Absolutely awful. The woman who answers the phone here is simply the worst. My wife and I bought a remote car starter here as a Christmas gift for someone we know. Due to there circumstances they could not receive the gift. So we called here for a refund, thought this would be easy since no item was taken and no labor was done, just the payment. Well, when I called I was met with all sorts of attitude when asking for a refund. I asked the question " so you are not going to refund my money and hold my money hostage so I have to buy something in your store that I don't need!?" The answer was an astonishing "yes". Thankfully after viewing my receipt and even more thankful to a holiday weekend I was in my 3 day refund period. Blown away by a business that try's to take advantage of someone making someone else happy and doesn't do the math on the dates for refunds. Caught it with 3 hours left. I'll be telling everyone I know and my wife knows to take their business elsewhere. read more