Friendly staff and luckily there were walk up singles available. Lovely journey down and back on…read morethe river, great break from the hustle and bustle of New Buffalo's main drag.

I love paddleboarding and I love exploring new places. It only made sense for me to come rent a…read morepaddleboard when I was visiting the Indiana and Michigan. The main reason for my low rating was because the kid who was handling all rentals really had an attitude of "I don't know and I don't care". I almost feel like if I had never been paddleboarding prior to this, I would have had a miserable experience. He gave me zero information and then proceeded to give me a paddle that was too short and also did not know how to adjust the length. Then he sent me out into the water tail end first. The website said we would be guided as to where the turnaround point was-he did not share this. And then when I returned there was zero acknowledgement or even some basic customer service of "how did you like it? did you have fun?". From other reviews I have read it seems like the company is a very reputable service provider in the area. I just think that this one kid is a terrible representation of what you want your company to be. In addition to the complete non-existence of any kind of customer service experience, the water in the river is quite disgusting. I got a rash on my foot just from touching the water. Fortunately I am skilled on the paddle board and did not fall in. I really was hoping that I would have been able to take the paddle into the actual waters of Lake Michigan. That in itself would have been a more thrilling experience.

EDIT.......I raising rating to 4 stars. The rental boot WAS open Monday 7/21 and the employee…read moreworking was great (sorry I didn't get his name). Not going for 5 stars due to the response of the business reply. States that they do not open when yellow flags are flying at the beach. 7/19 we were at North Beach from 830 a.m to 3 p.m. Sunday we were there from 9 a.m. till 3:45 p.m and the flag nearest to where we were was green the entire time (near the line of the private beach). If NOAA and city communicated incorrectly, business should have a conversation with them. After we were able to rent paddle boards we did enjoy using them for the full time we rented them.

The best selection of Ray Bans, Maui Jim's, Oakleys, and Costas. A wide variety of name brand…read moreclothing, shoes, surf boards and paddle boards. The best paddle board and kayak rental location!

It was a busy day, list of people in line for paddling or kayaking as it was a perfect day at…read moreWarren Dunes. The person working today Sunday 7/31 was doing his best. He is friendly and helpful. We rented to paddles and we had a grate time

After a small snafu with staffing and getting our kayak day started, everything was worked out, and…read morewe had a fantastic time. The site was at Warren dunes, State Park, and Will, the person on duty, did a great job of getting it set up and taking care of us for the afternoon. It was a great experience and well worth the money. Kayaking on Lake Michigan and along the shores of Warren Dunes is great experience.

Tyler is a great and fun instructor. He got me up and surfing on an electric surfboard right away,…read moregiving just the right amount of instruction. It's obvious he has a real love of surfing, windsurfing, and electric surfing. Afterwards, we traded skateboards for a bit, and he even let me borrow his surfboard (no charge) so that I could make the most of my day in Western Michigan. Awesome dude. 5/5 for sure

Stoke Riders is one of a small handful of kiteboarding instruction on the southern part of Lake…read moreMichigan. Tyler and assorted instructors, that specialize in various aspect of the sport, are top instructors and well trained. They are very patient but students should also be both patient and persistent. This is not a sport for "toe dipping", like paddle boarding. Even paddle boarding, like any sport that involves water, there is a lot to learn beyond just learning the sport. Hint... safety and knowledge in case things go wrong. It has taken be years to get the fundamentals of kiteboarding and I was pretty experienced at a lot of similar sports. I think frequency and intensity had a lot to do with my long learning curve, which both centered around availability at the right time. Finally, a few years later, I'm gaining independence and security. Whether you learn on vacation, or use a great outfit like Stoke Riders, be prepared to dedicate time. You can expect the commitment might be similar to getting certified to scuba dive. You might be able to get a quick "fix" initially but the real understanding takes a long time. For myself, there was nothing quick, and so I just learned the rescue aspect of the sport better as I narrowed in on being able to ride.

I love this shop it is amazing cute clothes They have cute…read moreclothes for men and women and a bunch of other stuff too

Not happy with the service at all! We rented a boat months in advance and even called the day…read morebefore, but when we arrived it still wasn't ready. It had to be cleaned and it took time out of our rental. When we were on the lake the boat died, and we called for them to pick us up, but it took 20 minutes for them to arrive (we were around the corner). While we were waiting, we were in the water, scraping our feet and trying to keep their boat from being broken by hitting the rocks. When he arrived, he should have just towed us, but he tried to jump. It took 45 minutes out of our rental again all while helping protect the boat. Then when the boat was jumped we were left on our own, and it died again!! It took more time for them to come back and tow us in, and took time out of our rental again and when I asked for a refund, I received attitude! Even thought their boat didn't have damage because we tried to help. I was promised a full refund by the owner, have called to follow up, and STILL haven't received it. Just terrible service. Come to find out, they knew the boat was having issues and they still let us take it out, and were never apologetic. I'd never rent here again, or recommend it.

Just got back from Chicago stand up paddle boarding and honestly had a really fun time. I went to…read morethe diversity harbor location as most of the beaches continue to be closed due to COVID. The view and paddle boarding towards the city is quite scenic and it is cool to be able to merge the thundering city with being on the water. It is right next to a public park so there are many people walking, biking, and having picnics which is also a nice sight, however, on the other side of the park is a highway so that takes away from some of the scenery. There are not great parking instructions on the website but we managed to find a spot hero nearby which was pretty easy. Booking a same-day reservation was not a hassle and you simply fill out a liability waiver on the phone once you get there. I was not super sure about how clean the rented equipment was which could be a concern for some people right now, otherwise the rental process was easy. Some other concerns I had were that they give you a box to store your belongings in, but the box is just sitting out in the back of a trailer and I am not sure how well guarded they were. There is also a very low bridge that I had to lay down to go under, and while I thought it was a fun little challenge others may think of it as a nuisance. Overall, good way to paddle board near the city.

Chicago SUP paddle boarding is a FANTASTIC way to enjoy the lake and amazing view of the skyline…read more The staff was super friendly and very accommodating since we were a little late to our scheduled time. We'll definitely be back next season! Thanks

I emailed this company to schedule the rental of two SUP's for a week; roughly a $600+ sale. I…read morereceived one email response then nothing. I'm glad their business is so good they don't need my money. I hate to leave a bad review, but KDL you have a customer service issue to fix.

Tried to set up a private group lesson with them. Originally responded to the request with what…read moredate etc. said they would get back to me then must have decided not worth their time or were already scheduled that day but never responded to my follow up emails or voicemail.

I've been a sporadic customer for five years, but last December put me off. Rather than making a…read morereturn of a new product easy, I was trapped into using a store credit or taking a big dollar hit. Unless you're absolutely sure of what you're buying, MACKITE will make it hard to return something you decide against. The details: I ordered a 6m wing, inflated it on the wood floor in my livingroom, and realized it was too heavy. I packaged it neatly in its original box with all labels attached and got in touch with MacKite. My options: store credit though they did not have what I was looking for, or taking a 15% haircut plus paying shipping back--and not their commercial shipping cost, but the over-the-counter cost of walking in to UPS. All told, I spent $575 on the wrong wing and my mistakes (wrong wing, wrong company!) cost me $250.

I have been a customer of Mac Kites for over 10 years. They used to have great customer service but…read morenot anymore. I can rarely get anyone on the phone to ask questions now. When I had an issue with a wing board that totally de-laminated after minimal use they said there was nothing they could do. There are a lot of other companies out there who still care about their customers so I'll be taking my business elsewhere from now on.