The WORST experience, please (!) find somewhere else to bring your vehicle…read more
I called around the Douglasdale / SE area for a new windshield and based on pricing, I selected Go Glass & Accessories as they were approximately $20 cheaper than the competition and had good reviews on Yelp. Lesson learned....you get what you pay for.
The one positive experience that I had with Go that I would like to start with, was with the receptionist. An appointment was available the next day, and she was very helpful and friendly throughout the process.
HOWEVER, upon picking up my vehicle and taking it home for my husband to look at we were extremely disappointed and surprised with the poor quality of workmanship. The gaskets used were after-market and were for a Dodge Caravan. I drive a Toyota 4Runner and the gaskets literally fell off the same day. There was urethane smeared on the inside of the car, as well as dirt and marks, that should have been cleaned up. There were also scratches on the A-bar. The windshield made loud whistling noises, that they said would stop in a few weeks, who knows if this is true.
The part that disappointed me the most was that there was a small scratch mark on the dash either from glass or a tool that was used. I understand that accidents happen and I do not expect Go to repair my dashboard, and while the mark was small it is still annoying to have damage done to your vehicle. However, when I brought it to their attention, Remon, who I believe was the owner, said that he did not believe me that the mark was not there before I brought it in, that his technicians do not lie and would have told them if they made a nick in my dash. While I of course do not have proof that the nick was not there before (it definitely was not), I think it is very poor customer service to accuse your customer of lying, especially when combined with the obviously terrible job they did with replacing the windshield.
Remon offered to clean up my vehicle and try to install the windshield again. When I chose to take my vehicle somewhere more trustworthy, he did agree to provide me with a full refund, which was more than warranted. However, because I was getting a refund, he said that he would take the new windshield that they installed back (which is fine), but he wouldn't put my old one back in. He wanted me to drive my car somewhere else, without a windshield...
I instead took my car to Easy Autoglass which is down the street and where the company I work for has had their fleet vehicles serviced for years. While it may be nominally more expensive, they are reputable, timely and do high quality work.
Again, please, do yourself a favor. Save yourself time and the headache and bring it to Easy Autoglass or any other reputable company other than Go in SE Calgary.
Lesson learned.
