First experience with Pro-Form was absolutely phenomenal. I brought my ancient schwinn varsity into…read morethe shop in pretty decent shape and it came out looking like a brand new bike. Tom was so helpful in letting me know exactly what parts and pieces of my bike should be repaired / replaced to get her back in tip top shape. I took her for a spin the moment I came home and immediately blew a tire, and even though it was no fault of the shop, just some horrible luck, I called the shop and they told me to bring it back and helped me out no problem. It makes sense why they're so busy! Customer service and bang for your buck is truly top notch. Will be the only shop I use in the area. Keep it up Pro-Form!!

Great service and knowledgeable staff. Nice selection of bicycles also. Took my cyclocross and my…read morewife's road bike there for service. Running smooth and shifting great now. Thanks for timely and professional service.

Was on my way to Chicago to purchase eBikes and stopped in to RAR to look around and ended up…read morepurchasing from Art and Shelly. They had scheduled appointment customers they were helping and managed to work us right in without neglecting them. Art and Shelly are fair, knowledgeable and extremely kind. Art spent so much time with us explaining the ebike world to us and making sure we made an informed decision with test rides and answering all our questions. Before we left he made sure everything was fit and working properly to our satisfaction and patiently making changes to our needs. I feel confident Art and Shelly will continue to support our purchase above and beyond should we have any future problems or repairs. Our maiden trip was 18 miles on some hill country that I certainly would not have entertained on my mountain bike. In my late 50's it has opened up a whole new world of possibilities and much needed exercise. If you are considering an ebike go to RAR first!

The owner of this business was so helpful and a pleasure to do business with! A true professional!read more

Visiting from out of town and got a flat. I was first quoted a 4-day turnaround to fix the flat…read more(!). I said I wouldn't even be in town that long, so they estimated 20 minutes instead. When I got my bike back and ready to ride, I found that the wheel wouldn't even turn, as it was installed incorrectly. Didn't get my ride in, after all that.

I have had 3 in person interactions with whom I believe to the owner of the shop (Tony) from the…read morelooks of his picture on the website I am pretty sure that is who I had been dealing with the past couple of months. While I think they performed the work I asked to my satisfaction and quicker than I had expected I won't be returning for any future work done because every time I was there in person talking to the owner I had gotten a really weird vibe from him and a pretty dismissive attitude like he either couldn't be bothered with listening to my questions and took little to no interest in engaging in conversation with me. It was a feeling as if I was bothering him by being there. Perhaps this is just his personality and this is how he treats all his customers in person but it really left me with a bad feeling like he didn't want to be bothered with me at all. The other staff members were friendly and the first time I interacted with the owner I figured it to just be a one off that maybe he was having a bad day, but then when I went back to pick up my bike after they serviced it, again my conversations with him were just off, very dismissive to me and I tried to just shake it off that OK, he was having another bad day. Then I went back a couple of weeks later with a bike I had just bought off Facebook marketplace from someone and asked him if he would take a quick glance at it and let me know if he thought it needed anything done to it such as a tune up or anything, and I had started to tell him that to me, the inexperienced bike repair person it looked in pretty good condition but I wanted someone with experience to look it over real quick to see if they could tell if it needed anything and I had asked him about possibly any ideas what kind of frame the bike was from since it had been repainted and did not have the stickers on it anymore. He took the bike from me looked down at it for a few second and squeezed the rear brake and lifted the bike up while pressing down on the brakes then very dismissively said well I don't see anything wrong with it at all and how do you expect me to guess what kind of frame this bike possibly is. It was just a sarcastic dismissive tone with me and this had been the third interaction already with him. At that point It was clear that for whatever reason he just did not want to help me at all, and I said Thank you and left the store. The second bike did end up needing a new freewheel because the chain kept slipping but I took the bike to another bike shop in Michigan City and the customer service at that bike shop was like night and day difference. The owners at the other bike shop were actually very intrigued about the bike and spent a couple of minutes talking about it and gave me some good guesses about the maker of the frame and explained in detail why they felt the frame was a higher end touring bike. The bike shop in Michigan City will have my business from now on as they did not treat me like I was bothering them.

Solid bike shop, explained things in detail. I like they can repair electric bikes. Bought a solid…read morebike that I have had no issues with for a year

They have a very competent crew and they get you in and out and stick to the estimate that they…read moregive to customers.

My bike needed a tune up and needed it quickly. I took it to G's and was extremely pleased, the…read morejob was done on time and done well. Highly recommend!

Bike station does good work. Prices are fair..I think sometimes people feel like a bike repair is…read moretoo much because a new bike is less expensive- Walmart mentality. Components cost money and so does labor. Bike station will not rip you off, but it isnt bargain basement pricing either. All of my repairs have been done in a timely fashion...even when parts are ordered, and after a repair or a tuneup the bike feels and rides like it is brand new.

I really wanted to support a River Park business and a local bike shop however my experience at…read moreAvenue Bike Shop was terrible. First, I was quoted a price of exactly 125.00 from the owner over the phone. Nothing else. Second, it took me three weeks to get my bike back and this is after I called each week to hear updates and how things were going with my bike. The 3rd week I got a call back from a employee not the owner and was told the price was $210.00!! When I did finally speak to the owner he said "Oh, I said 125.00 plus labor..." They give terrible customer service by withholding prices in writing (always do a printed invoice), not calling customers back and changing prices. Third, When I got my bike back it was not fixed! It was a bumpy ride, the gears would not shift without slipping. I had to take it to another shop in Plymouth to have the back gears fixed. At the end of the day, my bike still needed additional work! You are much better off getting your bike fixed off of Craigslist, from either Joe in Plymouth or the Goshen bike shop. Yes it is further away, but they FIX your bike and charge you very little and call you back. This is not a place for good deals, as even their in store retail bikes are overpriced and need some TLC.

They were awesome and found me 2 Beach umbrella anchors the only ones in town and at an awesome…read moreprice thank you

We rented bikes from Outpost while spending a long weekend in New Buffalo. We stopped by in person…read morethe day before to reserve two adult bikes and were told that they would be ready for pickup the next day at 11 am. Unfortunately, when we arrived at 11, the bikes weren't back from the previous rental pickup until close to 12 and then it took additional time for them to get them off the truck, get us helmets, etc. Since we had only rented them for a day, it was frustrating to have to wait around in the store not knowing when the bike truck would show back up. I wish the staff would have had a better understanding of the plans for the next day so that we could have spent our vacation time doing something more fun. Once we got the bikes, they were in good condition and rode well. We enjoyed riding around New Buffalo, Union Pier, and Three Oaks.

Great place to rent a bike for a country road ride. Inexpensive, easy to ride cruisers, trail maps…read morefor every distance and elevation, and a delightful manager.

I rented a bike last year and they delivered and picked up. Fair price and good service. I will…read morecall them again on my next trip out for the 4th.