I had a dent on my passenger side rear panel from a parking lot encounter with another vehicle. The repair was done on time and the results were great. Doesn't look at all that it had been dented. The staff were all very friendly and accommodating. I was impressed by the clean work areas and the professionalism of the staff. I wouldn't hesitate to recommend them to anyone in need of body work on their auto. read more

Brought my Toyota Tundra truck into this shop and they told me all I needed done was a valve body replacement. I told the shop the truck is older and if it needed both a valve body and transmission I wouldn't want to do the repairs I'd just get rid of it because of the cost for both being as much as the truck was worth. He said the transmission was fine because there was no metal in the pan so I just had them repair the valve body. A month later my truck wouldn't go in reverse or would but slowly and would barely move. I brought it back up there and now they tell me I now need a whole new transmission. I then call the owner Mike after speaking to Brandon about all that was said prior. He tells me he's going to figure it out and call me back. I never get a call back. I just get a text stating my truck is ready to be picked up and no charge. I am now thankful for his service thinking it's repaired and ready to go. Fast forward to my wife picking it up and now the trucks clutch is getting stuck when it tries to shift. My wife asks them if we should get rid of the truck and they say yes. After hearing this from my wife I tried calling Mike to get some clarification on what was meant when he told my wife to get rid of it. At this point he wouldn't answer my phone calls or return my calls. I can't tell if this guy isn't honest or if they just don't have any clue what they are doing. Either way not returning phone calls is unprofessional and shady so that tells me something was definitely up. After speaking to another transmission shop I find out on Toyota trucks having not metal in the pan isn't indicative of not needing a new transmission. So the truck probably needed both from the start. I now have oil leaking from the truck after the so called repair they made and the clutch is sticking with what seems like even more issues. Conclusion, I wouldn't recommend taking your vehicle to this shop. They are either dishonest or have no clue what they are doing. read more

The service provided at Carter's Transmissions was great and completed in a timely manner. They are very knowledgeable and respectful, I will be bringing my vehicle back for any other services needed. read more

Was referred to this shop by another drivetrain specialist. Brandon went out of his way to make sure I was taken care of. The price was more than fair. read more

On June 18, 2024, I had my vehicle towed to this shop after speaking with the seemingly professional owner. However, things changed once my vehicle arrived. The following day, I received a call from someone named Brandon, who was profoundly rude and disrespectful. He informed me that my vehicle needed an ECM (his exact words) that modulated my fuel pump, which had caused damage to the fuel pump. According to him, both the fuel pump and the ECM needed replacement, at a total cost of $2,300. When I began asking questions about these issues, he immediately became apprehensive, dismissive, and argumentative without any apparent reason. His voice was elevated, and he told me that if I wanted to come and get my vehicle, I could. I was merely asking questions about the repairs, which I had every right to do. I told him I would call him back and asked how much time the repairs would take. He responded that insurance adjusters usually ask those types of questions, and it was difficult to determine, but eventually said it would take around five hours and that he needed to make some money. Suspicious, I contacted Gullo Toyota parts department and learned that the part Brandon referred to as an ECM was actually a Fuel Pump Control Module (FPCM). The Toyota rep told me he had never seen both parts replaced together in his 30 plus years with Toyota and advised me to get more information, and ask for the modulator reading. Feeling uneasy, I considered having my vehicle towed to the dealer, and reached out to my brother. My brother intervened and the repair costs mysteriously dropped from $2,300 to just over $900. Needing my vehicle, I agreed to the repairs and asked for the sway bar links to be replaced as well. On June 21st, I was informed that my vehicle was ready. When I arrived, my AMEX card was declined for the total amount due because another transaction was pending, leaving only $1,000 available credit. Brandon either didn't know how to use their credit card machine or simply didn't want to. I asked if he could adjust the amount, which seemed to be too difficult for him. I reached out to my sister to use one of her cards and since she wasn't present, Brandon had to communicate with her by phone. His uninformed and unprofessional behavior, characterized by belligerence only escalated. My sister provided him with three different credit card numbers (all clear with extreme limits), which he failed to write down correctly or properly input into their credit card machine, so they were all declined. He became agitated, rolling his eyes, breathing deeply, and eventually raised his voice at me, saying, "when you get it together, let me know. We're about to close," and walked out of the office. When I checked the credit card numbers he had written down, none matched what my sister had provided. I took one of the numbers myself. When he returned, I told him to calm down and focus on what he was doing. He again grudgingly typed in the numbers, and the transaction was completed. His hostile and ignorant behavior was absolutely appalling. At this moment, I just wanted my keys, my vehicle and to leave this demonic encounter. On June 27, I contacted Carter's Transmission about the warranty after paying them $1,179.35 (including a $34.35 credit card fee not properly disclosed). The receipt also didn't mention the ECM modulator Brandon said was necessary. The owner told me the warranty information was on the receipt. When I informed him it wasn't, he asked me to come in to speak with him in person and failed to provide the information by phone. He was very rude and elusive and asked if my car was running. When I asked if they replaced the parts I was charged for with new, used, or any parts at all, his only response was that he was busy and hung up the phone. Mike is aware of his son's very poor behavior because the apple doesn't fall far from the tree. In the event of any problems in the immediate future associated with the work they've done, I will handle it through the courts and with the credit card company. The disrespect, unprofessional behavior and racism are profound. I firmly believe in the tenets of the Word of God: "Whatever you sow, you will also reap." I'm planning to have my vehicle inspected to determine the work that was done. I would not recommend anyone do business with this establishment. read more

