Called and they are not taking big jobs .Because my car is brand new and some damage underneath,…read morethey don't want to accept.

BCAA approved collision repair shop. I decided to go with them because they are literally around…read morethe corner from me. That was a good decision! Fast, efficient, honest, and great work ( I had some repairs done to my vehicle that I paid out of pocket). Customer service is impeccable! Nice, clean, new courtesy cars are provided. They returned my car washed and vacuumed (I didn't expect the vacuuming). Highly recommend this repair shop.

Came to Midvan after shopping around for a repair on my rear fender. It's a small'ish autobody shop…read moretucked amongst a few others in the area. Notably, the muffler place nearby actually recommended us to MidVan over their competitors as well (actually telling us to avoid a few of the other places along the way: "don't mess around, the guys at Midvan are pretty good.") Spoke with David, who was honest and friendly. To be fair, all of the other shops I spoke to were also friendly, but also opened with expensive quotes. David gave me a repair options for going through an ICBC claim, or a cheaper alternative if I wanted to pay out of pocket (i chose the cheaper). Since it was a 3rd party that was paying for me (the other person involved in the accident), he actually made it a point to get payment upfront, in order to protect both of us (myself as the accident'ee, and him as the repair person) from getting stuck with a bill. Fair, thorough, and took the time to explain the process to me. Arranged a courtesy car, completed repair by next business day, with price as quoted. Would use him for my future repairs. Recommended, certainly if you're in Burnaby and a no-brainer if you're in the Dawson/Brentwood area.

Repairs completed promptly. Effective communication. Very kind and knowledgeable employees…read more Excellent family shop. They definitely have my business from now on.

Unfortunately, I have had the same experience as recent posters - contacted by email and text, and…read morereceived no reply.

Never respond. Sent an email and took forver, then called him, he said will call back and reply…read moreemail but never answer. Final attempt with a text message with pictures but again, get ignored. What a bad customer service !!!! Go elsewhere.

Still terrific. As long as Brian's in business, I'll never go anywhere else.read more

From the owner: complete auto body,paint and glass. All insurance companies, fleet specialists,equipment furniture,…read morewe can almost do everything, 30 years experience in the same location

I needed to have my car repaired following a minor auto accident. I brought the car in for a quote…read moreand when I booked to have it repaired, they were very accommodating with my work schedule since I work out of town. They offered a loaner vehicle which was very helpful. I dropped my car off on Monday morning and picked up the loaner vehicle. They texted me every day to give me an update on the progress of the repair (very nice and assuring). The best part was that it was finished a day early - amazing. I picked up my car and it was just washed and very clean. You would never know there was damage from the accident. I was very impressed with the experience from beginning to end and would highly recommend this shop to everyone. They are rock stars!

*I hate to say that I have needed to go in to Elite a few times recently :( (not all my fault!!)…read more*On all 3 visits they have been AMAZING. *Staff are incredibly polite, attentive and spent the time I needed in explaining exactly what to expect. *I received a follow up voicemail at the end of the first week telling me when to expect the repairs to be finished. It was great to know what was going on! *We originally were told that we would receive a 'Paint Pen" so that we could touch up some other scrapes (not having anything to do with the claim). When I picked up the truck I found out that they had actually done the touch ups themselves at no extra cost!!! *The truck was washed beautifully on the outside and detailed nicely on the inside. *The transition from my vehicle to a rental vehicle was seamless. Hope I don't need to use them again soon but would be thrilled to recommend them anytime!! Well done Elite!! Dee

Excellent service - from the moment I called to the moment I picked up my car! Quick, convenient,…read moreexcellent customer service! Brought my car in because someone attempted to break into my car - popped the driver door lock off and scratched up the back passenger door. Found Beta Auto on ICBC website and chose to bring my car here because it's super close to home. So glad I chose this place - the young woman I spoke to on the phone was friendly and helpful. I was given a nice courtesy car and my car was fixed up perfectly and quickly! Highly recommend this place!

Unbelievable service!!! Not only did they do a flawless job of repairing my car, they also…read morecompletely detailed my dirty car!!! When I move into Vancouver, it is WORTH it to drive into Burnaby to go here!!! At first I thought about doing the repairs on my own dollar and even though they were going to keep costs low, Mr Reddy suggested to go through ICBC and then he was able to fix everything. And the car that they loaned me was great so I wasn't stuck for the week while my car was in the shop. I'll definitely recommend and demand that my friends and family go here because they won't get ripped off!

Great people who enjoy what they do and it shows in their work abd they go out of their way to do…read morelittle things that were not even expected. Very happy with their work.

This time I went in for what I thought was an issue with my tires but it only took Trong less than…read morea block to determine that I was wrong.. bearings .. dang bearings were rubbing and so I trusted my primary ride to Trong and Peng.. she rides like brand new..what a sigh of relief to my ears ( no more humming) and to my peace of mind that I'm safe from those " specials " peeps who don't care about anyone else .. you know who you are As for HTV.. let it be Tires.. engine or body work, I don't hesitate in recommending Trong

my friend had brought her car in for an icbc claim for a broken windshield and some damage to the…read morepassenger side door. When the car was picked up, not only were the parts for the power window not reinstalled properly, the paint didn't match, and they had used touch up paint for the dents on the outside which they were supposed to repaint completely. So we brought the vehicle back again and left it with them for a day. when we came back to pick it up it looked like the dents had gotten worse and they just tried to fill up holes with more touch up paint. when we complained they said we had to bring the car back in a month because the paint needs time to settle.(Which is obviously a lie) if they had just owed up to their mistake and fixed it, i wouldn't even have had any problem with them. But not only was their attitude towards the problem terrible, they even said afterwards that he wasn't sure if we had something to do with damaging their work. Maybe this was just an isolated incident, with the person that was dealing with us,( Michael Leyland) but either was our experience was terrible!!! we are stil currently trying to go through icbc management to have it fixed. please be weary when bringing your car here !!!!

GLASS repair review:…read more I wanted to just review the glass repair department but because he doesn't have a fixed location, the review has to be connected to the auto body shop. People will always have a "guy" to recommend for whatever particular need you have. So when it comes to autoglass, my "glass guy" is "Alton" - a super helpful and responsive "glass guy" who will fix your windshield anywhere in the lower mainland! I don't know enough about glass to say how great a job he does, but in terms of customer service, it's the best. I've tried going to bigger chains before like "Speedy Auto Glass" where for the tiniest thing they will still require an "appointment" and charge an arm and a leg for it. Whereas this a very personal dealing which is always preferred when it comes to your vehicle because you've always got to trust the guy, even if it's just glass. I realize the bigger chains also have a mobile service, but you still have to deal with calling a main phone number that gets you transferred to the closest location and you never talk to the same person and never coordinating with the person who's actually doing the job. Whereas with Alton, it's the same person for everything, and he's got a big name like Morrey to stand behind his work (although I'm not a fan of all things Morrey).