Bought a 2025 gmc terrain. 2 weeks after purchase a rock cracked my windshield on my driver side. I have been waiting for 3 months for a replacement windshield. There are no ETA's and the last phone call to service department I was spoken to very rudely and hung up on. We have purchased two brand new vehicles from Carter and to be treated like that was appalling. Just a heads up to anyone buying a new vehicle. read more

I called to get a simple extra key made. I was told I had to get programmed. Has no buttons on it or anything. I just put the key in the door to open and I just put the key in into the ignition start no automatic nothing. The person told me to come in make an appointment get the card the key. I told him that was a scam and it's ridiculous and I will live with one key. read more

***VERY DISAPPOINTED*** I have taken my vehicle here for some fairly expensive work in the amount of over $8000.00 on two recent visits. I am satisfied with the work completed by the mechanic. Two major issues as far as customer TRUST and customer SERVICE is concerned: *1)* The problem is that I have a DVD player in my vehicle and a DVD in went missing from my vehicle after the first visit. I notified the service department and was informed no one would touch the DVD. I know with almost certainty the mechanic would not do such a thing. I just wanted to notify and let them know what happened with my daughter's favorite DVD. I didn't get an offer of reimbursement. *2)* The second *MAJOR* issue is that my DVD stopped working after I dropped off my vehicle after the first visit (when the DVD went missing). I didn't realize the DVD player was no longer working as I hadn't used the DVD player since my first service visit. I did take it back to have their Service department assess my DVD player. I know the service advisor did what he could in his limited capacity to rectify the situation. I was told the DVD unit would need to be replace at a cost of approximately $700(!!!) And possibly labor charge 'could' be deducted. My DVD player will not accept any DVD as the DVD player carriage has been broken. I have had *NO* issues with the DVD player until I took my car in for the first visit. I am satisfied with the work from the mechanic. I am very disappointed with my missing DVD and broken DVD player. Too many coincidences not resolved to my satisfaction. I don't trust how this dealership handled my car while in their care and am deeply disappointed. I am willing to pay for work done but if my vehicle is worse off and costing me more money i.e. when my DVD player was working before does not make for a happy customer. Where the heck is my missing DVD? How did my DVD player get broken? *You've been warned* read more

This review is for the service department. I booked an appointment for an oil change for 1030 am. I also needed the drivers side rain guard re-fastened as it makes noise when driving at higher speeds. So I had to come to the place where I bought the truck, or else I wouldn't have come here in first place, as it's out of the way and inconvenient. But the warranty covered it, so I had the opportunity to finally get it done. It was 4 hours later I got my truck back. Very unhappy about how long it took, as I had to wait around for it to be done. I spoke to the service manager, and there was nothing that he even did to speed things up, or to make the situation better.. At the end they didn't even call me to tell me it was done. Worst service I've had, it should have taken max 1 hour! 4 hours later WOW! read more

My first truck I bought of them was a straight lemon only paid five grand thank god had to post some stuff on google just to get my money back then I got a 2014 gmc nothing but problems I've had it for a year and I've been back to the dealership 15 times for something new and every time I leave seems like something new happens well I finally got sick and tired of there shot and went to a different mechanic and he showed me that my truck was unsafe to drive do to frame damage these fucking clowns didn't see it but the other guy did straight bs so I've been going there with a sign saying don't buy from here they sell lemons hopefully they lose the $40,000 like I did I would not recommend this place bunch of goofs I can't believe this shit definitely gonna try and sue them this hilarious so I've been driving it around for a year while unsafe lol read more

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Warning for their over charge service! Got an issue with my Pontiac Vibe to start me car. Have them checked. Ms. Kirsten called back and told me $180 for diagnostic and $520 for starter replacement (all amount with tax included). It was interesting that at the first place I was told that the cost would be $650 on the phone. After I tell them I am not going to fix it for the moment and want the car back. They then show me the estimation on paper is $520. Not sure if that is a mistake or purposely giving the quote at first place on phone with higher amount hoping people will simply accept it after the call. End up I have Canadian tire to do the starter replacement for $330. Was told by Canadian staff that, the diagnostic of such a problem will probably charge less than $90. Their charge about double to other. If you can find a trustable small shop for repair, you may even save more money. What a rid off! read more

