I have never had a bad enough experience to take the time to write a negative review, but my experience with Lan Cam has been nothing less than horrific.
We had our brand new golf cart stored with Lan Cam for the past winter with the commitment that it would be winterized, stored, inspected and cleaned before having it returned to us this spring.
Quite the opposite actually happened. The cart was delivered a full month late (compared to the week-long lead time we were initially told). We had to call repeatedly to check the status.
But the experience only goes downhill from there. It arrived filthy with raccoon feces in the back compartments and within 5 minutes of the first drive, the battery died and we had to push the cart home.
It's evident that the cart was never winterized or properly stored. When I called for answers, I was told that raccoons infested some of their storage facilities and the cart should have been cleaned, which means that they never planned to disclose the issue with me. No solution (such as a cleaning -- which I paid for -- or a refund) was offered.
I've since called Lan Cam three times, and each time, they promised that the owner would call me back. Maybe this review will get his attention, but I doubt it.
This company gives a bad name to small businesses that work hard to serve its neighbors. Avoid this place at all costs. read more
