I can't say enough about how good the service was here! It seemed like everyone at the shop was…read moreinvolved in the routine maintenance I had done, and eager to help. Shuttle service was included, and the prices were very reasonable. You don't find service like this very much these days. I'll definitely be returning, and recommending the place to friends and family.

Mark/Coltan/Matt/Garrett and the team always do an amazing job and truly have your best interest in…read moremind. When Valvoline messed up on my cars oil change they not only fixed the mistakes but also topped off the oil that leaked. Great guys, Great Value, great service.

These guys are great. This is the only place I come to when I need an oil change. I barely ever…read morehave to wait, and I'm in and out within 20 minutes. During my most recent visit, one of the mechanics put in a new bulb for my headlight at no cost. Score! They also take the time to explain things, which I appreciate. Fast and friendly service--can't go wrong!

"I really should have looked at Yelp reviews after googling this place."…read more This was my first time getting an oil change outside of a Honda-authorized dealership, and unfortunately, this experience has made me question whether I would ever use a quick oil-change location again. I came in specifically for the Honda B15 service and clearly mentioned that I needed the oil change and engine coolant service. They acknowledged both, but in the end, they only changed the oil and reset the B15 service code on the car. There was no clear explanation about the coolant service or why it wasn't performed. I also agreed to have the cabin filter replaced. However, while doing the installation, the technician removed items from my cabin and simply dropped them onto the floor. They then walked away without saying anything or even acknowledging what had happened. There was no apology or basic courtesy toward my belongings. That was extremely disappointing and made the entire experience feel careless and upselling. I understand that quick-service locations are designed to be fast, but fast should not mean careless. If you're working inside someone's vehicle, you should treat the customer's belongings with at least a basic level of respect. I went in expecting a straightforward and professional service. Instead, I left disappointed and with very little confidence in the service I received. I will not be recommending this Valvoline location, and I won't be returning. This was my first experience choosing a quick oil-change location over a Honda-authorized dealership, and unfortunately, it has made me want to stick with the dealership going forward.

I had a great experience with this shop. I originally came in for a wheel alignment and tire…read morerotation, but instead of just doing the services and charging me, they actually took the time to inspect my car and tires thoroughly. They found that my alignment was already good, so there was no need to do anything. They also checked the condition and tread life of my tires and noticed that my rear tires had more life left than the front ones. They explained why keeping the tires in their current positions was better for traction and safety, rather than rotating them just because that's what I had originally requested. What impressed me the most was that they were completely honest and didn't try to sell me something I didn't need. They ended up not charging me anything for the inspection or their time. I really appreciate the honesty, professionalism, and great customer service. It's hard to find a shop that genuinely looks out for its customers. I'll definitely be coming back and recommending this place to others!

I have been taking my cars here for years. They are knowledgeable and take time to explain…read moreeverything, honest, and always have an appointment available. Prices are reasonable.

Provided a competitive estimate Very knowledgable staff…read moreWork done on time Very happy with the service overall!

They got what needed to be in the time quote. They kept me informed as to what issues were. The…read moreprice was certainly reasonable and they have a full line up of services just not transmission work. I'll be a long time customer.

I looked on yelp and every review was 5 stars so I decided to give Hagen a try. So glad that I did!…read moreThey are definitely worth a 5 star rating. I spoke to Collin before taking my car in and he answered all my questions, and there were quite a few, giving me detailed answers and I could just feel there was no BS in what he was telling me. I made an appointment for a couple days after we talked on the phone, took the car in and picked up the car with all the work completed later that day. My car drives SOOO much better than before I took the car to Hagen! I will be going to Hagen from now on with any car issues. So glad I found these guys.....honesty, quality work, and good customer service are difficult to find in the auto repair world!!

My wife and I have taken our vehicles to Hagen Automotive since around 2018; oil changes,…read morecheck-ups, things like that. When my wife's 2015 vehicle ran into more serious issues we brought it to Hagen Automotive to diagnose. I feel they were very forthright about the problems and gave me options for repair without ever feeling pressured or overcharged. I can't recommend Hagen highly enough.

I come here regularly for oil changes and the staff are great. They will show you any critical…read morefilters that need replacing and tell you the price before you agree or decline. They'll check to make sure they're not replacing something you had replaced last time. They offer the option to wait inside but I prefer to sit in my car. When my car was new they were great at showing me how to get rid of annoying reminder lights, which I appreciated!