So the first time I went to a non-carter garage they had so many questions about what actually happened At Carter with service!!! When I went to carter. There has been no upkeep on the oil system as it needed a engine flush, they have no clue how Carter Serviced the interior air filter, the engine oil was completely filthy. - What they hell has Carter been doing. Additionally the transmission fluid is at a critical state after 4 years of Carter "service" Carter attempted to by our Cadillac for $20 K after 2 years. This place has a lot to answer for. They Made us wait until after our "service" expired and then charged us for that service - withholding this information and holding us at ransom .. Additionally NOT dealing with the APPLE Car compatibility .. telling us that our phones are faulty NOT Cadillac .. the service manager never followed up with us for poor service .. the car was supposed to be detailed after every service and this was omitted ever time except for the one time I PAID to get it done and it wasn't even cleaned .. seriously I had to wait until 5 year later to find out multiple services were not completed on my LUXURY VEHICLE - WE WERER COMPLETELY HOSED BY CARTER GM With ZERO care from even the General Manager read more

I posted earlier about my terrible service apt, and how upset I was with the poor service and that I would never go back there to get serviced or buy. Thought I should give a update... A manager called later in the day and asked if I made it to my service apt...obviously the service rep I delt with did not go to his manager like I asked. I told him my experience, he apologized and is going to look in to it said he would try to do something for me and would get back to me. I should have just asked to speak stright to the manager the second I was receiving poor service when I was there, leson learned. read more

First, credit where it's due; the car drives well and I have had no problems with it whatsoever. Hopefully, my review of this dealership is not a reflection of the values of GM as a whole. Summary: Zaheed was great. Roger was great. Linda made the whole experience terrible. Had to pay more than we originally agreed upon. Review: When I first started looking at the Chevy Volt 16 on the internet, I was very interested and wanted more information. I had called several dealerships, and it wasn't until I reached Zaheed from Carter GM, that I reached someone who knew what they were talking about well and was willing to help. After having talked with Zaheed about the vehicle, he was very helpful in pointing out the different incentives that I would qualify for given that it is an electric vehicle (EV). Seeing as he was extremely helpful and not pushy, I decided to go ahead an put in an order for the vehicle. At the time, since the car was just released, he set my expectations for the car to arrive in 2 months since it was still being produced. During this time, he kept in contact to ensure that I was well taken care of and he even gave me updates as soon as he received them. I was also in touch with Roger from Financing, who was very nice and thorough on the process and expected rates. After a month, Zaheed calls to give me good news, letting me know that although the car I ordered was still being built, Carter GM was going to be receiving stock of the Volt 16 that was exactly the same as I requested. Asking if I'd be interested, he reserved the vehicle coming in earlier, allowing me to get the car quicker. When the car arrived, he gave me a call to come in and take a look. It was everything I was originally looking for, with one exception: it had an extra car charger. Letting Zaheed know that I wouldn't need a second charger, he kindly mentioned that it wasn't a problem and he would chat with Linda the Sales Manager. Here is where my experience turned from one of the most positive I've had to literally the worst customer experience ever. To better illustrate my point in a slightly poetic way, it was as if Zaheed and Roger baked the most delicious cake, and Linda the Sales manager came in, took the cake, threw it at my feet and decided to trample it some more. At this point, after looking at the car, and being assured that the second charger was a non-problem, I was happy and was ready to go ahead with the purchase. Then Linda came and said that she would not be able to remove the charger from the vehicle order because that's how it came delivered. I asked if there were alternatives to the situation, such as having the part go to the parts centre for other customers, or even taking the charger and putting it into the car (that I originally ordered) so that someone else could benefit. She quickly said "No" and that it wasn't something she could do. She said that I can try to sell the second charger by myself afterwards, since she had "no clue what to do with a charger" and that she "won't be able sell it". How could she not find to sell it to? She is the SALES manager of a large car dealership, whose entire role is to lead other SALES people to SELL product. Secondly, why did she order the second charger in the first place if she can't sell it? During this time, she was very rude and mentioned I can take it or leave it while continually raising her voice (who does that?) albeit Zaheed and I trying to keep our conversation civil. I let her know that if this was the case, I would be OK with waiting for a month for the car I had originally ordered. She quickly became very defensive and said that she was certain that the car would not arrive any time soon and to expect to "wait maybe 3, 4 or even 5 months." Given that the car I was using at the time was experiencing issues (she didn't know about this, so I highly doubt it's some elaborate sales tactic), I needed a car for work so I decided to go deeper into the rabbit hole. Long story cut short, I ended up being forced to pay for half the cost of the charger on top of my purchase (while not receiving the charger at all ) to take delivery of the car. With a bitter taste in my mouth, I didn't end up purchasing any accessories at all since I wanted to get out of there for good (it took 6 hours to deal with Linda). Despite everything, thanks to Zaheed and Roger for your excellent service; please know that none of this negative experience was due to either of you. With that said, aside from the oil changes included in my purchase, I won't likely be back for any future car needs thanks to Linda. read more

