andy did a awesome job at helping me with the golf cart got in the one I wanted no hassle at all great experience great people

THIS PLACE IS A SCAM! NOT ONLY DID THEY LIE ABOUT THE TIME IT WOULD TAKE THEY DAMAGED/CRASHED MY CART AND DID A HORRIBLE JOB ON THE WORK THEY DID COMPLETE. IF YOU ARE CONSIDERING USING CARTS ON 12 FOR SERVICE, PARTS OR A PURCHASE FOR YOUR SAKE PLEASE DONT! I called them and asked if they could install a factory provided light kit on a $20K Bintelli. They said no problem and it would be done in a day or two (dealer says their techs install in 45 min) After being told it would be done "next week" and calling weekly for 6 weeks I showed up amd asked to see my cart and what had been done. I FOUND MY CART COVERED IN MUD IN A FIELD SITTING IN YHE RAIN ALONG WITH THE PARTS I BROUGHT THEM TO INSTALL. WORSE OFF IT WAS FULL OF MICE THAT HAD CHEWED THROUGH ALL OF THE WIRES IN THE DASH. Just to remind all this a 6 month old $20K custom cart and this is how Ed and Carts on 12 treated my property. Ed assured me they would repair all the damage, detail the cart, compltet the work and deliver it to me in 3 days...well 4 days later, I received a dirty cart, that had been backed into something with an installation that my child could ha e done better. Giant holes, no screws in the lights, wires hanging under my frame, missing fasteners and parts previously installed at the factory and they had backed it into something scratching the rear bumper and breaking the plate lamp. I canceled the measly $500 check that I paid him with once I had inspected the cart and am taking it to a real mechanic to have it repaired. Sent him documentation of what he did and this POS has the nerve to threaten me with legal action and has contacted/messaged my wife (who was not involved here at all) online. Point is Ed is a liar and their, their techs are unskilled at best and he treats his customers and their property like trash. STAY AS FAR AWAY FROM CARTS ON 12 AS YOU CAN!!!!! read more

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No Arnie you are absolutely no competition , Don't lie to the good honest people who want to know about your business. Instead of attacking the people who take the time to review their experiences with you. Perhaps you should explain why a customer of yours had to get the police department , to get her Golf cart back from you. Or the poor lady who lost her husband and brought her cart to you and you took her NEW batteries out and put old ones in. What kind of man are you. No one stole your name. How many times have you changed the name of your business, and moved out of State. Even your past employee said that about you. Maybe i should open a golf cart shop in Michigan. Sound like a lot of business there for a good golf cart company. Deanna Heuschel 13 reviews 100% Dishonest owner and operation! This is the same owner as Carts on 12. Don't be fooled. After 3 weeks of lies and hundreds of dollars in unapproved charges from incompetent employees I ONLY finally got my golf cart back after the Sheriff's Department got involved. I don't want anyone else to go through the hell I did by simply trusting a small business owner and getting totally screwed. A dear friend of mine had just lost her husband last fall. She had his golf cart taken to Carts on 12 to see if they would purchase. He gave a ridiculous price so they said no and went to pick up. He told them the batteries were dead and wanted to charge them $800 to replace. They had just been replaced and the batteries so they were new. So, the ones that were in the golf cart were not the ones that it came in with. Crooks! Phil Brockett 4 reviews Had the misfortune of working for this company, this is a "change our name every few years" type of business. Golf cars Midwest, Windy City golf cars, golf car enterprises, you get the idea. Bad all around, stay away. read more

I have bought 2 golf carts from Carts on 12 throughout the last few years and had them serviced there regularly. They have always been professional, thorough and timely with all my purchases and service. I highly recommend them. read more

This place will sell you messed up golf carts! They sold us a lifted golfcart that was never properly installed so it was endless hassles and they do not stand by their work. Stay away! read more

Speed up your electric golf cart!!! Last month I upgraded the motor on my 2012 Club Car Precedent with a high performance motor offered by Carts on 12, and WOW what a difference. Before the upgrade, on flat ground my cart would cruise at about 16-17 mph (according to my Waze app). On longer/steeper hills it would climb at about 12 mph. Now, with the new motor I'm cruising at 22-23 mph, and climbing at 14-16 mph. I don't understand how it works, something to do with improving the electric fields in the motor. And, it wasn't necessary to change the wiring or controller, just the motor. The best part is, for a few Benjamins I've got more speed, better climbing, and great performance all around. I was on the fence for months, trying to decide whether to go for this upgrade. My wife and kids made the decision easy by gifting it to me for Father's Day. Now I drive around with a grin on my face, and have to slow down for corners. read more

A wonderful experience! Ed converted my golf cart, sold it, sent a check - all during the Covid pandemic. Very happy, highly recommend!!

