I always love to here because staff is really helpful and soft spoken. It is always our first…read morepreference when we shop for our kids.

The girl working as cashier was so kind and helpful . The whole staff was awesom. it was great…read morevisit overall

perfect local store to buy kids clothing and toys. the owners has a nack for picking the most…read moreinspiring toys and the cutest outfits! Also, the employees are always so personalbe and helpful. They-really know their store inside and out. always gives me the best recommendations when I am out of ideas.

I really have no bad words for this place. It's in a different location than shown in the pictures…read morehere. It's on the west end tucked away off Stony Plain road by the cemetery, kinda of a seedy area. I came here because my toddler was teething really bad and they carry the best teething oil for aches and pain. I ordered online and it was ready the next day for pickup. Once you get there and go upstairs it's filled with beautiful children's clothing and toys. I didn't see anything for children older than 2 though. It is on the pricier side so if your looking for "bougie" this is it. The staff at the front was very nice and friendly, she was on the phone and let me browse.

I saw a lovely sneaker that is modeled by the mannequin. So I was enticed to check it out and try…read more What a disappointment though. It doesn't look like how I imagined it would be on my feet. Price was not within my budget but I was willing to spend. Oh well, off to another shop for more shopping. Employee was helpful, gave suggestions, and informed us on the on going deals. They have a pretty good selection on shoes and active wears.

I went Christmas shopping on Dec 20 and had the best service I think I have had in a store. A young…read moreman named Borys helped me find the perfect gifts for both my adult sons and did it with such grace and patience! We had to have been there for over an hour - he was honest in his suggestions, knowledgeable in the product and knew the trendy styles to help me out for each of my boys! Thanks so much he was really great !

Drive there and it was closed! No sign. All other locations open. Very disappointing and bad…read morebusiness practice. If you go - call ahead so you can make sure they are open.

Best second hand children's clothing in town!…read more When I was pregnant with my first child, my mother and I went to EVERY single consignment and used baby/children's shop we could find in Edmonton (about 15 of them)... many of which are now closed due to poor quality. Once Upon A Child stood out leaps and bounds beyond the rest! Their standard for quality is great! They do not accept dated or stained clothing unlike many of the used and consignment chops in town! They have a stamp card that you get stamped for every $10 in purchases... after filling up the card you get 20% off your next purchase. They also carry some new items including Bumbos and Robeez shoes! They aren't a consignment store but rather a used store where you can sell your gently used children's clothing for store credit or cash. If you select store credit to be used the same day - you save the GST on your purchase! They carry toys, strollers, cribs, high chairs, books, DVDs, and clothing! They carry children's clothing up to size 7 or 8. However, I have found that used children's clothing 2T and under is usually of the best quality because wee ones often wear their clothing only a few times - especially one time only holiday dresses. Once the kids are toddlers and running amok and eating grown up foods and growing slower it makes more sense that the clothing would be more worn. For 2T and under... why pay new when you can get close to new at a fraction of the cost?!?

Walked in to the store looking for Baby's R us, sort of expecting a tiny corner of the store…read more.. nearly Half was baby R us and I was actually impressed with how well organized the place was. Literally walked right up to what I needed with no issue. Probably would have given a 5 if the staff on floor was a bit more engaging as I did walk by a couple. My wife went to north side location and said exp was quite opposite, so I'd recommend this one if able

Toys R Us is one of those stores you have to be really careful about when shopping there. You'd be…read morecrazy to go anywhere near it mid-December and on. (Don't do it!) But if you go earlier or any other time, it's not so bad. I stopped by today to see if they would have anything for my little brother, and now I'm officially done my Christmas shopping. Woohoo, pat on the back for me! I know, I'm nuts. It wasn't that busy today, probably also because I went around noon hour. They had a clearance table of toys first thing when I walked in, and I was so stoked to find some really good toys for $1. Great stocking stuffers! I ended up getting my brother a really cool Disney Wall-E robot toy (no, not from the clearance, silly). I can't wait til he opens it on Christmas -- maybe he'll even let me try it out. That's probably another reason why I love Toys R Us too -- I'm still totally a kid, and I can spend hours here, playing with and looking at kids' toys. They always have a huge section of family board games, and then another for science and educational toys, books, electronic games and dvd's, bikes and outdoor sports toys, and of course the baby section. You can pretty much split the store into two halves too -- boys and girls. The girls section has dolls and is literally this big pink area. It really looks like someone just threw a bunch of Pepto everywhere. The boys section on the other hand, is full of toy cars and action figures. Of course. When it's not so busy, the service is pretty good. It's not hard to find a staff member there and ask them a question. They also have those price-checking machine thingies, where you just stick the item under it and scan the barcode for the price. Very convenient, as many items don't have the price directly on them.

