacing, the exhaust resonators were removed, the 2nd coolant reservoir was almost completely empty, an electrical compartment was missing its protective cover and intake mounting grommets missing. In addition, I found the cosmetic condition of the car was also much worse than disclosed on the Carvana listing, which only disclosed 3 chips on the bumper and hood and some wear on the seat bolster. Turns out that the entire bumper is completely peppered in rock chips not visible in the listing. There are huge scrapes in the paint along the entire underside of the passenger side bumper and side skirts. On the interior, the leather dashboard is warped and separating from the dash at 3 places, all of the grab handles are missing from the headliner, and the rear rear passenger lighting control switches are inoperable. What a complete joke of a condition disclosure policy by Carvana. During the 7-day inspection period I tried to mitigate these issues through their online claims process. For the brakes, I was given anautomated notice that brakes are not covered. For the engine bay issues such as the low coolant and missing electrical housing cover and grommets, I must take it to one of their recommended shops for them to look at and file a claim, so I am just ordering my own out of pocket. For the undisclosed cosmetic, I found that I was only able to submit up to 3 claims. I did and was notified that 2 of 3 would be covered. For these, I would have to make an appointment with 3 shops that Carvana lists on the claim. Of course, it turns out that one is out of business and the others do not perform the interior work which the claims are for, so I have to figure out how Carvana/Silverock will let me take it to a place who can. For the scrapes in the paint on the underside of the car, I will not be able to submit those due to the limit of 3 cosmetic claims. In summary for cosmetic issues, Carvana will not disclose nearly the extent of cosmetic deficiencies and you will only be able to submit up to 3 cosmetic deficiency claims. I have not been able to get past Carvana's AI chatbot and speak to a representative to ask if any remediation can be made with me due to the overall poor condition of the car they sold me. My car purchase experience from Carvana turned from one of excitement to one filled with regret, stress and disappointment. Constantly on my mind during the 7-day return period was do I keep the car after sinking almost $1,500 on nonrefundable shipping fees, 3rd party inspection? Do I return the car back to Carvana with the sheer audacity that I paid them a nonrefundable $990 and fixed the transmission for them, replaced some engine bay components and topped off the fluid for them so that they can sell it to another person? Folks, just don't purchase a car from Carvana and do this to yourselves. If you do, always perform your own inspection, ancitipate that the shipping fee is nonrefundable and that the car will arrive in much worse condition than listed with little to no inspection or refurbishment performed, and the claims process will not be effective during your 7-day trial. I hope your experience is better than mine was. read more

See all

It was terrible. Constant text/email/calling harassment combined with threats of delayed delivery. Some calls from people who don't speak English well enough to speak with an American. Find your car elsewhere. The car seems OK but wow what a circus to get through their flaming hoops. read more

Horrible first purchase with Carvana, i bought a car and check engine light came on as soon as i got home, car has been in the shop, havent even been able to drive it read more

Carvana Washington DC - Car Dealers Near Me - Gaithersburg, Maryland

See all

Was weary but the process was very smooth and an easy transaction! Would definitely use Carvana again!

Smooth and easy. The gentlemen was super polite and friendly. They said they are quick. They were very quick. Good at managing time

carvana paid me several thousand more dollars than i was offered by the dealership as a trade in. the online process was easy and I was kept in the loop each step of the way via text. the driver who came to inspect and pick up my car was friendly and efficient. payment was auto deposited into my account within one day. what a great experience start to finish! read more

Easy transaction. More guidance could be provided on expectations of history of payment, like when it would clear. Nothing wrong. I just was unnecessarily anxious for a bit. Would do it again. Good price but great car in wonderful condition. Sold because I can't drive safely any longer. read more

Carvana Washington DC - 2022LEAF sold to Carvana - Car Dealers Near Me - Gaithersburg, Maryland

It was super easy to sell our car to Carvana. I had expected a lot more hassle. All I had to do was take some pictures, upload them, and I had my offer. The sale happened the same day! We even had a person come pick up the car since since live in VA and they'll come get it for a fee (which is just a deduction from the amount they pay you for it). Price was competitive compared to what the guy at the garage and other dealers offered us (they were all about the same) and it would have been a lot more paperwork for us (getting a bill of sale, etc) if we'd gone with the garage. read more

Very satisfied with the way my purchase was handled. They were very fair with the price and I would definitely use them again.