Do not go to Carts on 12. There are other golf cart dealers who are more dependable. Carts on 12 motto is "We never fail to disappoint!" If you like BS , disorganization, and broken promises, call Carts on 12. read more

Hi- asked for an electric cart. Dropped off a gas cart and did not call in advance. Would have understood if they had called. When I call them, they just said - "we can pick it up". Bad client service. read more

A dear friend of mine had just lost her husband last fall. She had his golf cart taken to Carts on 12 to see if they would purchase. He gave a ridiculous price so they said no and went to pick up. He told them the batteries were dead and wanted to charge them $800 to replace. They had just been replaced and the batteries so they were new. So, the ones that were in the golf cart were not the ones that it came in with. Crooks! read more

The single worst place to bring your golf cart, they picked up my cart on May 22 and it was only delivered today, the lady who answers the phone is a bitch. They dont follow up with phone calls to give you the status.. read more

I wouldn't even give this company a single star. The worst combination in a business- all promises and talk, with dishonesty, awful customer service and NO delivery!!! I heard from word of mouth that this company was bad news, too late. My husband put $3,500 down on a golf cart designed to run on sand to carry disabled family members from the house, over a dune hill and to the beach. (And back). This written agreement was made end of June. Ed assured us it would be ready AND delivered in 2 weeks. We didn't hear from anyone. In 3 and 4 weeks, the end of July, my husband got through to someone who said he knew nothing about it but would have Ed call. He didn't. My husband called back and spoke to Ed, who explained he was having trouble getting the four wheel drive. My husband was calm and just told him to just COMMUNICATE. Just let us know if there is a delay. He said two more weeks tops. There weeks later, middle or third week of August.... nothing. I emailed Ed. I explained about how my dad and sister have not been to the beach this summer. That we chose his company because of the quick manufacturing time. (It's more pricey than other golf cart places). I wrote that I was not sure my dad would be alive next year. I then stated I understood unavoidable delays, but we still haven't heard from him AGAIN, and I needed information so I could make a decision to get a cart somewhere else to get a couple weeks out of this summer with my dad. This man DID NOT RESPOND. My husband called ANOTHER week later and voiced his frustration. Ed then said he would deliver a temporary golf cart we could use in the meantime. Great! Right? WRONG!!!!! I waited with my dad in my home for two hours for them to deliver the cart. Then I called. He said "We dropped it off a while ago." I look in the street...and there is a cart, THAT DOES NOT DRIVE ON SAND. I call Ed back and ask 1- why would you deliver a cart, not notify the customer? Knock on the door or call? Leave the keys sitting there??? And 2- Why did you bring me a cart that can't go on sand? When I ordered a cart to go on sand? Ed responded very rudely, angrily "I NEVER knew WHY you needed the cart or HOW you were going to use it!" I replied Ed, we explained over and over about it's use. You were getting special sand tires. You explained to US how to get a permit for use ON THE BEACH. I even have it in writing on our receipt and in my email that I sent you. He raised his voice and denied knowing. Nine weeks. Not one call, email or notification of a delay. No returning of calls or emails. False promises without delivery. Lying to customers. Arguing with and being disrespectful to customers. If anyone reads this, PLEASE do NOT give this company your business!!! You will regret it! I have a family friend, who doesn't want to be named, who bought and stores with Ed and this company. He told me, after I shared my story, that he regrets buying because he is stuck storing his cart in the winter. Every winter, something "breaks" or needs to be repaired or replaced. He is not to be trusted and is rude. I wish I had spoken with this friend beforehand. But maybe I can help someone else. The people who read this. read more

They're building my third golf car as I'm writing this. Ed and his staff get stuff done! So much so, that I've been a customer for over 15 years. They even pick up and deliver, which is really helpful. read more

Be very careful doing business with this company! They quoted me one price then charged me a different price. They told me the cart would be delivered one day, then it was delivered a day late. And they were bad about responding to emails and phone calls. Some were ignored entirely. Leading me to believe it would be one price, they took my credit card number over the phone with a verbal agreement and, despite several attempts from me to reach them via email and phone, I did not hear back from them until after the higher charges appeared on my card. Be sure to get a price from them, in writing!, before giving them your credit card number. I attempted to resolve the problem on my own with the owner, but he wouldn't budge, so now I have to dispute the charges using my credit card company. It was not a good place with which to do business. p.s. This is my very first one-star review... EVER. I really don't know how they have stayed in business so long if they operate like this. read more