Went in for oil change and to look over an oil leak. Employee said they can't diagnose there but…read morerecommend me elsewhere. Car was very low on oil so he put about 2 quarts in to get me where I needed to go.

I needed to get one of my headlights replaced on my Escape! It went out on Tuesday. Tried to get…read moreit replaced at Ford twice where I usually go too. They told me I needed an appointment, and they were booked 2 weeks out! I drove to Bobby and Steves EP and asked if I could schedule an appointment to get my headlight and 1 of my parking lots replaced! I was told I didn't need an appointment that he could get me in right now! My Escape was set to go in less than an hour! Will be coming back to Bobby and Steves with my Escape! I used to always bring my Chevy Venture there and always received great service! Thank you for participating in the Lights on Program! It helped this single mom of 3 out a lot! I was pulled over by the police on Wednesday night and received a voucher! Ironically, I was pulled over right across the street from Bobby and Steves!

I've heard that this place has a reputation of being called "Robbers and Thieves". I laughed. I…read moreshouldn't have laughed. I had 2 symptoms: a scraping noise and a "maint req" light. I was called and told that I needed new brake pads and rotors. I assumed that this recommendation was for the scraping noise or the maintenance light since I didn't ask for anything to be done with the brakes. Bad assumption. They took it upon themselves to take advantage of the opportunity and to sell me services I didn't ask for. Then they took it even farther and told me I needed new calipers (for the brake pads and rotors I didn't ask for)...oh, and by the way, everything was torn apart so i couldn't take it elsewhere at this point. The total bill was over $2000. oh, and the scraping noise? they finally told me afterwards that it was a heat shield scraping against something -- easily fixed and had nothing to do with the brakes. And the maint light? it just due for an oil change. That could have been resolved with $99 but they tried to sell me another $1400 of services to replace an ABS wiring harnness and noted there was an error code for that. i finally recognized the pattern and declined this make-believe nonsense. I have elected to take the vehicle elsewhere for the oil change service. Who knows what other mysterious ailments they discover opening the hood!!!

Let me start by saying I don't write reviews unless it is an amazing place to go to. Modern Auto…read moreCare is THE place to go if you ever need anything done to your car. I recently went for a pre-purchase inspection and they were just wonderful. The whole staff is very knowledgeable and super nice. Paul explained me everything that needed to be fixed in the car, he walked me through each and every line of the estimate. Lou gave me a ride back to work and on our way he was explaining me how much I should pay for the car and everything, and I was shocked how much he knows about the auto industry, this guy is an SME (subject matter expert). Price wise can be a little bit more expensive than other car chains body shops, but hey! it is quality over quantity in this case!! Great great service, this is by default my mechanic to go to.

i had to have my car towed there because it wouldn't start. indicated to me they would be able to…read moreget my vehicle in that day or the next day. Here i sit 3 days later and he hasn't even looked at my vehicle and they seem to have stopped contacting me in order to hide the fact that they are not doing work on my car. . . . . blatant liars and clearly don't give a damn about their customers.

As with most oil change places they try to upsell. Jeremiah, the tech that took care of me pointed…read moreout a filter in my car that I never knew existed. He accessed it thru the glove box, it definitely needed replacement.He was very professional and knew what he was doing.

I was here at 5:30 on Monday oct 11th the two younger guys and the manager were very kind and…read moreprofessional while dealing with a very disrespectful customer that I had come with, very appreciative of how well they handled the situation

Outstanding Customer Service at Midas in Shakopee!…read more Good customer service is so hard to come by these days, which makes it all the more important to recognize people who genuinely work hard to exceed expectations. Jim is a perfect example of that! His knowledge of the automotive industry and outstanding customer service skills truly set him apart from the rest! I brought both of our vehicles in for oil changes. I was in and out in less than an hour. We also received a thorough courtesy check and battery test, which we really appreciated. Jim made the entire experience easy, efficient, and pleasant. It's refreshing to find someone who takes pride in their work and makes customers feel valued. We'll definitely be back next month for a new set of tires, and I'll be recommending this Midas location to anyone and everyone I know! Thank you all for going above and beyond and providing the kind of service that keeps us customers coming back!

Nick is the manager and he's super informative. The oil change service was performed on time and at…read morea good price. I've looked for a while to find a good place for car servicing. This Midas store is now high on my list.