I just moved to the Charlottesville area and I picked this business at random based on reviews…read morebecause UVA would have taken me a year to get into. The staff is amazing. They were on top of insurance info and not pushy when I was selecting the perfectly weird "me" frames. From start to finish this was a great experience. The office is extremely clean and the entire staff was COVID conscious, wearing masks for the entire process. A staff member was out sick so I spent most of my visit with the doc. He is extremely nice and friendly. Also funny and witty with his dad jokes. I never felt rushed and he took a genuine interest in my eyes. He explained everything before we started so I was aware of what I would be experiencing. He made it clear we could stop at any point if I needed to. I felt he was extremely professional and answered all of my questions. He explained all the results of my tests. It made me feel better about the process once I understood some of my eye issues. Thank you to everyone at Horizon Family Eye Care. You made this new resident feel welcome and at home. I will be back for all of my eye care needs.

I took my son there for contacts and it was the worst patient care experience that I have ever had…read more Dr. Zarella is a rude person and blames his staff on the miscommunications involving his staff. they told us 3 times that my son's contacts were in stock and they were not. they have us the contacts without verifying that they were my son's. Unsafe environment.

Really wonderful experience with this location! The optometrist I saw to update my prescription was…read morefabulous and talked me through my vision changes in a polite succinct and helpful manner. He was very nice. Charlotte helped me purchase frames and new lenses and helped set up an appointment for me to try contacts. She was totally fabulous, extremely helpful and very nice. I can't say enough how wonderful their staff is! I have been a long time customer of visionworks on barracks and think they also have great customer service but my eye dr really went above and beyond and I think I'll be coming back for my glasses in the future. Thank you!!

myeyedr is a great option if you are retired or unemployed and have time to make several trips for…read morea single appointment. First time I scheduled an appt and confirmed it via text they gave away my appt when I showed up. Gave them another chance and this time the automated text sent me to the wrong branch. complete waste of time.

I have had two great experiences at Primary Eyecare…read more The Barracks Road location is spacious, modern, and clean. The wait is typically not very long and they are efficient. They seem to really move through customers without making you feel rushed. They're also not trying to convince you to do every exam to charge extra. Last year I got my eyes dialated, and this year I did not need to. I didn't want to but was glad to hear my doctor recommend holding off for another year herself! Makes you feel like they care, at least a little bit. Overall the staff is friendly and helpful. Did not find/have problems. They are relatively easy to set an appointment with (online or by phone). I say this is one of my better eye appointment experiences without feeling like I've wasted a whole day!

absolutely horrible me and my daughter went there to get no glasses. All she needed was lenses they…read moresaid they sent my glasses under her name so my glasses come in and her lenses never did a week and a half later they her a message that hers are in so she drives back over there and they're not in a week after that, they call her and tell her they need to do an outline of her glasses because all she is getting is lenses call back another week later and was told that something messed up so they had to just resend it back in today even knowing that I called Tuesday to find out about them and nobody said a word to me about this so now it will be more time they are absolutely horrible and incompetent

After failed and disappointing results from three docs at UVA Opthalmology/Optimetry Department, I…read morewas told that Dr. McCormack was very thorough and knowledgeable. I 100% agree. I've never had such a thorough and education experience. I highly recommend her without reservation! the office deserves a Gold Star for excellence!

This was the 3rd year I have visited Dr. McCormack & she has completed my annual eye exam. I find…read moreher office technicians to be friendly, helpful and very professional when engaging to achieve my pre-exam eye tests. I also appreciate that they are always willing to provide me with the full cost of my visit, when I schedule my appointment. Dr. McCormack is a consummate professional, extremely knowledgeable and does a thorough & efficient job with the eye exams she conducts. Dr. McCormack provides prescriptions for my glasses and contacts. In short I highly recommend her services! The ease of getting to her office location , the fact that I have never waited more than 5 minutes at this office and she and her staff are lovely tells the real story. Please get your eyes examined soon!

Hello Dr. Basic, It…read morewas nice to see you, again. We appreciate the thoroughness of our visit from the front door to the exam rooms. The professionalism of your assistant during the intake prep was very caring and attentive. Likewise you, Dr. Basic, showed a great calmness and quiet gentleness as you listened to my Autistic daughter, speak on and on, about things of interest to her. I have mentioned, your service, to several people of how we were able to get in for exams, so quickly, as that seems to be an issue for many people, at this time. Again, it was nice to see you, and thank you for your time. Cordially, Janice Walters and Jade

Best eye doctors office in Charlottesville. Wonderful price for a top notch exam. I have had an…read moreexam with every Dr in the practice with in the last few years and I was never dissatisfied with any of them. The technicians are wonderful and very helpful and friendly. I would highly recommend this practice.

Rosinsky and Franklin are good doctors…read more They know what they are doing, have friendly bed side manners, and diagnose accurately. The only con is I live in Charlottesville, and find getting out there for a contaxts lens exam (40 min roundtrip on just the driving) with a follow up to check the contacts (again, another 4p just on the drive) is too much for a busy mom and business owner. And, i got my eyes dilated, and after 2 years of being a patient they HAD to sign a new waiver that said exaxtly what the old thjng said - payment due, right to privacy - but with dilated eyes you couldnt read anything. After repeating this 3 times to the receptionist she read it it to me (which took 10 min). It could have waited. That was Michelle - she needs a course in the customer experience. The 5 star is for everyone else. I had to schedule up a 10 min follow up appointment for the contact lens check up, and its 2 weeks our or 3 weeks. Thats just frustrating. My eyes are healthy. Just give me my dang contacts. ****update****When i expressed my discontent with the wait time as a long time client, they squeezed me in before a plane trip, which is cool. I spoke with Kelly in the reception who helped make that happen - that woman is a good addition to the office.

I decided I would try and support a local business, but I have to say I won't be back. While the…read moreactual care provided was fine, the optometrist failed to communicate clearly, which led to a misunderstanding over the billing, and then the office manager didn't respond until I finally walked in the front door after 5 phone calls. Even then the billing was not resolved to my satisfaction.

I see Dr. Adam here, and he is outstanding. The entire practice is very thorough and efficient…read more The office is also current with technology. They even send you text message appointment reminders.

We like the other docs and staff, but we will not see Dr. Adam again. Once was enough. Sadly, the…read moreother docs won't go to the Pantops location any more. Oh well, moving on.

Great experience and I highly recommend. Easy online scheduling. Thorough optometrist and…read moreprofessional staff.

The optometrist was excellent and the staff was nice. Unfortunately, in my case, I waited two weeks…read morebefore I received my glasses. When I received the glasses there was no tint in them. From looking at my online status, it appears that my glasses were ordered a week after my eye exam. MyEyeDr re-ordered my tinted lenses, which also kept being delayed. As of today, I have still not received them. I also received no updates from MyEyeDr. I had to either call or go into the store for updates. In the meantime, I ordered another pair of glasses and lenses online, and received numerous updates from the online store. The glasses from the online store arrived in 10 days and were much less expensive and of equal or better quality. I would not buy glasses from MyEyeDr again, but I would see their optometrist.