I made three purchases from Carvana one a 2025 Jeep Wrangler unlimited where I paid $37,000 dollar cash I never received the vehicle and purchased a 2021 Jeep Rubicon to be delivered to my home address and driveway though Carvana financing that never arrived to my home. I again try to make a purchase of a 2024 Ford Bronco with Dollar Bank Financing that has not arrived yet and I am still waiting on. I have had many calls from Carvana employees requesting a copy of the back and front of a check that I would not receive since the check would go to Carvana and the title would go to the bank and the vehicle would come to my home address where I would then start payment to the bank. I am very frustrated, confused and upset that I have been mis-lead concerning Carvana purchase and delivery to my home and driveway. Miss Robin M Woods 557 Idlewood Road Pittsburgh Pa 15235 Msrobinmwoods557@aol.com 03/14/2024 read more

They put these stupid timers on everything that YOU have to do, like getting it done is life or death. I am ocd about paperwork but they sent me messages in the middle of my work day so i had no notice and only a matter of a few hours to get it done but i did it and then they didnt review it in time so i was already getting frustrated. Took their crappy loan when i am far more qualified for better rates just to get the car because i figured i would refinance it and save the headache of prearranging financing. Mind you this was 4 days before the car was supposed to be delivered. Now its about 12 hours before my delivery window is scheduled and these psychos message me and tell me after their "rigorous" inspection of my nearly new car they found something wrong and it will be two weeks before i get it. Am i supposed to trust the quality of this car now?!? Their AI customer service is a joke and wont give me any details on what the issue is or where the hell my car is at currently. I have a loan, i have insurance, but i don't have a car. Get the pleasure of calling them tomorrow where i am sure i will get more patronizing condescension and no results when i demand a manager. I hate going to car dealerships to buy a car but at least after a dealer lies to your face you still leave with your car THAT day. I get the joy of feeling car buying rage for the next two weeks to probably get stuck with a 2024 lemon. Carvana has no shame. Where TF is your task timer carvana?!??! read more

just cancelled my order for a car from you.   For the past 3 days with over 6 agents I have experienced the worst customer service trying to make a pruchase. They do not like the format that my company lays out my pay stubs on line.  I cannot produce a pdf version as my company is a government contractor and for security reasons I cannot do that. They also do not like the fact that my bank runs it's statements from the 14th to the 14th of each month.  Again nothing I can control. This was a very stressful nightmare I would give a zero if I could read more

i bought a car from carvana in nov 2020. It was a great experience. So when i had my accident in jan 2022 i decided to buy another car from them. Once my loan finalized in feb 2022. I proceeded to buy a car. My original pick up was February 22, 2022. Since then my car has been delayed another week due to the fact that they said they were waiting on the title to come in. I found out in the state of Pennsylvania all titles are filed electronically unless you forfeit to have it recorded in the state of Pennsylvania. This may have been the case but this is bad Business practice. And I will no longer in the future allow them to do this to me this will be the last car I buy from them. read more

I didn't get my car when they told me I would and I'm furious would not recommend just go to a normal dealership this is not worth it.

I wish you could leave 0 stars. First, I was hoping that the online car shopping business was not as shady as it could be. And given that the entire concept is based on customer satisfaction, I was hoping for the best. However, not only was the vehicle they sold me in an accident, the airbags had deployed, but they denied that it had been in an accident. Also upon providing proof, and letting them know that they should NOT resell this vehicle, as it is unsafe and unfit to drive, they immediately posted it back on their website. I pity the poor soul who purchased that mess, as right now, it's "pending purchase". Their seven day return policy... may work if you don't have a trade. I "traded" my vehicle for this awful purchase, and let me describe the time frame: Ordered the vehicle for an "exclusive preview", photos were to be available in 9 days. 15 business days later, I called for an update, magically the car was now available. Went to the Carvana location to pick it up, and immediately it didn't feel right. The breaks need replaced, the headlights didn't work, and there is a leak in the exhaust. Thought I would give the benefit of the doubt, and seven days right? So, after driving it away on a Saturday, I called Monday to request my car back, that I would not be purchasing their vehicle. Ironically - I couldn't make the swap until that Saturday...? Suspicious. That Saturday, after driving this unsafe and un-inspected vehicle for a week, I went to pick up my car, which I had to request they keep on location. Everything is fine and good, I tell the customer service rep all of the issues with the car, and how it shouldn't have even left their lot, and got in my car, and drove away. After making it home, I realized that I didn't get my title back. So, since they are closed on Sunday, I called first thing Monday morning. I was told the title went to their home office location in Arizona, and their title team would FedEx it back to me within a few days. A few days go by, and no word on where my title is. Since I'm actively shopping for a vehicle, I found a reputable dealer, and go to purchase a vehicle. Low and behold, I don't have the title for my trade. I call Carvana 3 more times. And finally, they admit that they "lost my title", and "we can't find it". They tell me to go to the DMV and request a new one. After I tell them that I'm purchasing a new car and need my title in order to make the trade, they tell me that they'll reimburse the expense to request a duplicate title. This is pathetic. How does a company LOSE a title?!! For a car that wasn't even theirs, or in their possession for longer than 7 days? I would strongly discourage anyone looking for a vehicle to purchase from Carvana. I have worked at a car dealership in the past, and Carvana is the type of company that gives used car dealerships a bad reputation. They are shady, irresponsible, and unethical. Avoid them at all cost. read more