Carter's Automatic Transmission Service - No other details were given aside from this unprofessional receipt. - Transmission Repair Near Me - Houston, Texas

From the moment I arrived I was welcomed by Gus and his staff. My buddy's 2009 Silverado was in need of a transmission, and Brandon didn't hesitate to work with and help us . He was very knowledgeable on our transmission problem and had it running by the next day! I don't regret coming to Carters transmissions and Im very grateful to Brandon for doing such amazing work! read more

I brought my car in for a routine maintenance check and they provided a detailed breakdown of the services and costs upfront. The transparency in pricing made me feel confident in their recommendations. Thank you! read more

I went to Carter's Transmissions for a transmission leak, but had more leaks than that. These were some of the nicest people I have ever met. they were fast to look at my car worked on it quickly and got through with my car and got me home the same day. The price was reasonable,lower than I thought. A very good experience and I would definitely would go there again! They fixed my car and it doesn't leak any more! Sharon read more

Years ago I used to take my cars here and my transmissions would be repaired within a day or two. I have been a customer of theirs for about 6 plus or minus years with about 6 rebuilds. The good side I saw was they knew at these times I was strapped for cash and know that I would always return. They would allow me to drive off with my car knowing that within a week I would come back with another partial payment or the whole thing. I did not take my cars here anymore not because of bad service or attitude but because the upgrades on my car required some real professional transmission rebuilders that could build cars to hold up and over 500 horse powers. My last transmission held up for about 2 weeks but not because of Mike Carter's doing but because this was when I really needed to start taking my car to the high performance side of the transmission market. Business has taken a big down toll on their establishment from the grapevine and from driving by and seeing what is going on. They had somewhat reasonable prices but I hope they came down a little since they really need to draw their clientel back that they have lost to competition. May your wife and father rest in peace MIke, your intentions are always good. read more

I'm a barber student and I only need three months till I graduate well my transmission going out so by faith I landed at Carter's shop. They quoted me fair ( best deal in town plus good work) and got a new transmission put in within 24 hours. Thank you for helping me out Mr. Mike Carter . And they drop me off and pick me up , who does that, well Mike Carter does. Friendly staff and very helpful. I will be back for other services in the future because I found my new auto shop. Again thanks to the whole staffalso for making me feel welcome and fixing my car so quick now I can get to school and graduate. read more

I don't usually write reviews. But Carter's service was beyond my expectations. I had my car towed there to be worked on. The price was much cheaper than the other service stations I contacted. I was very pleased with the price. They even threw in a free oil change:). One of the men working there (Tommy) was friendly and extremely helpful thru the entire process. I would recommend Carter's Transmissions to anyone having work done! read more

I highly recommend Carter's Transmission. The workers were very open and honest with my about my car. The quality of work that was performed was amazing. I will recommend the shop to my friends and family. Love supporting locals. read more

Fast and reliable service, Tommy took really good care of my car . Definitely will be back again !

Finally found an honest and reliable transmission and car repair shop. Instead of the typical $2000 to $3000 (4WD) or more for a new transmission you hear from almost every other shop, Carter's only fixed the specific part that was broken and saved me thousands. Repair was made last year and truck is still running great. 5 stars! read more

Came here for my routine maintenance on my vehicle and was very disappointed in how they did not do a good job on cleaning up the mess that was made underneath my vehicle and the quality of work. The major disappointment and disgusting part of this company was when I was paying out for the services the workers inside the sales office using the "N" word and many other derogatory comments. They also thought it would be funny to throw cockroaches around the office which made the situation even worse than what it already was. I'm obviously not ever again going to do business with this vehicle maintenance facility. I strongly recommend that everyone else do the same. read more

Good Honest and dependable Service. Was looking to sell my car but needed transmission fixed first, Mike gave me a awesome price! Thanks

Awesome experience. Determined that transmission needed to be rebuilt. Had the work completed before closing. I wouldn't take my vehicle anywhere else for transmission service. read more

I was so impressed with the work they did on my car I brought my other vehicle to them, and ended up leaving with another vehicle I purchased through them, very honest straight forward guys I'll recommend to any and everybody the truck I bought runs strong, drives great and got it for a great price I highly doubt I'll seek maintenance from anywhere else very clean,fast and efficient work read more