This review is for the parts department. Carter GM's parts department has never let me down when it comes to finding original OEM parts for my Chevrolet. Even when I have an old part number from some obscure parts manual they are usually able to cross reference it. Also, if they have to ship the part in from the US it usually comes faster than they say. I'm fortunate to have helpful friendly people at Carter GM's parts counter. Thank you guys for your amazing service. My only suggestion would be to keep the parts counter open later and seven days a week. read more

Bought a 2020 Silverado 1500 from Carter. Very good vehicle but the service dept is very sub par. My first oil change I had to argue with them on what oil to put into the engine. They were going to put the wrong oil in and finally after they made phone calls they had to admit they were wrong. Good thing because I could see engone problem and they would say I put the wrong oil in. The oil should be )W-20 Dex2 D. The D is important on the 3.0 diesel engine. Then I had a grease leak in the boot of one of my CV Axles. I took a pic of where I thought the problem was. They booked me in and called me back within 5 minutes. Told me it was not covered. I would accept their findings if they physically looked at the problem. They didn't, only relying on the pic I took. Totlly unprofessional and very poor service. I went to another place and without any hesitation they physically looked at the problem and told me their findings immediately. read more

GM Carter returned my car with bodydamage that I had to pay a deductible of $300. Do not have any mechanical repairs done at this shop. The battery issue was eventually solved only to have my car damaged. read more

Well the manager called today and we will try and fix the problem this Saturday. Thank you for your prompt response see you Saturday.

Bought a car from this dealership and have issues after owning the car one month. No help to fix the problem or try to reduce cost to fix the problem. I wont be back. read more

If I could give a 0 I would. Called about a used truck they had listed & was assured it was available. One hour later we arrived at dealership, walked over to look at truck & it had a large SOLD sign on dashboard. No other vehicle was offered as a replacement or anything similar. It was VERY obvious they didn't want our business. Salesman David gets the credit for this. 2 days later I received a phone call from David, truck was now available, wth??? After having to take 2 vehicles, 2 bridge tolls and a 40 minute drive I wouldn't waste my time driving back to dealership. VERY POOR customer service read more

We came from Prince George to purchase a used traverse and Kevin was amazing to us. He worked out all the foreseeable kinks from afar, then when we got to finance Al was incredible with finding what works best for our family. When we got to Burnaby, we found a minor issue and they drove it straight into the shop to have it fixed. We couldn't have imagined a better experience, let alone doing it from so far away. Thank you Carter GM! read more

