To Whom It May Concern, I am writing to express my…read moredisappointment regarding the customer service I received from the manager on duty at the Lowe's Altamonte Springs location on State Road 434 on July 16, 2026, at approximately 5:00 PM. Earlier that day, I received an online order that was delivered to my home. When I returned from work and reviewed the delivery, I discovered that the product I received was not the product I intended to purchase. I had ordered a paver base Step 1 product containing aggregate stone for stabilizing soil prior to installing pavers. After speaking with a customer service representative, I learned that the product listed on Lowe's website was not accurately represented and that the item number was associated with a different product than what I expected to receive. I requested to speak with a manager to discuss options for correcting the issue. Unfortunately, the manager's demeanor was unprofessional from the beginning of the conversation. Rather than listening to my concerns, she immediately stated that the product had been verified and that the store did not carry the product I believed I had ordered, despite it being listed under the same item number. I suggested a reasonable solution: pick up the incorrect product and deliver the correct item from another Lowe's location that had it in stock. However, throughout the conversation, the manager repeatedly interrupted me and did not allow me to fully explain my concerns. I attempted to explain that Lowe's should have notified me if the item I purchased was not actually available as represented online. Instead of discussing potential solutions, she repeatedly stated that the only action she would take was to schedule a return pickup and that nothing further would be done to resolve the situation. When I asked if this was truly how Lowe's handled customer concerns and whether no effort would be made to correct an apparent website or fulfillment issue, she replied that this was company policy. The conversation became increasingly frustrating because I felt my concerns were being dismissed rather than addressed. While I acknowledge that I became upset during the discussion, it was only after repeated interruptions and an apparent unwillingness to listen or work toward a solution, I had enough of the interruptions and stayed shut up. The manager ended the call by hanging up on me. Rude Afterward, I attempted several times to call the store back but was redirected to corporate customer service. The experience left me feeling that the manager lacked the customer service and conflict-resolution skills expected of someone in a leadership position. I am disappointed because I have always believed that customer service should focus on finding solutions when issues arise. While mistakes can happen, the response to those mistakes is what defines a company's commitment to its customers. Unfortunately, my experience at this location did not reflect that commitment. I hope Lowe's will review this incident and provide additional training and guidance to ensure that customers are treated respectfully and that managers are equipped to effectively resolve concerns when they arise.

Buyer beware! Appliance Service Issues:…read more I would not recommend doing business with Lowe's. Or Whirlpool. Or Flamingo Appliance Repair. I bought a Whirlpool dryer from this Lowe's 6 months ago and it's blowing cold air...again. There's no recourse of action. I would not recommend them. On 8/4/25: I purchased a Whirlpool dryer with a 1 year warranty from Lowes in Altamonte Springs. November 2025: Dryer stopped blowing hot air. Lowe's denied responsibility and directed me to Whirlpool warranty, who directed me to Flamingo Appliance Repair. 12/2/25 Flamingo Appliance Repair fixed the problem by replacing a heat sensor. 2/2/2026: Dryer stopped blowing hot air again. The soonest Flamingo could come out was 2/10. 2/10/2026 an automated text announced the tech couldn't make it and provided a link to reschedule my appointment. The soonest availability was 2/18. 2/18/2026 At 8:51am an automated text announced the tech couldn't make it and provided a link to reschedule my appointment. The soonest availability was 2/25/25. I phoned Lowe's, who claimed no responsibility once the appliance is sold. Lowe's directed me to Whirlpool. Whirlpool denied responsibility and directed me to Flamingo Appliance Repair. Flamingo said only option was to reschedule service for 2/25 or later . I would not recommend doing business with this team. D Tomaselli