Customer service was horrible. The lady tried to blame me for scratches on top on the van upon…read morereturning it. The PV Rental Representative had never checked the top of the van before releasing the rental van to me. However, she determined it was important to check the top of the van when it was returned. PV Rental representatives were asked to check the previous records on the condition of the top of the van before I left the lot. After a review of previous renters information was previewed for reported damages, PV Rental Representatives found that the scratches had been reported by a previous renter. It appears that blame from PV Rental Services was ready to be placed on unsuspicious customers. They seem to want to find reasons to charge the customers for damages that had not been done by the present renter. I wouldn't be surprised if they get kickbacks for blaming customers and charging customer insurance companies. Further, the seats were dirty and spotty on the inside of the van. Also, the lug-nuts on all four tires were loose. Van inspection by PV Rentals could not have been performed by the company before offering it as a rental. The safety of my family and I meant very little to them. My dad and my husband had to tighten the lug-nuts to ensure the safety of all passengers riding. I WOULD NOT RECOMMEND PV RENTALS TO MY WORST ENEMIES.

DO NOT RENT FROM THIS PLACE!!! We had to go to Colorado...2 Flat tires (all 4 needed to be…read morereplaced, only replaced 2) and we couldn't go over 60 due to the steering almost shaking off. Ridiculous!!!

I have a family member that rents a storage you unit at this property. His unit was broken into and…read morecompletely trashed out. Someone broke off both locks then replaced the lock with a new one we can't get off. We were never notified so it's unclear how long the unit was exposed. The property has removed the security gate although you still need to a keycard to access the elevator. The entire situation if very suspicious. Planning on getting the hell out of their this month.

This uhaul has an Amazing team! Clean facility! Love the manager crystal she's very accommodating :)read more

The experience with U-Haul has been pleasant , due to Caroline's kindness and attentiveness. My…read moreU-Haul got rescheduled and Caroline was prompt and quick to make sure that I was accommodated for, which I really appreciate. The service was great, and I really appreciate the service requested from this U-Haul!

I made a reservation for Sharpstown area for a truck at another location they gave out my truck to…read moresomebody else NEVER communicated with me they didn't even mind to help me find another truck... Came to this location felt very welcome and happy with the communication and respect I was treated with at this location by two teenagers running a store like champs. No issues at all will be going back

Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

I had a situation where we realized last minute that we got the wrong size truck and our stuff was…read morenot going to fit. Penske Truck rental (Mike on the phone) and the guys at Home Depot went out of their way to help me, even though it was entirely our fault and they were tightly booked as it is. They made it work, that's amazing customer service. Penske has gained a loyal customer from now on. Also, my mom had tried a 15' uhaul truck before, and the 16' Penske truck that we switched to is apparently much smoother and easier to drive.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

This place is great. They are attentive, polite, and fast. I will certainly use them for propane…read morerefills from now on.

This U-Haul location was horrendous. The employees all smelt like weed. The employees were…read moreliterally moving the speed you would expect when someone smells that strongly of weed. The lady I worked with decided she wasn't going to communicate with me. She didn't answer my questions and several times asked me if I've ever rented a trailer before while I continued to reply, no. Several employees were just sitting in rental vehicles on their phones even though the lobby was full of people trying to rent. I can't believe U-Haul would force people to rent from this location.

They barley answer the phone. I called several times to see if it was even okay for me to return…read morethe truck since I was not the person who rented it. They never picked up. I returned the truck and left my phone in it. Anita Vice (the manager) had taken my phone from the truck inside the facility and hid it in her desk. At this point the phone was stolen. When I came back to retrieve my phone, she refused to unhand my property. She held it at random because the individual who rented the truck had a $45 balance. I had to call the police on this woman who actually felt that she had the authority to do what she was doing. I had no dealings with this company. I had no paperwork with this company. I signed no agreement with this company. I simply returned a truck for someone who else that rented it. I was late for work waiting on the police after calling them on this maniac woman. I could no longer wait, so my cousin remained there and got my phone back. She was also late for work. They wanted for her to wait at the store until the original driver paid a $45 balance. Only because we both had somewhere to be, my cousin paid the $45. Anita thinks this is a victory for her but this will be pursued, trust me. You cannot steal and hold somebody else property in effort to get another persons balance paid. That woman literally had lost her mind. When I left I contacted an attorney who told me what she did was 100% illegal Lol. I was in total disbelief that she tried this.