We just purchased a 2018 Equinox from Carter Burnaby. It was a pleasant experience, No hassle, no pressure, everyone treated us in a friendly, courteous manner, we felt good about the entire experience. We would certainly deal with these folks again. W & J read more

I bought a Cadillac under a little bit of pressure, called out the things that concerned me with it and was assured they would be covered or were already fixed. Within 2 weeks whole windshield cracked in half. 2 months later car needed 3500$ in work including a serious and older than my purchase date oil leak only some being covered by warranty ,BUT the car was supposed certified and inspected ? how did they miss a giant oil leak on a low mileage car? . another month later two more issues surfaced including losing power steering on the highway with a child in the car. Carter Burnaby said they would help me out but they did not , tried Carter North Vancouver next and they guy there was the rudest most incompetent salesman that I could have ever imagined existed. This place will tell you anything you want to hear but I can assure you it is a place you will always leave feeling used and hopeless. Worst car purchase and most expensive out of the 30+ lifetime car purchases and was the only one I did at a "certified" dealer which means nothing apparently. I have had better dealings with those shady places at the side of the highway that sell american and auction cars. Never going back here even for service and warning all others to please stay away from their used inventory for your own good and your families safety.! read more

This review is particularly with delivery of a "brand new" Chevy Volt. I got there on Sunday noon and sealed the deal with the sales rep. The vehicle will be prepared (wash, clean, polish, etc) for pick up the next day after work. It's a brand new 2018 Volt. Though I got it January 2019. So I got there after work and showed me the car. This is my 5th car to buy brand new so I know what to look at or what to inspect. I noticed there are a lot of swirls and scratches (some are deep) caused by their detailer washing brush. I mentioned that to the sales rep and he assured me that it will be polished by a expert detailer to remove those defects while we're doing all the paper works. It was already dark when we finished and I was told that the car has been polished and scratch free. I trusted him since its already dark and I didn't have enough light to verify it so I drove the car back home. The next day, I was about to drive it to work and I noticed scratches some are deep and long, lots of swirls as well. I was so disappointed. Also, I opened the hood and the hatchback door and there are mud accumulations. The whole surface of the car is rough (contaminants accumulation due to being stock in the lot for sometime) that means no polishing has been done on it at all! I notified the sales rep and sent him some photos of it. He asked me to bring it back and have it polished again. I declined! I just lost my trust to them. To me, I've given them second chance already. Going in there is just a waste of time. Not to mention, it's brand new ands its got 71km in it. I asked him if this is a demo and I was told no. I thought it was, use to drive test for their potential buyers. The main reason I don't recommend this dealership is the way they deliver the car. It's a brand new, supposed to be delivered brand new. Go somewhere else! No work quality. Full of lies read more

First, The shuttle driver was given the wrong address at the end of the day with no time to come get me, I couldnt leave the car at the dealership overnight but they didnt seem to care so I had to take transit to get the car. It was supposed to be covered under warranty, but I had a bill for $250 and conveniently, the service consultant who messed up the shuttle driver was gone for the day so they couldnt explain what was done and what I was paying for. Not to mention they gave me the keys to my car and I was blocked in by one of their service guys who just parked diagonally across the exit LASTLY, the power steering pump they replaced is not working right and LOUDER than before I brought it in So this means I have to take another day, bring it back in and leave it in case they can get their act together and fix the problem and tell me what i'm paying for read more

I can't give a zero. Worst ever. Do not try and get help from the Service Manager Lawrence, he is useless. He is rude and disinterested in helping. I will never visit this Service department again and will spread the word to stay clear. read more

If I could give -1 stars I would. I sent my car into Carter GM to get my car inspected, and to get an oil change. I came to pick my car up after all was said and done, and paid for all said services. After I picked my car up I noticed my oil life monitor was not reset, and I received no sticker on my car. So I called in and the service employee I spoke to assured me I got my oil changed... I took my car to my boyfriend who is a mechanic at a different dealership to check my car... he looked at the oil and it was still dirty. I paid for an oil change that didn't even happen. I will be taking all my mechanical needs to Dueck from now on. It is theft from trusting customers. read more