Love these Companies that lure you in with huge discount coupons, having to put your email/cell #…read morein to get it. Then you go to use it and they have NO STOCK, OnLine or InStore! Can You Say SPAM?! Now my mailbox and phone will have nothing but spam from the GAP. What's the point if they have no shock?! Trying to reach customer service, no email on some AI Chat. Ridiculous!

I've found this location to be very hit and miss for variety, sizes, and customer service…read more My most recent trip here was during boxing week. I had ordered about $200 of clothes online for the kids for Christmas in November. Upon my daughter unwrapping one of the items, we discovered that the security tag was on the item DESPITE it being an item mailed to us from shopping online. I came in to the store and asked to have the security tag removed from my online order. The look and treatment we were given, was quite disappointing. Almost as though we were being accused of shoplifting. The woman (who I believe to have been a shift supervisor or manager) was quite harsh in tone and said repeatedly that they wouldn't take it off without the receipt. I suggested to her that we call the Gap 1-800 number so they could look up my order and confirm to her that I had paid because I had long ago recycled all the packaging/invoice in November. Eventually she agreed to just take the tag off, I guess she didn't want to call the 1-800 number but the treatment we received and the tone that we were spoken to was quite disappointing. We had planned on buying some other stuff there that day but my husband was having none of that after our experience. So we walked just around the block to Osh Kosh Carters and Justice and happily boxing day shopped there. This most recent experience would be a 2 star for sure but I'll still give it a 3 overall.

I've been on a quest for the past 2 weeks to find a new pair of lined, black, leather gloves…read more I usually wait for an "end of the season" sale at The Bay or Mark's Work Wearhouse, but I guess I left it too late. I've been running around from store to store with no luck. I decided to try Roots since it was close. I asked the clerk if there were any leather gloves. She said, "One left". Would you believe they were made exactly for my short, stubby hands? The only problem was the price. $88.00 Yikes. Not on sale. Ugh. I had to take them. They are beautiful. The cash-out procedure is the usual annoying thing. We need your email, we will spam you forever.... Very nice staff. The store is so clean and organized. Much nicer than the one on Whyte Ave. Of course the parking is better too. Sanitation station by the front door.

This is the place to come for Roots clothing in Edmonton. They're not really an outlet in the way…read morethat I'm used to (I live in California), as they had the same styles and selection of current styles that the West Edmonton mall location had on offer. I'm used to outlets offering different lines, albeit sometimes at a lower quality, so it's nice that they are selling the same quality. The main attraction is that they have a sizable clearance section in the back. We all know that Roots can be a bit spendy, so this is the way to stretch your dollars a bit further. Seriously, if I had known about this store, I would have just come here rather than going to the other location first. I got some great deals that I was happy with, and I was even able to use a coupon to sweeten the deal.

Bought a swimsuit, left the liner on it was brand new and they wouldn't return it, after they said…read morethey wouldn't return it I was upset and one of the girl workers started laughing. so unprofessional and pathetic. don't go and waste your money here

I love shopping here. I used to think all of their jewellery was very juvenile, but I think they…read morechanged it up because now I love the stuff they have. Ardene's is a less expensive place to buy fashion jewellery. They also sell scarves, t-shirts, leggings, hats, etc. I don't buy any of the clothing from here because it truly is meant for 15 year old prepubescent girls, but the jewellery has a little more variety. This store often has 10 for $10 sales, or 5 for $10 sales. This is the whole reason I go here instead of a store like Claire's. Chances are if I walk into a jewellery store, I will be spending at least $10, so why not stalk up? The last time I went here, I bought 5 headbands for $10. It did take me a while to pick 5 out, and this is really the only downside. The staff here are also really nice. They always say hello when I walk in and offer help. I will continue to shop here until I "grow" out of it, which by the looks of it, will not happen anytime soon.