Over priced compared to other storage places. Found entrance gate opened on multiple occasions…read more Staff looks/acts like they're bored to death and hate their jobs!. The storage building is clean and looks well taken care of. It appears there's a few moving companies that use the place as base of operations. Big trucks pull in while you loading and unloading and block the entrances. It's clean thought, I guess that's all that matters, but still over priced!

Horrible! If you have storage here or planning on doing DO NOT! "Management " does NOT what…read morecustomer service is, as well as when they call you over the phone they tell you to come in person however when you get there they love to call the cops and falsely accuse you of having a weapon or demanding you wear a mask (knowing you have a medical condition) or they claim they are a professional establishment yet have people in the office as well as upstairs who aren't even employees! Office always smell like cigarettes, never answer the phones or have office open. Claim they send correspondence about rate increases yet nothing seems to be changed or "updated". Also have people that cut locks and steal out of your units and when you report over $15,000 stuff missing they can't even be diligent and send over videos from cameras investigators request. Most importantly don't ask for district manager information or corporate. They refuse to give it to you. On top of them having and accessing late fees yet during COVID they should be a little more understanding especially if your husband just gets out of hospital. Karen( property manager) Ceaser Alvarez (assistant manager) Beyond unprofessional, rude, lack of common business law and polices/ procedure, as well as COWARDS! Don't invite someone to come to the office to talk but then, once they get there they cowards or raise the voice thinking people will allow you to disrespect them. As well as if any other employee is there and not being spoken to should not jumped in and give his two seconds of fame when the situation has ABSOLUTELY NOTHING TO DO WITH THEM. Again this is NOT a place you want to keep your items and if you do have them there REMOVE THEM ASAP!

From the owner: Looking for a dependable storage solution in Northwest Houston? Your Storage Place specializes in…read moreground-level storage designed for speed and convenience. Our facility features 100% drive-up units, allowing you to pull your vehicle directly to your unit door for hassle-free loading—no elevators or long hallways required. We offer dedicated outdoor parking for RVs, boats, and vehicles, alongside U-Haul cargo van rentals available right on-site. Security is a top priority, featuring 24/7 video recording and secure electronic gate access to keep your belongings protected. To streamline your move, we stock a full inventory of professional packing and moving supplies. With flexible month-to-month leases and a dedicated local team, we provide a straightforward, professional storage experience tailored to your needs. Visit us today and see why Northwest Houston trusts Your Storage Place!

Jay did a really great job with my vehicle. I bought a 2015 SUV in excellent conditions and no…read morewhere else in town could possibly beat the price. I made excel spreadsheets hunting down the best bargain and bang for my buck, test drove many cars, and went to many dealerships. The whole process was super easy with Jay, and he is the best salesman. He was not pushy and answered all my questions thoroughly. He personally answered the phone at his business every time I called (which was at least 4-5 times). Highly highly recommended!

clean truck 2013 ford cargo van nothing fancy here. Raul the salesman was quick to respond to phone…read morecalls & deliver the truck to san Antonio from houston as we agreed, there were minor hick ups at the end of the negotiation but nothing that the owner couldn't fix. you want to buy from fleet works? you can count that the owner will be on top of the game just the way is supposed to be. i will definitely buy from this dealer again.

An absolute cluster. Spoke to the manager directly to rent a 15' truck. He took my CC number for…read morethe reservation for 11 am Saturday morning, and gave me a reservation number. Even though the website says they open at 11 am on Saturdays, he said that his employee would be there by 10, so we could come sooner if we wanted to. Got there at 10:30, all locked up, no sign of a person or a truck. No one answered the phone until after 11. Went back, and he says that he has no truck, that UHaul should have called us to tell us what location to pick it up. WHAT?? Called UHaul, they found my reservation, and I could pick up a truck 5 miles away, but not until 5 pm. Went to Home Depot, got a truck in 10 minutes, done. Never again.