Had a terrible experience buying a new truck from Carter GM Burnaby (Brentwood Location). My sales man was very nice and I was impressed with him at first. I had come in on a Saturday and was in the market for a New/or Lightly used truck depending on the deals given and my budget. As it is the end of the season my salesmen advised me he had a special promotion to get rid of New 2014's as they were making room for the 2016's I was excited because he said he would give me a fantastic deal. I told him I had to think about it and discuss it with my wife. After my wife's approval I came in first thing Sunday (Fathers Day) to give it a look. We took it for a quick test Drive and he started explaining some of the features of the vehicle as the sticker with the options had already been removed from the window. It had the extra tow package, Bluetooth wireless, crew cab, and On-Star that hooks up to your phone and tells your engines diagnostics/ maintenance schedule etc which he would show me how to hook up after we got out of the business office as it now was getting late (I had gone home and come back after some thinking). we negotiated a price that we both thought was fair and it now being the end of the day he quickly shuffled me into the business managers office to sign. Whilst I was in there he came in to tell me he was hooking up the on star package and would be back to see me when I was finished with my bank documents. The service was fast and I was quickly approved. He came back and got me and we went off to the on-site insurance to get all my insurance up to date. He was kind enough to even drop me off at my house as I drove our other vehicle in there that day. I work shift work out of town and had to catch a flight out the following afternoon, so I didn't really have a chance to get in play with the features or drive it anywhere. I went to work up north. I was surprised to get a phone call from him a couple days later asking how my new truck was. I told him I didn't really get a chance to drive it nor could I hook up to the On-Star and still required his assistance. He promptly told me that this truck didn't have hat feature and he told me on The way to the insurance office. I replied to him that even if he had told me, which he didn't. It was after I had already purchased the car and signed my name. I told him I would have taken issue with that immediately. I asked him to please have it installed on my truck as per our agreement. He went to his managers and installers only to find out that you could not add this On Star feature to my truck and asked me if I would like to add fog lights and a spray liner free of charge to the truck as I showed interest in adding fog lights during our sales conversation.i was told I could add the fog lights at dealer cost along with anything else like wheel well liners etc. I told him I would rather have them just put me into the same truck or similar with he options I purchased so he looked into it for me and found a new 2015 truck with the same options plus the On-star that I purchased but it would be an extra 50$ every 2 weeks. I wasn't impressed, as I am now being upsold on a feature that I was sold initially and now paying for their mistake or just bad business practices. I declined told him to find me a 2014 for a straight across trade. He refused. I got a text later that night from him saying he knew he made a mistake and asked me to help him out. I took the night to think about it and would like to install the fog lights and trade in my plain wheels for something a little nicer. I thought this was a fair trade. He said he would see what he could do, but then just referred me to his sales manager. By this time now I had made a complaint with GM Canada and a file made as I could see this was heading in a negative direction. The ambassador as they called themselves on the hotline was very helpful and kind. Looked into my bill of sale and saw that the feature was listed on there with the word DELETE written beside it. She said it was weird and she had never seen that before. She mentioned she would be inquiring further with the dealership and would get back to me within 72 hours. I then got a call from my salesmans manager who stated that it also wasn't possible to add fog lights to my trim level of truck and that the shop quoted her 1500$ to do the work even if they could they wouldn't. I told her that I had made a formal complaint with GM Canada and she just brushed it off saying "that's not going to do anything they might call and ask what happened but that's it" she then tried bully tactics with me and said that the option of onstar was on 350$ and she would be generous and give me 500$ for the miscommunication to use on either the spray liner or whichever I choose. I don't understand how if the feature is only 350$ then how could they justify charging me an extra 50$ bi-weekly for the same truck with the option. Shiny trucks empty promises! read more