Three months ago I purchased a car online from Carvana , the purchase process was easy enough. Fast forward as I got closer to the expiration of the temp plate I called the 800 number weekly, each rep told me that my registration was sent and that there were delays with the dmv due to the pandemic. They also told me that the state I live in extended all temp plates until the end of the month. I finally got a hold of someone at the dmv, two weeks after my temp plate expired. the dmv has zero record of my car. I call Carvana, yet again and get the same answer. I asked for the work wid number from the check that Carvana has been saying was cashed by the dmv. At that point after being on hold on and off for an hour and a half the rep tells me " it's still there" I asked what is still where? Turns out Carvana has yet to send the paperwork to the dmv, in addition since my car came from another state I am not protected by my state's extension of temporary plates. When I asked the rep if there are records of all my phone calls and responses he said he did not know and that he did not know the entire process and could not explain why I had been lied to over and over. He then apologized that I had been given incorrect information each time I called. At that point I asked to speak to anyone who did know the entire process. I was told a team lead would contact me within the hour. Several hours later I received a voicemail saying " This is ***** I understand you would like to talk with a supervisor. Feel free to call us back" She did not leave a direct number so I have been on hold with the 800 number for another 1/2 hour waiting to speak to a representative and go through all of this again. Rep answers and again tells me my paperwork has been submitted even though the prior rep told me it is sitting at a vending machine location in my state. I asked that the supervisor to call me back. After 7 in the evening the supervisor called me back saying that the registration paperwork was sent on May 19th which is a contradiction to a letter that was provided to me after a previous call I mad two weeks ago, that letter stated that my paperwork was sent in early May. The supervisor then said there was nothing else she could do for me and that it was up to me if I wanted to drive the car illegally or not. Unbelievable . read more

I would have scored them a 0 if I could have sent the review that way!!! In the beginning the process was great, put to the point they took my $4000 down payment and had the paperwork on the sale all wrong because the had the wrong odometer reading on the sales contract. With having to do the sales contract over, they realized that they did not have me sign a generic power of attorney so that they could complete the registration of the vehicle from Georgia to Pennsylvania. I kept receiving emails that this paper needed to be signed by me and that they were federal expressing it to me for the following day. Over the course of about 7 weeks I kept getting these emails about every other day stating the same thing, but never once did I ever receive the for to sign. My car was delivered in the first week in January of 2021, after many calls to Carvana I had finally gotten a representative to email me the form. So I printed it off, had it notarized, sent it back to them FED EX overnight delivery. They received the form on February 25th, 2021. After having everything that they needed, supposedly, it is now May 6th, 2021 and I still have no plates for my car nor my registration card for the car. So here I am making my 5th car payment and I still do not have my plates or registration car for the car I purchased. I keep calling and I keep getting the same story no one knows what's going on. Yesterday 05/05/2021 I finally got a senior customer representative on the phone who agranteed me that she would get to the bottom of whatever the situation was with my registration. She just left me a voicemail telling me that they the limited power of attorney that I printed signed and notarized was no good because it had to be the original form, not a printed copy, WTF, really this country is so FU##ED up it is ridiculous!! So now Carvana is FED EXing an original form to me, supposedly today, to sign and have notarized AGAIN, and then FED EX back to them for delivery on Friday. I had spoken to at least 15 customer service representatives and 3 or 4 supervisors at Carvana over the past 5 months and NO ONE TOOK OWNERSHIP of getting this issue resolved for me, until yesterday 05/05/2021 when I was put in touch with TASHIKA LEWIS, I have her name in all caps because she is a God send!!!!! SHE HAD TAKEN OWNERSHIP of my problem and has at least identified what the problem was in less than 24 hours. Pretty amazing what can be done when someone actually cares about the customers they are serving. This young lady should be promoted to a supervisor position IMMEDIATELY!!!!!, to replace one of the 4 that I had spoken to in the past that did absolutely nothing to help solve my problem. In Carvana's defense, because of our FU##ED government bullshit, they have to use a third party company to handle their car registrations. If this would have been able to be handled in house, I am absolutely sure that this would have not gone on like it has, but remember the people that I did speak to at Carvana never did anything to help resolve the problem either, until I had spoken with Tashika. BUYER BEWARE. read more