Carvana's advertised 150-point inspection stated there was no tire vibration, which is incorrect. The vehicle has had a clear vibration at highway speeds since delivery, something that should have been caught during inspection. I contacted Carvana and they refused to address the issue, despite it directly contradicting their own inspection report. This makes me question the accuracy of Carvana's inspections and customer support. read more

DO NOT BUY YOUR CAR FROM HERE. I purchased my vehicle in May, and now--60 days later--my temporary registration has expired because they failed to have me sign a simple letter of authorization form. That's not just an oversight--that's a complete failure in basic process and communication. From the moment I arrived on-site, the experience was a disaster. I was early, yet no one acknowledged me. People literally avoided me--as if they were afraid to interact or simply didn't care. Not a single person made an effort to explain what was going on or offer any kind of help. It felt like walking into a circus run by amateurs. The team was unprofessional, unclear, unaware--honestly, just UN-EVERYTHING. No accountability, no communication, no respect for the customer experience. This was one of the worst purchasing experiences I've ever had. I would strongly advise anyone considering this dealership to run the other way. They are disorganized, dismissive, and completely incapable of delivering even the bare minimum. I love my car, but the backend experience has been a nightmare. Save yourself the headache--shop elsewhere. read more

I made a substantial purchase of a new Mercedes - one year old. The transaction was easy enough, and they weee very nice to work with. But - the vehicle which passes state inspection and their "150 point inspection" doesn't have a wind screen washing functioning. There is a significant transmission issue (easily fixed). And yes, I can bring it back within 7 days, but since it's still under warranty, I'll just bring it to the MB dealership who will do a better job to be sure. Carvana put me on the road with a car that wasn't entirely safe, drivable? Sure. But issues shifting down to 4th from 5th that engage emergency breaking is a real road risk. I'm disappointed. Love my car, just wish I bought it in the condition advertised. If anyone drove this on the highway or over 40MPH they would have seen this was an issue. If they did notice and did nothing about it, well that's just negligence. read more

Pros- Fixed price, much like CarMax, 100% online from start of inquiry to schedule pickup. Very fair value for either trade-in/resale for cash. I paid cash, but financing and insurance is available option. Biggest plus is HUGE selection of used cars. Cons- Biggest disappointment to me was- 1. Zero in house post sale support. No introduction to your new car. Just "sign here, here's your keys, have a good day. Then ONE guy runs around like an animal supporting the entire site facility. 2. Dirty, smelly, unkempt, and, again, nobody to complain or fix. Remember It's your car before you ever see it!! 3. They don't warrant/guarantee "removable items." For example, This includes owners manual, floor mats, charging cable (if it's plug-in, hybrid), keys to lug nuts , first aid kit, tire tools/jack, spare tire, etc. My hybrid had almost 22,000 Myles in 2023 Hyundai. As a good practice for any used car purchase decided to replace the cabin air filter and engineer filter. Boy-oh-boy, was I glad I did. With just a little over 20,000 original miles there was leaves in the cabin air filter and black debris particles in the engine intake filter. All tire pressure was in the green, but there's a wide variation from the highest to the lowest psi. Indicating zero inspection of anything on the vehicle. The process was easy, but be prepared to return within seven days per the policy should that be your COA. read more

Everything was very smooth Simple transaction Extremely competitive offer Carmax was actually slightly lower Exceptional pick up performance Aiden picked up on time and was MOST PROFESSIONAL read more

They didn't go over my truck and after getting home it kinda pointless now because there's new additional damage that was on the truck when I picked it up. I even had to have them air up the rear passenger tire because it was roughly 30# under. The interior didn't get a once over either. I had to delete at least 4 or 5 phones from the trucks Bluetooth. The truck is fine, it's a work truck, it's doing it's job. I just wish it had been done better so that I didn't feel like I kinda got took for extra. I doubt anything will be done to address that, nor do I even know what that would or could look like. That being said, I like the truck and I'll be keeping it. ​​ read more

First time using Carvana so I was nervous. Carvana offered $2000 more than the dealerships and Carmax so I was skeptical about it. I read their reviews and Carvana seems like a legit company. I had some questions and called their 1800 numbers but couldn't reach the live agent on the phone. The best way to contact them was via texting. I did have some problems uploading my information. I had to upload the same documents several times. Once they received the documents, it took a few hours for them to verify the documents and accept my offer. You can drop off your car or have them pick it up for a fee. We chose the drop-off option and made an appointment. The address they gave me wasn't one of their hubs. It was an auction lot, run by a company called Adesa. When we got there the main entrance door was locked. There were security guards by the parking lot but none of them worked for Carvana. They said just wait at the parking lot. A few minutes after 3 pm (our appointment time) a guy from Carvana came out of a side door. He was friendly and assured us that he worked for Carvana. He took some pictures and checked out the car. The whole process took about 15 minutes. He gave us the check for the agreed-upon price. Overall, we had a good experience using Carvana to sell our Madza 3. We would use Carvana again if we ever need to sell our cars. read more