Had a terrible experience with the Used car salesman Nicholas Saw. Went into the dealership looking for a small run around. Found a Sonic and got a fair price on it. I also asked about a second vehicle. I sent an email to Nick asking for better pricing on a list of vehicles I was interested in. I got a very rude email reply and was basically told to f*** off because I was asking for too big a discount. Word for word, his reply was "Sorry we do not have [x] markup. Good try though. Good luck shopping. Thanks Nick". So basically, not even interested in a negotiating or making a sale. Will not go back here again. read more

I hope this gets to the owners of this dealership. I contacted your sales rep about a truck I wanted to look at. A Nissan Titan to be exact. We emailed back and forth for 2 days and made a phone app to come look at it around 630-7. Now the reason I am looking for a truck is I have a growing family and my car doesn't suite us anymore. Now I just came home from a 12 hour LONG DAY. And the last thing I want to do is to look professional to come test drive this vehicle. With the expanding gas prices, day care at 1200 a month and the housing costs that are through the roof, little room for a used truck that's 16 grand This truck is still something I wanted. I got to see my newborn for a good 20 min before I had to leave and drive in the rain and traffic to make it to your dealership for 630. I wore sweat pants and a cap. (Which shouldn't matter). I walked into your dealership and asked for grant, the person who called me to make an app. He was sitting at the front, I kindly told this gentleman that I was here to see the truck. He look dumbfounded, looked me up and down like I was homeless. No hello, no hi. Nothing. It was like he hoped someone else was going to come in. Then the phone rings in my mid sentence. Grant the "expert sales rep" with no hesitation picked up the phone and talked up a storm with who ever was on the other line. Oh the best part was he never said anything like "excuse me sir I have to take this." Or "sorry sir can you give me a second." This sales rep made me feel like Was I was a second class citizen, a person that shouldn't have even gone into your dealership. Well sir and and CARTER GM, I will tell everyone who will listen about my GREAT car shopping experience with you. Oh and while he was on the phone, I walked out without saying, as he did to me when he went on the phone. Got in my car and left that amazing car dealership. Sincerely the Asian guy with sweat pants and a hat on. Oh this was lougheed location read more

Recently I brought my new vehicle to Carter GM for repair. The repair on the truck took almost 2 weeks. After getting my truck back I was disgusted to see what they had done. Not only was it very amateur repair but workers also carelessly made several scratches along the side of the cab of truck. I immediately went back to Carter GM and talked to the manager (Steve). He saw the damage and poor quality work and made me an appointment ten days later to remove the scratches and redo the poor workmanship. After I got my vehicle back the second time I saw that Carter GM didn't repair the scratches, but instead tried to hide the damage with a coat of wax (very sneaky!). I called Carter GM General Manager because I found the shop manager Steve lacked work ethic and had no concept of workmanship. The general manager referred me to another Carter GM manager. The second manager told me he would get the job done right. It has now been 2 weeks and 3 managers and I haven't heard from anyone at Carter (not surprising). After talking to several people about my experience with Carter, I have heard similar complaints and nightmare experiences.....some even worse. I sure wish I had known this before I took my truck there!!! read more

NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on test drive and was re-assured they had done all the work necessary and all my concerns were due to the fact that the car had been sitting for a month. In the past year since I bought it, I have had to replace the battery and the brakes. The smell was coming from a coolant leak which was a crack in the water outlet causing fluid to burn as it sprayed out on the engine. There was also a warranty repair which I only found out about because my engine light on only a week after I took possession! The warranty expired at 100,000 km's and I drove it into (a Langley gm dealership) at 99,980 km's. The Langley dealership said this was something that could have easily been detected by a "certified pre-owned" dealership, when I told them I bought it from a certified pre-owned they were shocked. Pissed at Carter GM and will never suggest for anyone to buy from those scam artists! read more