Excellent workmanship and perfect customer service! My car looks good as new. I'm very happy I chose this place to get my car repaired.

Went there for a collision repair. My insurance provided a rental car, thankfully, because it took almost 3 weeks for the repairs to be completed (it wasn't a fender-bender, but it wasn't that big of a repair job either). Since the car was in anyhow, I had them do some extra rust repair, for a few hundred out of my own pocket. When I picked it up, there were rust stains all down the door from the process. When I asked "what's that all about" they had someone spray it with water and wash it off. I wondered why they hadn't done that in the first place. Chose them because my insurer recommended it. Not a horrible experience... read more

I got booked into this shop by my insurance company in May of 2018. The shop told me they wouldn't be able to fix my car until July. Today my insurance company contacted me to say the shop had been calling and leaving messages but that I was not returning their calls. They had not called me. They had left no messages. So I called them and they told me they now couldn't take my car until September and the woman on the phone was extremely rude when I said I had never received a call. read more

I came here to get my mirror repaired. I went in for an estimate and they were glad to come out and look at the damage right away while it was raining hard outside. The price they quoted me was the price I paid. They even gave my car a nice courtesy wash inside and out. I would most definitely come back if anything else happened to my car and I highly recommend them to anyone else. read more

August 6 2013 - Took my 2006 BMW 330i to Nick's Carstar on Doverscourt Road, Toronto. It was hit by a truck and sustained damage to the rear trunk lid, left passenger door, left rear tire rim, and scratches to the driver side door. Frank, who manages the auto body shop said he could fix the damages with a time line of about one week. Aug 13 2013 - It has been one week and Frank called to say that the left rim was out sourced to company that specializes in grinding down rims, but he was not happy with the results so he sent it back to be resurfaced, he's not sure when car will be finished. Aug 22 2013 - Frank called to say he is happy with left rear rim, but had to now paint front left to match. As well, now he is having trouble with door locking with FOB and door handle lights not working after the autobody guys put new left passenger door in. He has sent car to BMW dealership in the township of Vaughn! What?! There are several BMW dealerships in Toronto and Missisauga. Nick's Car Star "feels bad" and has me get a rental for the weekend "on us". Aug 25 2013 - My car is still at the BMW dealership in Vaughn. apparently when the old man Nick (at least 75 years old) went to pick up my car, there were still issues with it remotely locking. BMW has now diagnosed it as having a bad actuator. Hmmm, wonder how that happened? The part wouldn't be in until later or the next day. Again Frank "feels bad" for all the delays. Aug 27 2013 - I pick up my car from CarStar, and go over the paint job quickly because I have to get to the hospital in Brampton where my mother has gone after developing a fever from her chemo treatment. I notice that a quarter tank of gas is gone, and the car has been drive about 84km!!! I point it out and I get $25 off my deductible. I leave the shop. On my drive up the 410, my car goes into "limp mode". That means the vehicle automatically decelerated from 120 km/hr to 80 km/hr with a red warning light and displaying the image of a thermometer with water below it. I'm like what the f*ck is happening now. The car has been out of my possession for 21 days, and I get it back for 20 minutes and it is dying on me. I manage to get to Brampton Civic hospital, but know that I'll have to tow it back to Toronto. Now I am suspicious of what Nick's Carstar has done to my car. I check out the paint job in detail and realize very quickly that their are several "fish eye " imperfections in the paint job they've done. As well, they did not fix the trunk lid! The scratches to the lid where still there. I call the insurance appraiser and notified them of the paint issues and the "limp mode" issue. He advised me to tow the car back to Nick's Carstar and he would meet me there the next day. After a hospital visit with my Mom, I got CAA to take my car to the shop at 2:00 a:m, and leave it there overnight. I met with the appraiser at Nick's Carstar at 11:00 a:m that morning. The appraiser agreed that the fisheyes needed to be sanded out and Cogeco would pay for it. They didn't agree with the auto body shop being responsible for the limp mode issue. I scheduled a date for the paint job to be fixed with Nick's Carstar, then (again) I had my car towed to a repair facility that I knew would diagnose and fix my car quickly. The problem it turned out, was a broken water pump that had leaked out all the anti-freeze. The broken water-pump issue was probably unrelated to anything Nick's CarStar did, but I'll never know. Sept 2 2013 - Third time driving car since I got a new water pump, and notice strange sound coming from left rear tire. Car also does not mechanically feel the same as it did when I first drove it from the mechanics. Unfortunately, I was on my way to work at 7pm at night, so I decided I would take it to my trusted mechanic in Missisauga after my 12 hours shift in the morning. Sept 2 2013 - I start driving my car on the Gardiner Expressway to Mississauga, and have to get off immediately, after not only a warning lamp of a tire issue shows up on the dash, but the noise from the left rear tire is scary at higher speeds, and the car does not feel right. I take the side streets all the way to my mechanic in Mississauga at Tomken and Derry Rd. I am floored when my mechanic tells me that the left rear wheel and the and the front have been been reversed! The wheels are different sizes in the front and the back of most BMW 3 series. Not only that, the wrong torque was used on the left rear wheel, hence the entire wheel could have fell off and that's why it was so noisy and not feeling right!!! CarStar had put the tires on in reverse either accidentally or on purpose. If it was accidentally they are completely incompetent. Regardless, it's time for a public shaming! read more

I was recommended CarStar Dovercourt by my insurance company after a minor collision and went there for an initial assessment despite some of the negative feedback here. The staff was very friendly and accommodating and took time to explain things in detail. The repair time was a bit over estimate but the staff was very apologetic, and they did a great job on the repair. They washed the car as well but it was obvious it was a quick job, but still better than nothing, since they weren't obliged to. The customer waiting area was nice but the facility overall seemed pretty packed as it's in a residential neighborhood sandwiched between houses, but I would definitely go back again. read more

My experience with Carstar-Dovercourt was not the best. My car was damaged in an accident and the insurance company suggested me to contact this business because it was closed to my apt. After discussing my policy it turned out that my insurance company was not going to pay for the repairs. I called Carstar and explained the situation, asking whether they could give me an estimate and help me navigate the meanders of selling my accidented car. The receptionist kindly told me that I could bring my car to their premises for a free estimate and orientation on what my options were. I called a tow truck and brought the car from the Collision Centre to Carstar. When I arrived there the receptionist had a hard time getting the attention of a person who seems to be the manager or owner, who was on the phone. She wanted to ask where I could leave the car for inspection. Since she could not talk to the man on the phone, the receptionist went to the back of the garage and spoke with several employees. A minute later a very old man came out and yelled at me that they were not going to accept the car, that I should take it somewhere else, that it was going to be more that 15K for sure and I needed to return two days later if I wanted a detailed estimate. I was in shock. Luckily, the tow driver was kind enough to take my car to my street without charging extra. It seems that Carstar only cares for clients that are already approved by the insurance companies. I will never go back there and will not recommend it to my colleagues and neighbours. read more

April 2014. Perfect service - from the front desk to everyone who touched my car. Perfect work- car looks completely flawless. Perfect timing - my car was ready a day earlier than expected, which saved me money on the rental car. I recommend Nick's Carstar fully. read more