Carvana Washington DC - Madza 3 - Car Dealers Near Me - Gaithersburg, Maryland

Update: Tried to post my review on their subreddit r/Carvana but my review was auto deleted. Messaged the subreddit moderators and immediately was blocked from messaging them. Don't trust r/Carvana subreddit. Regretting My Carvana Purchase - 2016 GLE 350 Has Been a Nightmare Purchased a 2016 Mercedes GLE 350 from Carvana on July 10, 2025 with ~70-80K miles. Deeply regretting it and wanted to share my experience. Problems discovered: Worn tires: Completely worn on delivery. Was discovered in state inspection. The guy told me that he passes it but recommended to change tires immediately. I paid out of pocket but later discovered that I might have had it replaced under Carvana's 100 day warranty. How did this even pass Carvana inspection? At least, they could have mentioned this in the description. Electrical issues: Blind spot and lane keeping assist are not stable since the day I bought the car. They sometimes work and sometimes don't work. I had them 'repaired' in MB of Burlington (MA) dealership within my 100-day warranty period. The repair was not properly done but that is another story (Service at MB of Burlington sucks). Most recent issues in November-December 2025 (1 month after 100-day warranty expired): Electrical issues: Turn signals stopped working mid-drive. Only worked after engine restart. Intermittent and unreliable - major safety concern. Engine failure: Recent severe shaking, blinking check engine light. Diagnosed as cylinder 5 misfire and ignition coil failure. Vehicle is now unsafe to drive. Repair estimate: material cost $250 for one ignition coil, $22 for one spark plug + $160/hour labor (Total minimum ~$600 to repair only one cylinder, $2400 for all cylinders + taxes). Pattern suggests this might have developed before I bought it. Deferred maintenance: Service B was overdue at 1 month after 100 days warranty expired (Cost: ~$900 + taxes). The frustrating part: All of these should have been caught in Carvana's "150-point inspection" and should have been included in the car's description. But Carvana has intentionally hid these details. I'm now facing minimum $1500 - $3500 + taxes in immediate repairs for basic safety and maintenance issues on a vehicle I just purchased. My advice: If you use Carvana, get an independent inspection within the 7-day return window. Don't trust their inspection at all. Or don't buy from them if you're looking for something at ~$20K. Note: I have already talked to their customer service but 'they apologized for inconvenience' and they 'were sorry about this'. That's all what they could say. Background: Recently moved from Sweden where businesses are, as a rule, honest and was not expecting such a scam from a company like Carvana. read more

Worst car dealership I have ever interacted with. I bought a Ford 2 years ago and the transmission went out. I called them and they said sorry it's past your 1 year extended warranty. The car only had 100000 miles. STAY AWAY!!!! RIP OFF!!! read more

I had such an amazing experience selling my car with Mari at Carvana! She called to confirm my appointment and was an absolute joy to talk to--her enthusiasm is infectious, and you can truly tell she loves and enjoys her job. When I met Mari, she greeted me with the biggest smile, and her positivity was so uplifting! Honestly, I left thinking, 'I want to be her friend!' She's just that cool. The process was seamless. I handed over my documents, and Mari handled the inspection with professionalism and ease. Before I knew it, my direct deposit was initiated--so fast and efficient! Mari, thank you for making what could have been a stressful experience so smooth and enjoyable. You're the best! read more

Carvana does not stand behind the cars it sells. They state all cars go through a 150 point inspection but my car had rusted brake rotors which caused a small tweak when I pressed the brakes. I tried to use the warranty but was denied. I highly recommend carmax which stands behind its cars. read more

I had a great experience with Carvana - so far so good! I have had my car for 7 days and can say this: the car was exactly as it looked in the photos, it was perfectly cleaned and lived up to my expectations. Delivery was smooth, and efficient. My only complaint was that my jeep didn't come with a Carvana duck! (C'mon guys!!) read more

Carvana Washington DC - new jeep! - Car Dealers Near Me - Gaithersburg, Maryland

See all

The reps that handled the sale of my care were great. It was easy to contact the customer service line. However, it was not explained to me why they could not deliver my car to me. I understand that they have schedules for car pickups. But the first time I tried to pickup my car I was running late. Apparently, Carvana will not wait for you past 15 min. I don't live near the location where I needed to pick up my car, so I had no choice but to reschedule and extend my rental. Then when I picked up my car it seems like the car was not detailed or cleaned. Granted when I picked up the car the region was still recovering from a winter storm. But the interior of the car was not cleaned. There were smudges all over the dash, finger prints, the steering wheel felt dirty. If I would compare it to the cars I bought from CarMax. The cars I got from CarMax were nice and detailed by the time they gave it to me. Overall I would rate my buying experience with Carvana as 6 out of 10. read more

Price changed -$1800.00 when pictures showed 2 rusted license plate screws. These screws rust with in a month of being outside. Truck is in perfect condition. read more

great experience I sold 2 vehicles with carvana they even picked the vehicle up for me