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    Carter's Babies & Kids

    2.6 (8 reviews)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    Leanna R.

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    6 years ago

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    Nikki W.

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    6 years ago

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    8 years ago

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    Nikki W.

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    11 years ago

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    Nikki W.

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    10 years ago

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    Nikki W.

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    8 years ago

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    Nikki W.

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    12 years ago

    Love the clothes and the sales! Clean store and friendly staff:))

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    Once Upon A Child - What's needed as of 10.25.24

    Once Upon A Child

    1.9(46 reviews)
    0.9 mi
    $

    I'm extremely disappointed. I called ahead to confirm they were accepting a large amount of…read morespecific sizes and winter gear; they assured me it was fine. After driving an hour and 30 minutes and waiting another hour in-store, they rejected over half my items--tons of GENTLY USED or NEW Nike, Carhartt, Columbia, Old Navy, and Under Armor gear--claiming they were 'overworn' or 'too much winter' stock. To make matters worse, the staff was rude and demanded sellers to stay in the building for the full one and a half to two-hour sort despite their text notification system. I drove two hours round-trip for nothing. Save your time and go elsewhere!!

    We purchased over $100 worth of items, but only about $67 in clothing made it in the bag. I even…read moreasked the employee who was ringing us up, are you sure this is all the clothing? What happened to the stack of pants that you rung up? And he swore it was in the bag with the receipt. But when we got home, there was no receipt in the bag, and about half the items were missing. My work hours are during the store's open hours and both my kids had school events this week, so it took a couple days and being 30 minutes late to work to be able to go back in and speak with the manager, because my attempts at calling the store were unsuccessfu.. The number listed on Apple Maps sounds like it goes to a fax machine, as no one ever answered the rings and there's a weird high pitch noise after 3 rings. Without a receipt, the manager wouldn't do anything for me, even though I brought all the tags from the items that we did have, and we used our phone number during checkout ...so she should've been able to look up the receipt. This feels like a purposeful hustle, considering we paid cash. The customer service from the manager was unsatisfactory and unhelpful and she was flippant about the whole thing. "If you don't have a receipt we can't help you". YOUR EMPLOYEE DIDN'T GIVE ME A RECEIPT, that's clearly the problem. She said I would have to find the owner (who doesn't work on weekends) but gave me no contact info. The other employees were kind and understanding and I could tell that they wanted to help but couldn't. If you go here, pay with a credit card so there's a paper trail and make sure to count your items before you leave the counter. I used to actually like this place, but because of this, I will never go here again.

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    Once Upon A Child
    Once Upon A Child - Does that look like over $100 in items to you?

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    Carter's Babies & Kids - childcloth - Updated May 2026

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