My son broke the bumper of my Toyota Corolla 2005.
Before I went to L & G, I've already got the "Free Estimate" in paper including map of the bumper, fender, liner, etc. from the dealer.
I went to L & G because I dealt with them through the introduction of my insurance company (broker: Meloche Monnex) in 2005, I talked with Lidsay from L & G.
This time I went there and met with Kevin Bagot. I am very disappointed because Kevin treated me very rude and very not polite.
(1) He just mentioned the cost of repair to be about $1000.00 and did not write me the estimate quotation.
(2) He mentioned if I love the exact quote, drop down the car and let them to remove the bumper and take a look inside the car.
(3) After these, he just walked away and didn't wait for me to reply and discuss.
(4) When I followed him and asked him if he refused to do business with me. He just started yelling and mentioned me to go to the dealer and did not wasting his time.
(5) I just drove my car away and later I phoned Tracey Mccreith at L & G to explain her the customer just love to do business with the company and not drop by to do agrue or face unfriendly treatment.
I wonder:
(1) I travelled to the dealer and I also travelled later to my mechanics. Both of them never suggested me to drop down the car to remove the bumper for "Free Estimate". Because this damage is just at the surface. Both of them really inspected the damage part and all relevant surrounding carefully. They made sure the fender, liner and the light all O.K. and provided me the quote very courteously.
Therefore, I have some concerns about the autobody experience of Kevin Bagot and his customer service skills since Lidsay retirement.
(2) If L & G doesn't like to do business with me, Kevin Bagot should just mention to me directly. He cannot just walk away.
Therefore, I believe he treated me so unfriendly because I am a Chinese Canadian. He looks down at me. He is a racial discriminate person.
(3) The liability and service of L & G is very, very poor. I suggest everybody do not deal with L & G, otherwise you would feel very very sorry. And the repairs of your car should have troubles. read more